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International Travel FAQs

Planning a trip outside the US? Learn about calling, texting and data plans for your device when you're abroad. Or visit our Trip Planner to get your travel use and international plan answers in 1 place.

Before you travel

  1. Can I use my device while traveling outside the US?

    Most smartphones and some tablets can be used when you travel abroad. Use our Trip Planner to find out if your device will work for your trip.

  2. How do I get my device ready to use outside the US?

    Before you travel internationally, make sure your device's roaming is turned on so your device can connect to cellular networks in your destination country.

    To turn on roaming, start on your device's home screen:

    Device Steps
    iPhone®
    1. Tap Settings (the gear icon).
    2. Tap Cellular, then tap Cellular Data Options, then Roaming.
    3. Slide both the Voice Roaming and the Data Roaming selectors to Green (on).
    4. Slide the International CDMA selector to off.
    Motorola
    1. Go to your Apps and tap Settings (the gear icon).
    2. Tap Network & Internet, then Mobile Network, then Data Roaming.
    3. Slide the Data Roaming selector to the right until it turns green.
    4. "Allow data roaming?" appears. Choose OK.
    5. Tap Preferred network type, then tap Global.
    Android™
    1. Go to your Apps, tap Settings, then tap More.
    2. Tap Mobile Networks and then Data Roaming access.
    3. Tap Allow access for all trips and Set Network Mode to Global.

  3. How will I be charged for using my device when I travel abroad?

    How you're charged depends on whether or not you add an international plan to your account for your trip.

    • Our international plans let you use your phone in more than 185 countries outside the US and can help you stay on top of your travel budget:
      • TravelPass: For $5/day in Canada and Mexico and $10/day in other countries, you can use your domestic plan's talk, text and data allowances just like you do at home. And you're only charged for days that you use your phone. Learn more by visiting our TravelPass FAQs.
      • Monthly International Plan: Use Trip Planner to estimate your usage, then pick a set monthly allowance of talk, text and data for international use. You can choose to have the allowance expire after 1 month or have the plan renew every month until you remove it from your account.
      • $20 International Monthly Plan: This plan for international cruise ship and airplane travel gives you 50 MB of data for use while on board select ships and airplanes.

    For coverage and pricing details, visit our International Travel page.

    Important:

    • If you don't choose an international plan you'll pay per minute, per text and per MB of data used (called Pay as You Go) when you're abroad. Learn more on our International Travel page.
    • Some of our domestic plans already include talk, text and data while in Canada and Mexico.** (Calls from the US to Canada and Mexico are also included for no extra cost). These include:
      • Start Unlimited, Play More Unlimited, Do More Unlimited, Get More Unlimited, Go Unlimited, Beyond Unlimited, Above Unlimited, the new Verizon plan XL and XXL shared data plans
        • Above Unlimited also gives you 5 TravelPasses to use each month in over 185 countries when you add TravelPass to your line. To add, text Travel to 4004. After your 5 included TravelPasses are used you'll pay $10/day.*
    • TravelPass and our Monthly International Plan can't be used in non-covered countries or on cruise ships.

      *High-speed data applies for the first 0.5 GB/day with 2G reduced speeds thereafter. The daily charge only applies on days you use your service outside of the US, Mexico, Canada, Puerto Rico and the US Virgin Islands.

      **If more than 50% of your talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited.

  4. How do I add an international travel plan for my device?

    Here's how to add TravelPass or a Monthly International Plan to your account:

    • My Verizon online: From the top menu choose My Plan, then Manage International Plans.
    • My Verizon app: Tap the top left menu, then tap Plans and Devices. Follow the prompts to add an international plan.
    • Text: Add TravelPass anytime, anywhere by texting Travel to 4004.

    For the $20 International Monthly Plan for international cruise ships and airplanes, when you board a ship or plane on which our service is available, we send you a text to let you know you can add this plan to your line. (This plan can't be added in advance).

  5. Where can I find out if there's network coverage for my travel destination?

    You can view our international coverage map to check coverage for your trip.

