Using Wireless LTE Home Internet FAQs

LTE Home Internet and LTE Home Plus Internet plans are no longer available to add to accounts.

Visit our setup page to learn how to install and set up your Verizon LTE Home Internet.

Verizon offers Whole-Home Wi-Fi with the LTE Home Plus plan to help improve coverage in hard-to-reach areas of your home:

• Verizon Whole-Home Wi-Fi is included with LTE Home Plus and offers 1 Wi-Fi extender.*
• Upgrade to Verizon Whole-Home Wi-Fi Plus for an additional $5/month (plus taxes & surcharges) and get up to 3 Wi-Fi extenders. 

Learn more by visiting our Whole-Home Wi-Fi FAQs.

*Verizon owns the equipment provided with your plan, including the router and Wi-Fi Extender. If you choose to disconnect service, you must return equipment within 30 days or you'll incur an unreturned equipment fee(s). Learn more by visiting our 5G Home & LTE Home equipment return FAQs.

Yes. Each device that connects to the Verizon wireless network has its own "phone" number. We create a mobile number for your router when you order Verizon Home Internet:

• The router's number becomes active when we ship the equipment to you.
• You can't use the router's number to make calls or send/receive text messages.

Find your home internet mobile number:

• In your confirmation email.
• On your bill where the LTE Home router is listed.
• Visit our Home Devices Support page and choose your router to find support articles.

If you don’t already have My Verizon to manage your Verizon account, set up access after your home internet is installed:

1. If the LTE Home router is the only device on your account, use the router’s mobile number to sign in to My Verizon on your computer or the My Verizon app.
2. You can create a User ID to sign in with instead of the mobile number. 
3. Learn how to set up a User ID in My Verizon.
4. Create a password.

Note: Learn about managing your home internet service with the Verizon Home app.

LTE Home and LTE Home Plus Internet plans are no longer available to add to accounts.

You may be able to transfer your home internet service to your new residence. It’s important to contact us before you move* to check service availability, discuss equipment needs and potential plan changes.

You can either:

• Call 1-800-922-0204.
• Check service availability online. Enter your new address and choose Get Started.
• Sign in to My Verizon to check service availability and start the service transfer process.

*We recommend you contact us at least 2 weeks before you move.

No. Verizon Home Internet equipment and service is registered to your qualified service address and relocating your service requires authorization and address requalification.

Unauthorized use or relocation may result in service interruption or termination.

If a location change is detected:

• We may send a message asking you to contact us to resolve the issue.
  • This message provides a link that guides you through possible solutions, including contacting us.
  • Your internet speed may be reduced until the issue is resolved.

Be sure to contact us to talk about your home internet service options before you change locations.

Choose your device on our Device Troubleshooting page to get help with the home internet equipment.

To test the speeds of your router, run an online speed test. You must be connected to the router to run the speed test.

Learn how to:

• Test internet speed in My Verizon app.
• Test speed and signal strength in My Verizon website.

Sign in to the My Verizon app (not website) to find a good location for the LTE Home Internet router:

1. Scroll down to "Want to move the Internet Gateway to another part of your home?"
2. Follow the prompts.

Streaming video services (like YouTube TV or Hulu Live) distribute channels based on your estimated location. If you’re not seeing local news or can’t get local sports, update your location settings with each provider.

Use these links to learn more about updating location settings:

• YouTube TV
• Hulu Live
• DirecTV Stream
• Fubo
• Paramount + (CBS)
• Peacock (NBC)
• Sling TV - 888-309-0838

If you're setting up a replacement router, make sure the old one is plugged in while you begin to set up the new one, then:

1. Dial *611 from a Verizon mobile phone to activate the replacement router.
   1. Enter your 4-digit Verizon mobile account PIN and Internet Gateway mobile number (not your mobile phone number).
   2. After you've followed the call prompts, follow the setup instructions in the box.
2. If you need help setting up your replacement router, contact us.