Let’s take a look at the
full Verizon Privacy Policy.

Our Privacy Policy describes the information we collect, how it is used and shared, your choices about uses and sharing and your rights under certain privacy laws.

Please visit our desktop version to view our Privacy Policy with links.


  • What information does Verizon collect?

    Learn about the information Verizon collects about you, your devices and your use of products and services we provide.

    We collect information when you interact with us and use our products and services.

    The types of information we, or service providers acting on our behalf, collect depends on your use of our products and services and . This may include information about:

    the ways that you interact with us

    You may interact with us in a variety of ways, for example, when you visit our stores, call us, or use our sites or apps to place an order or ask questions about your account or services; work with Verizon as a representative of a business customer; contact us on social media; seek technical support; enter a Verizon-sponsored or affiliated contest, sweepstakes or promotion; or register to receive news or public policy updates. 

    When you communicate with us, we may monitor or record the interaction to help us better serve you; to personalize your experiences; to train or otherwise support employees, resources or systems; and for security purposes. We may use artificial intelligence managed by humans, such as chatbots, to respond to your inquiry. When you interact with us through third-party services like Facebook Messenger, your communications are also governed by these companies’ privacy policies.

    Contact, billing and other information you provide
    This includes your name, address, email, phone numbers where you can be reached, images, voice recordings or voiceprints, other biometric identifiers, date of birth, driver's license number, Social Security Number or Tax Identifier and payment information.

    It can also include information you provide in surveys, Verizon-sponsored promotions, and grant or job apps.

    How you use our services and your devices
    Depending on the services you use, this may include: call records containing phone numbers you call and receive calls from, sites you visit, text records, wireless location, application and feature usage, product and device-specific information and identifiers, router connections, domain name server information, service options you choose, mobile and device numbers, video streaming and video packages and usage, movie rental and purchase data, TV and video viewership, speed and other driving characteristics, and other similar information.
    How you use our sites and apps
    This includes information about your browsing, searching and buying activities such as your IP address, mobile phone number, device numbers and identifiers, web addresses of the sites you come from and go to next, screen recordings, cursor movements, screen interactions and clicks, browser and operating system information, platform type, connection speed and other attributes. We may derive the general area you are in and the internet service provider you are using from the IP address you use.
    How our network and your devices are working
    We monitor the condition of our networks, including Fios Internet Wi-Fi, such as traffic flow, speed, capacity, power, quality and environmental conditions including nearby Wi-Fi access points. We may also collect test information from or take pictures or a video of equipment we install or repair.

    We install system software on some wireless devices which may:

    • collect information about network and device conditions including location, battery life and apps on the device.
    • automatically install apps or software when you activate your device, during certain operating system upgrades and with your consent at later times, for example, when you request an app from an advertisement. The software may also update apps that it installed on your device or when you otherwise permit it.  It also collects information when an app it places is first opened or is uninstalled and may send you notifications about Verizon and third-party offers and promotions that may interest you. You can use your device app controls to disable notifications from Verizon App Manager to opt out of these messages.

    Some apps installed or updated on your device in this way do not appear as icons on your device screen because of their limited utility. For example, they might facilitate the download of apps you select for your device, update apps you already have on your device, or report to an app owner that an app has been opened on the device. You can see and also delete or disable apps installed on your device, whether or not they have visible icons, using your device’s Application Manager under Settings. Apps on your device are governed by their own terms and privacy policies.

    Location of your wireless devices
    We collect cell tower location information. Based on what you have allowed, we may also collect Wi-Fi, Global Positioning Satellite (GPS) and other location information, for example, through Verizon apps you use

    Business customers may have contracts with us that include privacy provisions that are specific to that relationship and differ from what you find here. Your contract will govern in those cases. 

    We also obtain information from others.

    This includes: 

    Credit information from outside agencies
    We obtain this information when you purchase products, apply for services, or when we pre qualify you for products or services.
    Demographic and interest data
    For example, this information could include gender, age range, education level, sports enthusiast, frequent diner and other demographics and interests.
    Information from social media platforms
    This includes information we obtain from your public profile as well as interests, "likes" and similar information you permit social media companies to share with us.
    Contact, marketing lead and other information we purchase or receive
    This includes lead information we purchase as well as leads we obtain from "refer a friend" and similar programs. It also includes landlord information when we need it for installing, repairing or maintaining equipment.
    Fraud information
    This includes risk scores and other indicators we receive from companies that help us identify fraud.
  • How does Verizon use information?

    Learn about the different ways we use the information we collect.

    We use information to provide you with services and enhance your experiences with us.

    We use information to:

    • Deliver and maintain products and services
    • Establish and maintain your account and billing records
    • Measure credit and payment risk
    • Provide account-related services and information
    • Help you with service and technical support issues or questions
    • Manage and protect our networks, services, employees and users
    • Detect and prevent fraud
    • Help us improve and
    • Research, develop and market new products and services
    • Authenticate you
    • Better predict content and marketing offers that may interest you
    • to you
    Determine your eligibility for new products and services
    For example, we may use information to determine whether you are eligible for service upgrades or to prescreen you for credit (unless you have opted out using the industry-wide opt out or by calling 1-888-567-8688).
    personalize your service
    For example, we may use information we collect to tailor the content you see and marketing you receive, manage the frequency with which you see an advertisement, tailor advertisements to better match your interests, provide service-related notices and understand the effectiveness of our advertising.
    Deliver personalized content and offers
    We may deliver Verizon marketing on our sites and apps and on non-Verizon sites and apps, by our representatives, via mail or email or via other Verizon services or devices. We may also place advertisements on our sites, apps or services for third party products and services offered by Verizon. These ads may be placed based on information we have about your Verizon products and services, and geographic and demographic information. 
    information about your visits
    This applies to information we collect as part of providing broadband Internet access services to you.

    We may use automation, including artificial intelligence, to assist us with these uses. Among the uses we make of automation, we use predictive analytics to monitor our network for faults and outages which helps us proactively and rapidly fix issues, and we may use machine learning techniques with information we have about you and other customers to provide you with more relevant marketing messages or predict what services might most interest you.

    Our Custom Experience program uses information about on your mobile device to help us better personalize our communications with you, give you more relevant product and service recommendations, and develop plans, services, and offers that are more appealing to you. You are included in the program unless you opt out.

    sites you visit and apps you use

    We use only the first part of the web addresses (URLs) you visit (the part that includes the top level domain and subdomain of the URL); we do not use information past the first “/” or “?” in the URL. We use this information and usage patterns within this information to predict your interests, preferences and other insights we use in the program. 

    Our Custom Experience Plus program uses a broader set of information for the same purposes including information about sites you visit and apps you use, your Verizon Fios services, location information, and Customer Proprietary Network Information, including phone numbers you call or those that call you. You must opt in to be part of this program.

    More information about our Custom Experience programs is available in our program FAQs.

    We use some types of information for additional purposes:

    Information we use for additional purposes
    Information: Additional uses:

    Clicks, opens and other interactions with our advertisements, emails, sites and apps

    • To personalize your experiences and make our marketing more relevant to you
    • To help you when you request assistance with website or app navigation
    • To protect you and us against fraud

    Location obtained from system applications on your mobile devices

    • To assist with locating you in an emergency 
    • To help improve location accuracy in our services and apps
    • To provide you with mobile application updates 

    Information, including recordings, from your calls and chats with our service and support representatives

    • To help train and allow employees, service providers, and systems to better serve you
    • To secure your account
    • To provide customized technical support
    • To assist you with device settings
    • To help personalize your experience and our marketing to you

    Employment and grant applications and surveys

    • For the purpose for which you provide it, or as described at the time when you submitted the information.

    Information obtained from others

    • To determine creditworthiness and perform business risk analysis
    • To verify your identity
    • To contact you with marketing offers
    • To improve business modeling

    Network usage information

    • To measure service quality on your current plan and other plans we offer 

    Domain name server information

    • To deliver content efficiently and help you find the website you are looking for
    • To block harmful content
    • For network security
    • To provide technical support
    Information:

    Clicks, opens and other interactions with our advertisements, emails, sites and apps

    Additional uses:
    • To personalize your experiences and make our marketing more relevant to you
    • To help you when you request assistance with website or app navigation
    • To protect you and us against fraud
    Information:

    Location obtained from system applications on your mobile devices

    Additional uses:
    • To assist with locating you in an emergency 
    • To help improve location accuracy in our services and apps
    • To provide you with mobile application updates 
    Information:

    Information, including recordings, from your calls and chats with our service and support representatives

    Additional uses:
    • To help train and allow employees, service providers, and systems to better serve you
    • To secure your account
    • To provide customized technical support
    • To assist you with device settings
    • To help personalize your experience and our marketing to you
    Information:

    Employment and grant applications and surveys

    Additional uses:
    • For the purpose for which you provide it, or as described at the time when you submitted the information.
    Information:

    Information obtained from others

    Additional uses:
    • To determine creditworthiness and perform business risk analysis
    • To verify your identity
    • To contact you with marketing offers
    • To improve business modeling
    Information:

    Network usage information

    Additional uses:
    • To measure service quality on your current plan and other plans we offer 
    Information:

    Domain name server information

    Additional uses:
    • To deliver content efficiently and help you find the website you are looking for
    • To block harmful content
    • For network security
    • To provide technical support

    Information about how you use our websites and apps.

    We, and third party companies acting on our behalf, collect information from our sites and apps for operational purposes such as improving website and app security, authenticating you, detecting and deterring fraud, improving site performance and providing content or analytics.

    We and these third-party companies may use cookies, pixels, tags, web beacons and scripts, or use similar technologies on our pages and the browsers you use and may access advertising or other identifiers from your mobile device operating systems. 

    We also use de-identified and aggregated information.

    We may de-identify or aggregate information so that Verizon or others may use it for business and marketing purposes. For example, the data we aggregate might be used to analyze, personalize and improve our services, to provide business and marketing insights to others and to help make advertising more relevant to you. about some of these uses.

    You have choices
    For example, you can opt out of our advertising and insights programs. Go to choices.
  • Does Verizon share my information?

    We share information within Verizon, with service providers who do work on our behalf, and with third parties as further described in this section.

    We share information within Verizon.

    We share information within Verizon, including with our affiliates, for a variety of purposes, including providing you with the latest information about our products and services and offering you our latest promotions. You can limit the sharing of and if you do not want us to use them to market services to you that are different from the ones you have.

    Customer Proprietary Network Information
    Customer Proprietary Network Information (or CPNI) is information that relates to the type, quantity, destination, technical configuration, location, amount of use and related billing information of your telecommunications or interconnected Voice over Internet Protocol (VoIP) services. Federal law governs our use and sharing of CPNI.
    certain credit information
    Credit information includes your credit score, information in your consumer reports, and your account history.

    We share information with service providers and with partners.

    We use service providers to help us offer, provide, repair, restore and bill for services. We share information with them as necessary for them to perform work for us. They are required to protect information they receive from us or collect on our behalf and use it only for the purposes we allow.

    When you purchase or use services that are offered by Verizon and one of our partners, both parties may collect information about you. When this is the case, you should also review the partner company's privacy policy because it may describe uses of information that are different from ours.

    We share information about your devices’ 5G connectivity with mobile device operating system providers and app developers so that they can optimize your 5G experience. 

    We share risk scores with other companies for fraud purposes. 

    We also share de-identified information with companies to assist with the delivery of advertising campaigns or aggregate reports.

    We share information about your activity on our websites and apps.

    We allow certain to collect information about your activity on our sites and in our apps, or may send information to them. They can use that information to help us provide more relevant Verizon advertising on our own and other sites and apps. These companies may combine information from our sites with similar information they collect on other sites to determine whether you fit into an audience that advertisers, including Verizon, are trying to reach. 

    third-party advertising companies

    For example, ad servers, ad networks or technology platforms. We may deliver Verizon marketing on our sites and apps and on non-Verizon sites and apps, by our representatives, via mail or email or via other Verizon services or devices. 

    We and these companies use cookies, pixels, tags, web beacons, scripts, application programming interfaces (APIs) or similar technologies on our pages and the browsers you use and may access advertising identifiers from your mobile device operating systems. 

    Our customers and website visitors can limit the sale and sharing of personal information as well as the use of this information for certain types of targeted advertising. California, Colorado, Connecticut, Utah and Virginia laws give consumers the right to make these opt out choices. California law also gives business customers the right to limit the sale and sharing of personal information.

    In addition, we require that advertising companies disclose when they are using interest-based advertising techniques to deliver ads on our sites and apps as well as when they deliver Verizon ads on other sites. We also require them to offer you the ability to opt out of this use of your information. 

    Verizon sites and services may also include social networks or other third-party plug-ins and widgets that may provide information to their associated social networks or third parties even if you do not click on or otherwise interact with the plug-ins and widgets. 

    Please visit the Choices section of this policy to learn how to opt out.

    We disclose certain Fios TV information for audience measurement and market research purposes

    The and website include Comscore and Nielsen software that collects information for these companies’ market research and audience measurement purpose, including information about the content you viewed; the apps, website and device you used; your advertising identifier (if available); IP address; and operating system. You have a choice about participating.

    Fios Tv Apps

    Fios TV apps include Fios TV Mobile, an app available on mobile devices, and Fios TV Home, an app available on select devices that support over-the-top and streaming video, such as Amazon Fire devices, AppleTV, Roku, or Verizon Stream TV.

     

    We disclose directory listings and Caller ID information.

    We may publish your name, address and wireline telephone number(s) or provide this information to directory publishers, assistance services, or others. These companies can use this information in other formats or for other purposes, and they may make it available to others. We do not publish directories with wireless telephone numbers or make them available to others for listing in directories, unless you request that we do so.

    We also provide your name and wireline or wireless telephone number for Caller ID and similar services.

    We may disclose information in other situations.

    In certain circumstances, we disclose information that individually identifies you, your device, and other information we collect, such as:

    To protect you, others or us
    This includes protecting our rights, property or the safety of our customers or employees; in cases involving danger of death or serious physical injury to any person or other emergencies; to protect against fraudulent malicious, abusive, unauthorized or unlawful use of our products and services (including providing a risk score to help deter fraud) and to protect our network, services, devices and users from such use.
    To comply with the law
    This includes to comply with valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law; and to advance or defend against complaints or legal claims in court, administrative proceedings, or elsewhere.
    To credit companies and collection agencies
    For example, to communicate with credit bureaus or collection agencies for determining credit risk, for reporting purposes, and to obtain payment for Verizon-billed products and services; and with our credit card issuer for the prescreening and application process for our credit card.
  • Does Verizon have programs that allow other companies to use information about me?

    We may use information for third-party advertising, insights and identity verification programs.

    Our advertising programs make ads you see more personalized and useful.

    The programs described here use information to predict whether you fit within an audience an advertiser is trying to reach and help them show relevant advertising to you. The programs may also measure advertising campaign effectiveness. You can opt out of participating in these programs.

    Types of advertising programs
    Relevant Online Advertising Relevant TV Advertising
    Who can participate?

    Verizon Wireline Internet customers

    Fios TV customers

    Where will I see ads?

    On websites you visit

    When you view Fios TV

    This may include when you view Fios TV on your TV, on the Fios TV website or on the Fios TV apps.

    What information is used?

    Verizon, third party and advertiser Information

    This includes information we have about your postal address and use of Verizon products and services (such as service packages, Fios TV purchases and viewership categories); and demographic and interest information you provide or we obtain from other companies, such as your gender, age range and interests (i.e. sports fan, frequent diner or pet owner). The program may also use information advertisers and advertising partners provide to us.

    Verizon, third party and advertiser information
     

    This includes information we have about your postal address and use of Verizon products and services (such as service packages, connected devices, TV and video purchases and viewing data); and demographic and interest information you provide or we obtain from other companies, such as your gender, age range and interests (i.e. sports fan, frequent diner or pet owner). The program may also use information advertisers and advertising partners provide to us.

    Information that identifies me will not be shared outside of Verizon, its vendors and partners

    Yes

    Yes

    I have a choice about participating

    Yes

    Yes

    More Information

    Relevant Online Advertising FAQs

    Relevant TV Advertising FAQs

    Relevant Online Advertising
    Who can participate?

    Verizon Wireline Internet customers

    Where will I see ads?

    On websites you visit

    What information is used?

    Verizon, third party and advertiser Information

    This includes information we have about your postal address and use of Verizon products and services (such as service packages, Fios TV purchases and viewership categories); and demographic and interest information you provide or we obtain from other companies, such as your gender, age range and interests (i.e. sports fan, frequent diner or pet owner). The program may also use information advertisers and advertising partners provide to us.

    Information that identifies me will not be shared outside of Verizon, its vendors and partners

    Yes

    I have a choice about participating

    Yes

    More Information

    Relevant Online Advertising FAQs

    Relevant TV Advertising
    Who can participate?

    Fios TV customers

    Where will I see ads?

    When you view Fios TV

    This may include when you view Fios TV on your TV, on the Fios TV website or on the Fios TV apps.

    What information is used?

    Verizon, third party and advertiser information
     

    This includes information we have about your postal address and use of Verizon products and services (such as service packages, connected devices, TV and video purchases and viewing data); and demographic and interest information you provide or we obtain from other companies, such as your gender, age range and interests (i.e. sports fan, frequent diner or pet owner). The program may also use information advertisers and advertising partners provide to us.

    Information that identifies me will not be shared outside of Verizon, its vendors and partners

    Yes

    I have a choice about participating

    Yes

    More Information

    Relevant TV Advertising FAQs

    Our Business and Marketing Insights program helps companies understand consumer behaviors in aggregate.

    This program uses  to create aggregate . The information we use and the insights we develop do not identify you individually and may be shared with third parties.

    Verizon and third-party information

    This includes information about how you use your mobile device (such as web browsing, device location, app/feature use, and IP address or similar information), certain information about your Verizon products and services (such as device type and amount of use), and demographic and interest information you provide or we obtain from other companies (such as gender, age range and interests). We may also use point of interest and  location information we obtain from others as well as information provided by business and marketing clients who want insights related to their own businesses.

    Business and marketing insights

    Insights are observations about groups of people that can be used to better understand consumer actions. For example, we may create insights about the number of customers in different age groups who visit a website, use an app, or go to a retail store or stadium. We also can develop insights to help estimate traffic patterns about people who move from one area to another during the morning rush hour.

    Our Identity Verification Service helps protect you against fraud.

    We use certain Verizon Wireless account, device and profile data on behalf of companies with which you do business, for example, to help your bank confirm that you are calling rather than a fraudster, which may help protect you against theft and account takeover. Third parties that verify your identity are contractually required to protect the information and use it only for providing their verification services. You have a choice about participating.

  • What choices do I have about how information about me is used?

    You have choices about how Verizon reaches you with marketing offers and about other uses of your information.

    You can limit the ways we may send marketing offers to you.

    Telemarketing 
    Opt out of by calling 1-800-VERIZON. It can take up to 30 days to remove you from existing marketing campaigns.

    marketing-related calls
    Most telemarketing laws allow us to contact our customers without checking the National Do Not Call Registry.

    Emails
    Opt out of receiving marketing-related emails by following the unsubscribe instructions at the bottom of marketing emails you receive.

    Text messages
    Opt out of receiving marketing-related texts by following the unsubscribe instructions included in texts you receive.

    Postal mail
    Opt out of receiving marketing-related mail by calling 1-800-VERIZON. Note that even if you unsubscribe, you could still receive mail when we use a bulk mailing service that delivers to all homes within a ZIP code.

    Door-to-door marketing
    Opt out of door-to-door marketing by calling 1-800-VERIZON.

    You have choices about whether certain information may be used within Verizon for specific marketing purposes.

    Credit information 
    Wireline customers can limit the sharing of credit information within Verizon for the marketing of new products and services. Check the instructions in the notice on your monthly bill, or call 1-844-366-2879 to opt out.

    Customer Proprietary Network Information (CPNI)
    You can limit the within Verizon for marketing services to you that are different from the ones you have. 

    Verizon Wireline and certain business customers:
    call 1-866-483-9700 to update your account preferences.

    Verizon Wireless and certain business customers:
    call 1-800-333-9956 to update your account preferences.

    Other customers:
    Follow the instructions in the Verizon notice or contract language seeking consent.

    sharing of CPNI
    Here is an example of a CPNI notice we send to customers.

    You have choices about participating in Verizon programs that use web browsing and other information to personalize your experiences with us.

    Custom Experience
    You will be part of the Custom Experience program unless you opt out. You can opt out on the My Verizon site or in your My Verizon app by accessing privacy preferences, or you can call us at 866.211.0874.

    Custom Experience Plus
    You must opt in to the Custom Experience Plus program to be a part of it and you can change your choice at any time on the My Verizon site or in your My Verizon app by accessing privacy preferences.

    You have choices about advertising, insights, verification and audience measurement services.

    Relevant Online Advertising
    To opt out of participating in the Relevant Online Advertising program:

    • Go to the Services area of My Verizon online
    • Click on Internet
    • Select the Manage Online Advertising Preferences link within My Internet Service

    You will need your user ID and password to access your online account.

    Relevant TV Advertising
    To opt out of participating in Relevant TV advertising:

    • Go to the Services area of My Verizon online
    • Click on TV
    • Select the Manage TV Advertising Preferences link within My TV Service

    You will need your user ID and password to access your online account.

    Business and Marketing Insights program
    Account owners can update preferences for each line on their account using the privacy choices page in My Verizon or in the My Verizon app; or by calling 1-866-211-0874.

    Identity Verification service
    If you do not want us to use your information to help third parties verify your identity on behalf of companies with which you do business, you can go online to My Verizon ->My Profile ->Privacy Settings.

    Fios TV Market Research and Audience Measurement
    If you do not want personal information shared for audience measurement and market research purposes, you can opt out for all devices you use for Fios TV using your Fios TV Account Settings on the Fios TV Website or in the Fios TV apps (in settings under “Audience Measurement”).

    You can also make choices on individual devices. On Apple mobile devices, you can only participate if you opt in using the pop-up notice in the Fios TV apps and you can change your choice using Apple device settings. On Android mobile devices, you can opt out by using your device setting to “Opt out of Ads Personalization”. On Amazon Fire devices, you can opt out using the “Interest-based Ads” setting.

    If you do not participate, only de-identified viewing information will be shared.

    You have other choices available to you.

    Website information used for interest-based advertising 
    You can limit the sale and sharing of personal information as well as the use of this information for certain types of targeted advertising. California, Colorado, Connecticut, Utah and Virginia laws give consumers the right to make these opt out choices. California law also gives business customers the right to limit the sale and sharing of personal information.

    You can opt out by visiting Your Privacy Choices . This page also describes how we honor Global Privacy Control signals you may set on your browser. We do not respond to Do Not Track signals. 

    You can also visit the industry-wide Digital Advertising Alliance opt-out page or click on this  ad choices icon available in or around online advertisements placed using interest-based advertising techniques to learn more and opt out of the use of your information for this type of advertising. Similarly, you have choices about allowing this type of advertising on your mobile device. On Apple devices, you will only be included in this activity if you opt-in. You can review or change an app’s tracking permission by going to your device Setting>Privacy>Tracking. On Android devices, you can opt out using your device setting to “Opt out of Ads Personalization.”

    icon

    Clicking on this icon provides additional information on the companies and data practices that were used to deliver the ad and describes how you may opt out of these advertising programs.

    Location
    We collect network location information about your mobile devices so that we can provide your services and operate our network. If you do not want this information collected about your mobile devices, please turn your mobile devices off.

    The operating system on your mobile device collects device location information and shares it with apps you have permitted to have this information, including some Verizon apps. You can toggle the setting to “off” using the settings menu on your device. You can also use the settings menu to toggle location information to “off” for specific apps, but you may need to enable it for navigation or other location features to work in those apps. 

    You can rename your router to include “_nomap” or “_optout” if you don’t want us to use the location of your Wi-Fi router access point to improve the accuracy of our services or apps. For example, change “Myrouter” to “Myrouter_nomap”.

    Credit Prescreening
    You have a choice about whether companies use your information to prescreen you for credit, including our credit card. You can opt out at www.optoutprescreen.com or by calling 1-888-567-8688

  • How does Verizon protect my information, and how do I update my account details?

    Learn about our information security and retention practices and how to update your account information.

    Information security and retention.

    We use technical, administrative and physical safeguards to help protect against unauthorized access to, use or disclosure of information we collect or store. In addition, we train our employees on the importance of privacy and security, as well as the proper ways to access, use and disclose customer information. Our practices and policies prohibit employees with whom we share this information from using sensitive information unless they are authorized to do so and have a business need. 

    Our policies require that we retain records for as long as they are needed for legal, tax, audit, investigative, and/or security purposes and then securely delete or destroy them. We incorporate personal information into different types of records, not always by distinct data elements. For example, your name is part of your account, billing, technical support and call detail records.

    Although we strive to keep information secure, we can’t guarantee that our safeguards will prevent every unauthorized , use or disclose personal information. We use our security and incident response plans to handle such incidents. You can help secure your account using advice, tips and tools we provide.

    attempt to access
    For example, we have seen unauthorized attempts to access our customers' third party accounts, including accounts that customers have with financial institutions, email service providers or social media.

    If you become aware of a security issue, please visit our page to Report Security Vulnerabilities and follow the instructions to report your issue. We will work with you to address your concern. 

    Let’s work together to keep children safe.

    If you see content you believe to be related to child sexual abuse, or if you see any other illegal content involving children when using a Verizon service, report it by sending an email to abuse-csam@verizon.com and include the words “child sexual abuse material” in the subject line. You can also make a report directly to the National Center for Missing and Exploited Children through their CyberTipline.

    Sharing information on blogs and social networks.

    Some of our websites, apps and services let you participate in discussions, message boards and chat rooms, or leave reviews. These are public spaces so your comments can be read, collected and shared by anyone. By sharing information in these forums, you are giving consent to the disclosure of this information.

    Accessing and updating your account information.

    Customers can review and update their account information in the following ways:

    Verizon Wireline
    call 1-800-VERIZON
    or access your Verizon home account online

    Verizon Wireless
    call 1-800-922-0204
    or access your Verizon mobile account online

    Verizon Enterprise Services
    Contact your account manager

    Verizon Connect
    call 1-800-711-5800

    Customers of specific apps
    Use your app settings

    Customers who have Fios or other fiber-to-the-home services can submit a privacy inquiry form to set up an appointment to review the personally identifiable information we have about you. You can only review records that contain your personally identifiable information, and you’ll have to provide proper identification to do so. We’ll work with you to update your records if necessary. You may be charged for copies of documents that you request.

  • Do I have additional rights under Federal law?

    You may have additional rights under the Cable Act.

    Information about the Cable Act

    The “Cable Act” (Section 631 of the Communications Act of 1934, as amended) limits the collection and disclosure of personally identifiable information by cable operators and requires operators to tell you, to the extent that the Cable Act applies to the services you purchase, about the they collect.

    Personally Identifiable Information

    Under the Cable Act, personally identifiable information does not include aggregate data that does not identify a particular person

     We may use our cable system to collect personally identifiable information necessary to render cable service or other services provided to you over the cable system and to detect and prevent unauthorized access to services. We may collect additional personally identifiable information with your prior consent. We may use or disclose personally identifiable information without consent where necessary to render services and to conduct legitimate business activities related to the services we provide.

    We may also disclose your name and address as long as you have the ability to prevent or limit this disclosure and the disclosure does not reveal, directly or indirectly, your viewing or other uses of the services we provide. We share name and address information with service providers as part of our Relevant TV advertising program. These providers work on our behalf to help our advertisers optimize their ads by preventing the same ads you see on Fios from being shown to you in other places. You can opt out of participating in the Relevant TV advertising program

    We may also share personally identifiable information if it is required by law to comply with .

    Valid Legal Process

    We may disclose personally identifiable information to a governmental entity to comply with valid legal process, but we will not disclose records revealing your video programming unless we receive a court order indicating that the governmental entity has made a specified showing of relevance and you were afforded an opportunity to contest the order. We may be required to disclose personally identifiable information (including your video programming) to a non-governmental entity to comply with a court order, after you have been provided notice.

     We retain personally identifiable information only as long as reasonably necessary for business, accounting, tax or legal purposes. If you would like to access your personally identifiable information, Please submit a privacy inquiry form to arrange a time and convenient location to do so during business hours. If you believe any of your personally identifiable information is inaccurate, we will work with you to ensure that corrections are made.

    If you believe that your Cable Act privacy rights have been violated, please submit a privacy inquiry form and we will work with you to address your concerns. If you believe that you have been aggrieved as a result of a violation of the Cable Act, you may enforce the limitations imposed by the Cable Act through a civil action in a United States district court seeking damages, attorney's fees, and litigation costs. Other rights and remedies may also be available to you under federal or other applicable laws.

  • Do I have specific rights under privacy laws in the United States?

    You have specific rights under state laws, including California, Colorado, Connecticut, Maine, Nevada, Utah and Virginia privacy laws.

    California Consumer Privacy Act

    The provides California residents with specific rights. 

    California Consumer Privacy Act (Ccpa)

    This law provides you with the right to know what information we collect about you and how we use it, access and delete that information within certain limits, request that we correct information that you believe is inaccurate, limit the use of certain sensitive personal information, tell us not to sell or share personal information about you and to not be discriminated against for invoking these rights.

    You have the right to know what personal information we collect, how we use it, and how long we keep it. This privacy policy provides details about our collection and use practices. California law requires that we also describe the and the sources of that information. We collect personal information and use our products and services, from third-parties and from our network and the devices you use. Some of the information we collect is considered

    sensitive personal information under California Law

    The California law defines sensitive information to include information that reveals your social security, driver’s license, state identification card, or passport number; account log-in information with required security or access codes; financial account, debit or credit card number along with required security or access code, password, or credentials allowing access to an account; precise geolocation; racial or ethnic origin, religious or philosophical beliefs, or union membership; contents of your mail, email, and text messages unless we are the recipient of the communication; genetic data; and using biometrics to uniquely identify you and collecting or analyzing personal information about your health, sex life or sexual orientation. 

    when you interact with us

    You may interact with us in different ways, for example, when you place an order or have questions about your account or services; work with Verizon as a representative of a business customer; contact us on social media; seek technical support; enter a Verizon-sponsored or affiliated contest, sweepstakes or promotion; or register to receive news or public policy updates.

    categories of personal information we collect and use

    We collect the following categories of personal information: 

    • Identifiers, including, name, billing and email address, mobile device identifiers, IP address, account credentials, business customer representative contact information, social security or driver’s license number and other similar identifiers
    • Legally protected classifications, including race, ancestry, gender, and disability
    • Commercial information, including products or services you purchase and consider
    • Internet information, including browsing history, search and other activity on our sites, and information about your interaction with our sites, apps, and advertisements
    • Geolocation data from our network and, when you permit it, our apps
    • Audio, electronic, visual, or similar information, including voice recordings of customer service calls and photographs of customer equipment or that you use within our apps
    • Professional or employment-related information
    • Education information
    • Inferences we create from the information we collect that create a profile reflecting your preferences, characteristics, predispositions, and behavior. 
    • Secure account information including your account log-in credentials, financial account, debit or credit card number with any required security or access code, password, or credentials that allow access to an account. 
    • Genetic, biometric and health information, for example, some Verizon apps allow you to share health information with your trusted or emergency contacts. Another Verizon service uses voice recognition technology to allow you to secure your Verizon accounts. 
    • Demographic and interest data and fraud indicators we obtain from outside companies. 
    • And other information that may identify, relate to, describe, or is capable of being associated with you, for example, in limited circumstances, we may collect your insurance policy number if it is needed for processing damage claims.

    We use the information we collect for as they are defined by the CCPA. We share information with ; and others for credit and collections, directory assistance and caller id purposes;, with your consent; and as further described in other sections of this policy.

    service providers who do work on our behalf

    We share information with service providers as necessary for them to perform work for us. We share with them the information they need to perform that work. This includes personal information about you, for example, we share contact information with service providers who help us send Verizon marketing campaigns and device information to other service providers who help us monitor our network and provide technical support. Service providers are required to protect the information we share with them or they collect on our behalf and use it only for the specific purposes that we allow.

    business and commercial purposes

    These purposes include providing you products and services, operating our businesses, and engaging in economic activities such as communicating with you and providing customer service; personalizing your experiences; improving our services; providing marketing and advertising; debugging; auditing our processes and services; short-term transient uses; research; and security, fraud, and legal compliance.

    Our policies require that we retain records containing personal information for as long as they are needed for legal, tax, audit, investigative, and/or security purposes and then securely delete or destroy them. We incorporate personal information into different types of records; it is not always retained by distinct data elements. For example, your name is part of your account, billing, technical support and call detail records.

    You have the right to access, delete and correct information. You can request access to specific pieces and categories of personal information we collect by using our Privacy Dashboard and following the instructions there, or by calling 1-800-333-3972. We will provide this information to you in a portable and readily usable format. You can use this same contact information to request that we delete personal information we have about you , and to correct inaccurate personal information we have about you. 

    unless we need it for specific reasons

    The law describes these reasons to include: needing the information to provide the services you have requested and other activities needed to maintain an ongoing business relationship or perform a contract with you, to maintain information security, to exercise legal rights and to comply with other laws.

    You have a right to inform us that you do not want your personal information sold or shared. California law defines “sale or sharing” broadly to include sharing personal information for monetary or other valuable consideration and the sharing of information we have about you for cross contextual advertising purposes. This definition does not cover all sharing of personal information. We do not knowingly sell or share personal information related to children under 16 years of age. 

    Since 2022 and presently, we engage in online selling or sharing when we share information with advertising technology companies present on our websites who combine that information with information they collect about your visits to other sites or that they otherwise have about you to provide more personalized advertising to you. This occurs through the use of cookies, pixels, tags and similar technologies. We may engage in offline sales and sharing when we obtain personal information from or share personal information we have about you with other companies to better target ads to you or when we use personal information as part of .

    our own internal programs

    Our programs include Custom Experience, Custom Experience Plus, Relevant TV Advertising, Relevant Online Advertising, and Fios TV market research and audience measurement.

    You can opt out of sale and sharing by accessing our Your Privacy Choices . This page also describes how we honor Global Privacy Control signals you may set on your browser. We do not respond to Do Not Track signals.

    You have the right to limit the use of sensitive personal information. This right lets you ask us to limit the use and disclosure of sensitive personal information if we use that information for purposes beyond what is needed to provide the products and services you request or for other . We do not use or disclose sensitive personal information for other purposes without your consent so we do not offer you an option to limit the use of sensitive personal information.

    reasons specified in the law

    These reasons include: detecting security incidents; resisting malicious, deceptive, fraudulent or illegal actions; ensuring the physical safety of a person; short-term, transient uses; performing services such as maintaining or servicing accounts, providing customer service, fulfilling orders and transactions; verifying your information; and verifying, maintaining or enhancing a service on a device that is owned manufactured or controlled by us or on your device. We may also share your information with vendors providing storage or similar services on our behalf.

    You have the right to not be discriminated against. We do not against you if you exercise any rights described in this section.

    discriminate

    We will not deny goods or services, charge different prices or rates for goods or services or provide you a different level or quality of goods and services. You also have the right to receive information about any financial incentives we offer to you.

    Where to exercise your rights. You or your can exercise your right to know, access, delete, and correct data by:

    authorized agent

    Consumers may designate a business or individual as their agent by using our Privacy Dashboard to “Assign and manage your authorized agent.” We may require additional proof that you granted the authority.

    • visiting our Privacy Dashboard or
    • calling 1-800-333-3972.

    You can exercise your right to opt-out of selling and sharing by visiting Your Privacy Choices . Your authorized agent can exercise your right to opt-out of selling and sharing by submitting a privacy inquiry form.

    We require you to using the processes we describe in the dashboard or the privacy choices page before we fulfill your request. Depending on the type of request you make, you may be required to log into an existing account and prove access to your mobile phone, to your email address on file with us, or to a government-issued ID.

    verify your identity

    For example, you may have to prove access to your mobile phone, to your email address on file with us, or to a government-issued ID.

    Reporting. You can access our 2022 CCPA report to learn about the access and deletion requests we received during that year.

    Questions. If you have questions about your rights under California Law or about our privacy policies and practices, please submit a  privacy inquiry form or call 800-922-0204 if you are a Mobile customer or call 800-837-4966 if you have Home-based services, such as Verizon Fios.

    Additional California Privacy Rights

    California customers may , once per year, that we disclose the identity of any third parties with whom we have shared personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed. 

    request
    California residents can make a request by contacting us by submitting a privacy inquiry form

    Verizon Privacy Office
    1300 I Street, NW Suite 500 East
    Washington, DC 20005

    California residents under age 18 who are registered users of online sites, services or applications may and obtain removal of content or information they have publicly posted. Your request should include a detailed description of the specific content or information to be removed. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

    request
    California residents can make a request by submitting a privacy inquiry form

    Verizon Privacy Office
    1300 I Street, NW Suite 500 East
    Washington, DC 20005

    Colorado, Connecticut, Utah and Virginia Privacy Laws.

    Colorado, Connecticut, Utah and Virginia have comprehensive privacy laws that provide residents with specific rights. 

    Your right to know what personal information we collect, how we use and share it, and how long we keep it. This privacy policy provides details about our collection and use practices. The state laws generally require that we provide you information about the

    categories of personal information we collect and the purposes for which we collect each category
    1. Contact and device information (including, name, billing and email address, mobile device identifiers, IP address, account credentials, business customer representative contact information); information about the products and services you purchase or consider; information about browsing, search and other activity on our sites and apps as well as your interactions with our sites, apps and advertisements; and information about your devices and how they are working, including performance on our network. We use this information to provide you with products and services, operate our business, communicate with you and provide customer service, personalize your experience, improve our services, provide marketing and advertising, debug and audit our processes and services, short term transient uses, research, security, fraud and legal reasons. 
    2. We use demographic and interest information you provide or that we obtain from third parties to help us understand our customers and our markets, better personalize your experiences, provide marketing and advertising; test for bias and create business insights. We use fraud indicators we receive from other companies to help detect and prevent fraud.  
    3. Geolocation information from our network and, when you permit it, in our apps; information about how you use our products and services, web browsing across unaffiliated sites and apps; voice recordings of customer service calls and photographs of customer equipment. We use this information for purposes including business operations; security and fraud protection and prevention; to personalize your experiences and our marketing; and for the specific purposes we describe to you when you opt in. 
    4. Secure account information including your account log-in credentials, financial account, Social Security Number or tax identifier, debit or credit card number with any required security or access code, password, or credentials that allow access to an account. We use this information to provide you with access to your accounts, measure credit and payment risk, accept payment for products and services you purchase; security and fraud prevention and legal compliance purposes. 
    5. Genetic, biometric and health information for limited purposes such as some Verizon apps allow you to share health information with your trusted or emergency contacts. Another Verizon service uses voice recognition technology to allow you to secure your Verizon accounts. 
    6. Other information that may identify, relate to, describe, or is capable of being associated with you, for example, in limited circumstances, we may collect your insurance policy number if it is needed for processing damage claims. 

    We collect personal information and use our products and services, from certain third-party sources and from our network and the devices you use. Some of the information we collect is considered . We retain information only as long as reasonably necessary for business, accounting, tax or legal purposes and then securely delete it.

    sensitive personal information under the state laws

    The laws describes sensitive data to include some or all of the following:  personal data revealing racial or ethnic origin, religious beliefs, mental or physical health condition or diagnosis, sex life or sexual orientation, citizenship or immigration status; processing genetic or biometric data for the purpose of uniquely identifying you; personal data collected from a known child; and precise geolocation information.

    when you interact with us

    You may interact with us in different ways, for example, when you place an order or have questions about your account or services; work with Verizon as a representative of a business customer; contact us on social media; seek technical support; enter a Verizon-sponsored or affiliated contest, sweepstakes or promotion; or register to receive news or public policy updates.

    we use to do work on our behalf may use information for the same purposes. We may also share information with others for credit and collections, directory assistance and caller id purposes; with your consent; and as further described in other sections of this policy. 