While you're abroad

  1. How do I call the US while traveling internationally?

    To call the US from abroad, enter "+", then the US country code "1" and the 10-digit phone number.

    Note: To enter "+", press and hold "0" on your keypad until the "+" appears on your screen.

  2. How can I use my mobile device while I'm on a cruise ship or airplane?

    On select cruise ships you can make and receive calls and/or send and receive text messages.

    Calling and texting: You're charged Pay as You Go rates for calling and texting when on a cruise ship. Visit our International Services page and scroll down to Cruise Ship and Airplane Rates to view pricing.

    Using data is available only on select cruise ships and airplanes. Visit our $20 International Monthly Plan FAQs to learn more.

  3. Can I use Wi-Fi calling when I'm outside the US?

    Yes. You can use Wi-Fi when calling back to the US from overseas for no additional cost.

    However, Wi-Fi calling to any country other than the US is charged at International Long Distance rates ("pay as you go" rates), no matter what international travel plan you have.

    When an international call is placed over Wi-Fi Calling, a voice prompt will interrupt the call to remind you that international charges may apply. You can choose to complete the call or hang up to avoid potential charges.

  4. What happens if I'm traveling near the border of 2 countries?

    When you're traveling, your device scans for the strongest signal. If you’re near a border, it's possible to pick up another country's network if that signal is stronger. If this happens, we send you a message to let you know the rates that apply for that country.

  5. How do I access voicemail while traveling internationally?

    To check your voicemail messages when outside of the US you can:

    • Call your voicemail – Call your Verizon Wireless number in International format ("+1" and then your 10-digit number). Interrupt the greeting by pressing # (pound key) and follow the prompts to navigate to the voice mailbox.
    • Use a Visual Voice Mail app – Basic Visual Voicemail on Android and iPhone is free and included with your smartphone plan. Learn more on our Visual Voicemail FAQ page.

  6. What are international travel data usage alerts?

    You get an "international data spend notification" when your charges reach $250, $500, $1,000 and every $1,000 after that.

    Verizon Business accounts get notices when charges reach $500, $1,000 and every $1,000 after that.

    You can change your alert preferences in My Verizon online or in the My Verizon app.

  7. Is there a limit to the amount of unbilled data I can use?

    Yes, your international travel data is automatically blocked when you reach $500 in unbilled data usage.

    To remove this restriction, call +1 (908) 559-4899 while traveling outside the US.

  8. How do I check my unbilled voice, text or data used while traveling outside of the US?

    To check your unbilled international usage, go to the International Usage and Services page in My Verizon. Select your device. Your international travel usage is listed under My Usage.

  9. If I have a technical problem while traveling, how do I get help?

    Call the International Support Team to get help while traveling, +1-908-559-4899.

    If your device is lost, stolen or broken or you experience a device issue while you're traveling outside the US, reach our International Support Team from any landline phone:

    • Enter your country's toll-free number.
    • Enter your 10-digit mobile number when prompted by the International Travel Hotline.

    If a toll-free number isn't available for the country you're in, call (908) 559-4899 (toll charges apply).

     

When you return home

  1. Do I need to remove my international plan when I get home?

    No, you don't have to remove your international plan when you return home:

    • TravelPass stays on your line. You won't be charged again until the next time you use your mobile device outside of the US.
    • The Monthly International Plan automatically drops off your account after 30 days, unless you chose the recurring plan, which stays on your account until you remove it.
    • The $20 International Monthly Plan for cruise ships and airplanes automatically expires after 30 days.

  2. How long does it typically take for international travel charges to appear on my bill?

    It could take up to 60 days for international travel charges to appear on your bill.

  3. Why do I see international charges on my bill when I already paid for the International plan last month?

    International charges you see on your Verizon bill after you've paid for a Monthly International Travel Plan are most likely additional usage charges.

    Usage charges mean that while you were traveling, you went over the plan's 1- month limit for talk, text or data usage.

  4. Android is a trademark of Google, Inc.
    iPhone is a registered trademark of Apple Inc.