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Understand and change your plan FAQs

Find out where and how to get your Verizon Wireless plan details, including your plan's name, costs, data allowances, current usage and how to make plan changes.

Getting your plan details

  1. What plan do I have and how much data, voice and messaging do I get with it?

    You can find out your plan, and how much data voice and messaging you have on the My plan page in My Verizon. If you're using the My Verizon app, you'll need to then tap Manage plan to see which plan you have.

  2. How do I check my minutes, messages and data usage for this month?

    You can check your talk, text and data usage for the current billing cycle on the My Usage page in My Verizon.

    Keep in mind, usage amounts aren't displayed if you're on an unlimited plan.

    You can also get your usage details by calling #MIN or #DATA (airtime free) from your mobile phone.

  3. How do I switch to a new plan or make changes to an existing one?

    You can switch to a new plan on the My plan page in My Verizon. If you're using the My Verizon app, you'll need to then tap Manage plan to switch to a new plan or make changes to an existing one. 

  4. If I change my plan, will my upgrade eligibility date be reset?

    No, your device upgrade eligibility won't be affected by a plan change.

  5. Will changing my plan affect my contract end date?

    No, your contract end date won't be affected by a plan change.

  6. Will I be charged a fee to change my plan or my minutes, messages or data allowance?

    No, there's no cost to change your plan or your allowances. However, your monthly access charge, taxes and surcharges may increase or decrease depending on the plan you choose.

  7. Can I increase the minutes on my plan if it's a discontinued plan?

    Most people with older Verizon plans will need to switch to a current unlimited plan or shared data plan to change data allowances.

    If you have The MORE Everything Plan or a Nationwide plan, you can change your minute, text and data allowances in My Verizon without changing plans.

  8. How can I find out what minutes, messages or data allowance is best for me?

    Visit your Account Analysis page in My Verizon to see your usage history. The page also shows a recommended plan if we have a better fit for your usage.

  9. How soon after changing my plan or allowances for minutes, messaging or data will My Verizon display my new plan?

    Your new plan or data allowances should display in My Verizon online and the My Verizon app within 24 hours of the date you choose for the change.

  10. If I have a pending order on my account, can I change my plan or my allowances for minutes, messages or data?

    Yes, if you have a pending future transaction on your account, you can cancel the pending order when you change your plan allowances.

    Keep in mind:

    • An Account Owner or Account Manager can remove a pending order from an account online in My Verizon.
    • An Account Owner or Account Manager can request a future transaction to be canceled by clicking the Chat with us button at the bottom right corner of this page to contact one of our representatives. Learn more about account access roles.
    • If a pending order is removed, then it's canceled and the order has to be placed again.

    To remove a pending order from your account:

    Go to the Pending account changes page in My Verizon. Click Delete next to the pending order to remove.

    Click Delete pending account change.

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