Fios Accessibility Services

At Verizon, we feel it’s important to make our Fios TV and telephone products and service materials accessible to everyone. The following information is provided for those with visual impairments and other disabilities. For details, click on the topics below or on the left navigation panel.


Lifeline is a government assistance program that offers telephone discounts to qualified customers. Visit to determine if you qualify.

Alternate Billing Formats

You may request a large print, braille or audio bill formats if you have a visual impairment.

Closed Captioning

Most Fios TV remote control models let you turn Closed Captioning on or off by pressing the * button. Otherwise, you can always use the Media Guide to turn Closed Captioning on or off.

Big Button Remote Control

We have Fios TV remotes available with larger buttons for our visually impaired customers.

Text to Speech

The Text to Speech feature provides audible voice read out of on-screen text, such as menu and guide data.

Descriptive Video Service (DVS)

DVS audio provides a narrative description of key visual elements that can aid visually-impaired viewers to better understand the program.

Fios TV Channel Lineups

We offer Fios guides and channel lineups in both large print format and braille for our visually impaired customers

Fios TV Self-Installation Information

We’ve also created easy-to-read large print installation guides and video to help you install Fios service yourself.

Directory Assistance Exemption

If you have a disability that prevents you from using a telephone, or a telephone directory, Verizon can help.

Need help?

Contact the Verizon Center for Customers with Disabilities:
Toll-free at 1.800.974.6006 Voice or TTY 508.251.5301 Videophone
Monday through Friday 8:30 am to 5:00 pm
Email us at: