Using Wireless LTE Home Internet FAQs

Session status messages
Session Status
Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below. Due to inactivity, your session has expired. Please sign in again to continue.

Support
Services & Apps
4G LTE Home Internet

Managing LTE Home Internet plans

Generated by AI. Verify if needed.

New sign-ups for LTE Home plans are no longer available. Existing LTE Home customers can switch LTE Home plans or explore other Verizon Home Internet options.

Learn about using wireless LTE Home Internet. Get troubleshooting tips and support. Find out what to do if you’re moving or need to return Verizon's home internet equipment.

Find out which Verizon Home Internet plans are available in your area.

Review full summary

Find more topics in Additional support

About

Moving

Cancel/Return/Suspend

Troubleshooting

Expand All

How do I install and set up wireless LTE Home Internet?

Review full answer

New sign-ups for LTE Home plans are no longer available. Existing LTE Home customers can switch LTE Home plans or explore other Verizon Home Internet options.

Visit our setup page to learn how to install and set up your Verizon LTE Home Internet.

How can I improve my home internet coverage in hard to reach places?

Review full answer

Verizon offers Whole-Home Wi-Fi with the LTE Home Plus plan to help improve coverage in hard-to-reach areas of your home:

Verizon Whole-Home Wi-Fi is included with LTE Home Plus and offers 1 Wi-Fi extender.*
Upgrade to Verizon Whole-Home Wi-Fi Plus for an additional $5/month (plus taxes & surcharges) and get up to 3 Wi-Fi extenders.

Learn more by visiting our Whole-Home Wi-Fi FAQs.

*Verizon owns the equipment provided with your plan, including the router and Wi-Fi Extender. If you choose to disconnect service, you must return equipment within 30 days or you'll incur an unreturned equipment fee(s). Learn more by visiting our 5G Home & LTE Home equipment return FAQs.

Does the LTE Home Internet router have a phone number? Where can I find it?

Review full answer

Yes. Each device that connects to the Verizon wireless network has its own "phone" number. We create a mobile number for your router when you order Verizon Home Internet:

The router's number becomes active when we ship the equipment to you.
You can't use the router's number to make calls or send/receive text messages.

Find your home internet mobile number:

In your confirmation email.
On your bill where the LTE Home router is listed.
Visit our Home Devices Support page and choose your router to find support articles.

How do I set up My Verizon to manage my home internet account?

Review full answer

If you don’t already have My Verizon to manage your Verizon account, set up access after your home internet is installed:

If the LTE Home router is the only device on your account, use the router’s mobile number to sign in to My Verizon on your computer or the My Verizon app.
You can create a User ID to sign in with instead of the mobile number.
Learn how to set up a User ID in My Verizon.
Create a password.

Note: Learn about managing your home internet service with the Verizon Home app.

Expand All

I’m moving to a new address. Can I take my LTE Home Internet service with me when I move?

Review full answer

New sign-ups for LTE Home plans are no longer available. Existing LTE Home customers can switch LTE Home plans or explore other Verizon Home Internet options.

You may be able to transfer your home internet service to your new residence. It’s important to contact us before you move* to check service availability, discuss equipment needs and potential plan changes.

You can either:

Call 1-800-922-0204.
Check service availability online. Enter your new address and choose Get Started.
Sign in to My Verizon to check service availability and start the service transfer process.

*We recommend you contact us at least 2 weeks before you move.

If Verizon Home Internet is available at my new address, what’s next?

Getting Home Internet

Generated by AI. Verify if needed.

If Home Internet is available at your address, we'll tell you:

If you can bring your current equipment with you (adapter, cables, accessories).
If you need new equipment. Order at least 2 weeks before moving.
Self-setup is easy; equipment arrives in 2-4 business days.

Review full answer

When you contact us, if Verizon Home Internet is available at your new address we’ll let you know:

If you can bring the current home internet equipment with you:
- Remember to pack the power adapter, cables and accessories if so.
If you must switch to new equipment:
- We recommend you place your order at least 2 weeks before moving to ensure timely delivery of the new equipment.
- Self setup for Verizon Home Internet is quick and easy. The equipment arrives in 2-4 business days.
- Learn about returning Verizon home internet equipment.

Visit the Verizon Home Internet (Wireless) Terms of Service for more information and equipment condition requirements.

Learn what to do if you need to cancel your Verizon Home Internet service.

