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Verizon Internet Gateway (ASK-NCQ1338FA) - Support Overview

Find device-specific support and online tools for your Verizon Internet Gateway (ASK-NCQ1338FA).

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Verizon Internet Gateway (ASK-NCQ1338 & ASK-NCQ1338FA) User Guide (PDF)

This User Guide can help you get the most out of your Verizon Internet Gateway (ASK-NCQ1338 & ASK-NCQ1338FA). Learn about set up, advanced features & navigation.

Verizon Internet Gateway - Verify Indoor Setup Location

Here's how to enter Setup Mode and launch the 5G Compass on your Verizon Internet Gateway.

Basics

5G Home Internet - Install / Set Up 5G Home - Wi-Fi Extender Mini Set Up

Here's how to set up the Wi-Fi Extender Mini for your 5G Home Internet.

Calling & Dialing

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Device ID & Info

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Verizon Internet Gateway (ASK-NCQ1338) - View Device Info

Here's how to view device info (e.g., Wi-Fi key, WPS, etc.) on your Verizon Internet Gateway (ASK-NCQ1338).

Device Settings

Verizon Internet Gateway (ARC-XCI55AX) - Set Up Port Forwarding

Here's how to set up port forwarding as an advanced networking option on your Internet Gateway (ARC-XCI55AX).

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Set Up Port Forwarding / Virtual Servers

Here's how to set up port forwarding / virtual servers, an advanced networking option on your Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Lock, Unlock, Password & Security

4G LTE / 5G Home Internet - My Verizon app - Manage Network Settings

Here's how to rename the Wi-Fi network or change the password for your 4G LTE Home or 5G Home device via the My Verizon app.

Operating System & Software

Verizon Internet Gateway (ASK-NCQ1338FA) Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon Internet Gateway (ASK-NCQ1338FA).

Status Indicators/Lights

5G Home Internet - My Verizon app - View Wi-Fi Signal Strength

Here's how to analyze your 5G Home Wi-Fi network signal quality via the My Verizon app.