Can I use the Verizon Home Internet equipment or service at a different location without notifying Verizon?

Review full answer

No. Verizon Home Internet equipment and service is registered to your qualified service address and relocating your service requires authorization and address requalification.

Unauthorized use or relocation may result in service interruption or termination.

If a location change is detected:

We may send a message asking you to contact us to resolve the issue.
- This message provides a link that guides you through possible solutions, including contacting us.
- Your internet speed may be reduced until the issue is resolved.

Be sure to contact us to talk about your home internet service options before you change locations.

Expand All

How do I cancel my LTE Home Internet service?

Review full answer

To discontinue your LTE Home Internet service you can:

In My Verizon, choose Chat with us. Type "Cancel" into the "Ask a question" box. Follow the prompts to disconnect your service or choose to chat with a live agent.
Call Customer Service before disconnecting to see if you qualify for additional savings.

Visit our 5G Home & LTE Home equipment return FAQs to learn:

How to send back the Verizon-owned equipment (home internet router and/or receiver, Wi-Fi extender, and the power adapter and ethernet cable that came with that equipment).
Condition requirements for returned equipment.
Charges for unreturned equipment.

How do I suspend my LTE Home Internet service when I go on vacation?

LTE Home Internet vacation suspension

Generated by AI. Verify if needed.

You can pause your LTE Home Internet for up to 90 days with a Vacation Suspension. Service automatically resumes on day 91. While suspended:

Router disconnects; Wi-Fi devices in your home won't have internet access during suspension.
You'll be billed $10/mo for suspended service. Billed only for the days you suspend/reconnect.
Allowed once every 12 months.

Review full answer

You can get a Vacation Suspension if you need to pause LTE Home Internet for up to 90 days.* We’ll automatically reconnect your service on day 91, if you don’t reconnect before the 90 days.

To suspend LTE Home Internet service choose Vacation Suspension on the Suspend page in My Verizon.

While your service is suspended:

The router won’t connect to the Verizon network.
Any Wi-Fi connected devices in your home won’t have internet access through Verizon.
You’ll be billed $10/month for the suspended service.
Monthly charges for suspension and regular service are billed only for the days you suspend or reconnect.

Keep in mind: You can only use the LTE Home Internet service equipment at your service address.

*Allowed only once every 12 months with a $10/month fee for the suspended service.

How do I reconnect my Home Internet service after vacation suspension?

Review full answer

You can reconnect service using My Verizon.

Keep in mind: It can take up to an hour for your service to return.

Expand All

What if I need help with the LTE Home Internet router?

Review full answer

Choose your device on our Device Troubleshooting page to get help with the home internet equipment.

Keep in mind: New sign-ups for LTE Home plans are no longer available. Existing LTE Home customers can switch LTE Home plans or explore other Verizon Home Internet options.

How do I test the upload and download speeds of the router?

Review full answer

To test the speeds of your router, run an online speed test. You must be connected to the router to run the speed test.

Learn how to:

Test internet speed in My Verizon app.
Test speed and signal strength in My Verizon website.

Where should I put my LTE Home router to get the best connection to the Verizon network?

Review full answer

Scroll down to "Want to move the Internet Gateway to another part of your home?"
Follow the prompts.

Why can't I see local channels when I'm streaming video on LTE Home Internet?

Review full answer

Streaming video services (like YouTube TV or Hulu Live) distribute channels based on your estimated location. If you’re not seeing local news or can’t get local sports, update your location settings with each provider.

Use these links to learn more about updating location settings:

YouTube TV
Hulu Live
DirecTV Stream
Fubo
Paramount + (CBS)
Peacock (NBC)
Sling TV - 888-309-0838

Verizon sent me a replacement router. What does setup of the replacement involve?

Review full answer

If you're setting up a replacement router, make sure the old one is plugged in while you begin to set up the new one, then:

Dial *611 from a Verizon mobile phone to activate the replacement router.
1. Enter your 4-digit Verizon mobile account PIN and Internet Gateway mobile number (not your mobile phone number).
2. After you've followed the call prompts, follow the setup instructions in the box.
If you need help setting up your replacement router, contact us.

Keep in mind: New sign-ups for LTE Home plans are no longer available. Existing LTE Home customers can switch LTE Home plans or explore other Verizon Home Internet options.

Some of my devices won't stay connected to the Verizon wireless Home Internet router, what should I do?

Self-Optimizing Network (SON)

Generated by AI. Verify if needed.

Verizon's SON feature automatically optimizes your Wi-Fi. It uses both 2.4 GHz and 5 GHz bands for optimal speed and reliability.

One network name simplifies setup and connection.
SON automatically switches bands and fixes Wi-Fi issues

Review full answer

Verizon Home Internet routers have a Self-Optimizing Network feature (SON) turned ON by default:

When SON is on, one network name (SSID) displays. SON automatically manages device connections to provide the best available Wi-Fi network conditions.
SON moves device connections as needed, between the 2.4 GHz and 5 GHz Wi-Fi signals:
- With SON on, you see only the name and password of your 2.4 GHz band.
  - Note: This is the same name and password that’s printed on the back or bottom of the router.
- The 5 GHz band is still active and used by the SON, even though you don't see it listed.
  - SON automatically steers your connected device to the quickest path:
    - SON manages your device connection when you’re moving around the house.
    - If an element (such as a Wi-Fi extender) in your home Wi-Fi network goes down, SON re-routes to the best available connection.
  - SON identifies and fixes Wi-Fi problems automatically, to improve performance.

How can I improve the Wi-Fi signal if it's weak in some parts of my home?

Boost your Wi-Fi signal

Generated by AI. Verify if needed.

The Wi-Fi Signal Analyzer measures signal strength to pinpoint dead zones. If you still have coverage issues after using the Analyzer:

Reposition existing Wi-Fi extenders.
Add Wi-Fi extenders for better coverage (up to 5, extra charges apply).

Review full answer

If you're experiencing a weak signal or dead spots in areas of your home, use the Wi-Fi Signal Analyzer.* This feature of the My Verizon app measures Wi-Fi signal strength throughout your home. Here's how to use it:

Open the My Verizon app.
Tap the Home tab.
Tap your 5G Home Internet router.
Tap Wi-Fi Analyzer from the "Tools" section.
Tap Get started from the Wi-Fi Signal Analyzer screen, then follow the prompts.

If you're still having Wi-Fi coverage issues, Wi-Fi extenders can help expand coverage to hard-to-reach areas of your home:

If you already have an extender, repositioning it may help.
If needed, you can install up to 5 extenders (additional charges apply).
Shop the latest Wi-Fi extenders.

Good to know: The LTE Home Plus plan includes Whole-Home Wi-Fi. Whole-Home Wi-Fi Plus can be added for an additional charge. Learn more by visiting our 5G & LTE Home Internet Whole-Home Wi-Fi FAQs.

*Not yet available for Verizon Internet Gateway model WNC-CR200A.
**The tabs you see vary based on your account services.
***If you cancel service or change to a plan that does not include Whole-Home Wi-Fi, you must return the Verizon-owned Wi-Fi Extender or you'll be charged an unreturned equipment fee of $175.

Is this bill info helpful?

Generated by AI. Verify if needed.

Speak to an agent

Chat with us 24/7, or call our support team.

Call:
800-922-0204

Hours of operation:
8AM-7PM (Mon-Sat)
8AM-5PM (Sun)

Schedule call back

Chat with agent

Back to bill changes

Using Wireless LTE Home Internet FAQs

How do I install and set up wireless LTE Home Internet?

How can I improve my home internet coverage in hard to reach places?

Does the LTE Home Internet router have a phone number? Where can I find it?

How do I set up My Verizon to manage my home internet account?

I’m moving to a new address. Can I take my LTE Home Internet service with me when I move?

If Verizon Home Internet is available at my new address, what’s next?

Can I use the Verizon Home Internet equipment or service at a different location without notifying Verizon?

How do I cancel my LTE Home Internet service?

How do I suspend my LTE Home Internet service when I go on vacation?

How do I reconnect my Home Internet service after vacation suspension?

What if I need help with the LTE Home Internet router?

How do I test the upload and download speeds of the router?

Where should I put my LTE Home router to get the best connection to the Verizon network?

Why can't I see local channels when I'm streaming video on LTE Home Internet?

Verizon sent me a replacement router. What does setup of the replacement involve?

Some of my devices won't stay connected to the Verizon wireless Home Internet router, what should I do?

How can I improve the Wi-Fi signal if it's weak in some parts of my home?

Additional support

Verizon LTE Home Internet plans FAQs

LTE Home Internet - Support Overview

Verizon Home Internet (Wireless) equipment return ...