    Third parties

    We share information with service providers (also known as processors) as necessary for them to perform work for us. They are required to protect the information they receive from us or collect on our behalf and use it only for the specific purposes that we allow.

    Your rights to access, delete and correct information. You can request access to specific personal information we have about you using our Privacy Dashboard and following the instructions there, or by calling 1-800-333-3972. We will provide this information to you in a portable and readily usable format. You can use this same contact information to request that we delete personal information we have about you, , and to correct inaccurate personal information we have about you. 

    unless we need it for reasons specified by the laws

    The laws describe these reasons slightly differently, but generally, they include: needing the information to provide the services you use and the internal operations needed to maintain an ongoing business relationship or perform a contract with you, maintaining information security, preventing fraud, and exercising our legal rights including defending against legal claims, complying with laws and cooperating with law enforcement in good faith. 

    Use of sensitive personal information. These state laws prohibit us from using sensitive personal information without your consent, except as . We use sensitive personal information as authorized by the law or after we obtain your express consent.  

    specified in the law

    The reasons vary slightly within the different laws, but generally include: complying with laws, rules, regulations, investigative subpoena or summons by governmental authorities; cooperating with law enforcement; investigating, establishing, preparing or defending against legal claims; providing and maintaining the products and services you use, preventing and responding to security and other significant incidents; taking immediate steps to protect an interest that is essential for the life or physical safety; and using information for short-term transient purposes such as displaying relevant information to you based on your activity during a single interaction.

    You have the right to tell us not to use personal information to create profiles about you that we use to inform decisions that have legal or similarly significant effects. We do not use personal information to profile you to further decisions that have legal or similar significant effects.  

    You have a right to tell us not to sell or share personal information or use it for certain targeted advertising purposes. The laws vary in the way they define sale, sharing and targeting, but generally, they require that we provide you with the ability to limit activities that involve sharing personal information for monetary or other valuable consideration and using personal information we have about you for targeting advertising to you across other websites or services. The definitions do not cover all sharing of personal information. We do not knowingly sell or share personal information related to children under 16 years of age.  

    We engage in online selling, sharing or targeting when we share information with advertising technology companies present on our websites who combine that information with information they collect about your visits to other sites or that they otherwise have about you to provide more personalized advertising to you. This occurs through the use of cookies, pixels, tags and similar technologies. We may engage in offline sales and sharing when we obtain personal information from or share personal information we have about you with other companies to better target ads to you or when we use personal information as part of .

    our own internal programs

    Our programs include Custom Experience, Custom Experience Plus, Relevant TV Advertising, Relevant Online Advertising, and Fios TV market research and audience measurement.

    You can opt out of sale and sharing by accessing our; Your Privacy Choices  page. This page also describes how we honor Global Privacy Control signals you may set on your browser. We do not respond to Do Not Track signals. 

    Some states allow you to appeal a denial of your request to exercise the privacy rights provided by the state  law. If you are a resident of Colorado, Connecticut  or Virginia and we deny your request, we will give you instructions on how you can appeal that decision to us and to the state Attorney General. 

    You have the right to not be discriminated against. We do not against you if you exercise any rights provided to you by state law. 

    discriminate

    We will not deny goods or services, charge different prices or rates for goods or services or provide you a different level or quality of goods and services. You also have the right to receive information about any financial incentives we offer to you.

    Where to exercise your rights. You can exercise your right to know, access, delete, and correct data, or in Colorado and Connecticut you may appoint an to act on your behalf,  by:

    authorized agent

    You may designate a business or individual as your agent using our Privacy Dashboard to “Assign and manage your authorized agent.” We may require additional proof that you granted the authority. 

    • visiting our Privacy Dashboard or
    • calling 1-800-333-3972.

    You can exercise your right to opt-out of selling and sharing by visiting; Your Privacy Choices 

    We require you to using the processes we describe in the dashboard or the privacy choices page before we fulfill your request. 

    verify your identity

    For example, you may have to prove access to your mobile phone, to your email address on file with us, or to a government-issued ID.

    Questions. If you have questions about your rights under the  Colorado, Connecticut, Utah or Virginia state privacy laws or about our privacy policies and practices, please submit a privacy inquiry form.

    Maine Broadband Customer Privacy Rights

    The , effective on July 1, 2020, gives you additional privacy rights when we are your broadband Internet access service provider. The Maine law gives you the right to control certain ways that we use or share information we have about you and requires that we provide you with a notice of your rights and our obligations under this law. We do this in this section.

    Maine Broadband Internet Access Service Customer Privacy Act

    The law applies to current or former subscribers of mass market broadband Internet access service in Maine. It also applies to applicants for this service. 

    The Maine law also requires us to take reasonable measures to protect . We describe this in an earlier section of this privacy policy.

    customer personal information

    Maine law defines “customer personal information” as personally identifying information about a customer or information from a customer’s use of broadband Internet access service. 

    We will not use, disclose, sell, or permit access to your Maine broadband customer personal information except for or with your affirmative consent. We may ask you for this consent when we interact with you. For example, we may ask to use broadband customer personal information to market to you when you call us or come into our stores.

    Purposes allowed under the Maine law

     Maine law allows us to use and/or share broadband customer personal information to provide and maintain your broadband services; market and advertise our communications-related services to you; comply with lawful court orders; bill and collect; protect users from fraudulent, abusive, or unlawful use of or subscription to such services; or provide location information in response to certain emergency situations.

    additional services

    By “additional services,” we mean Verizon or partner services that are not communications-related.

    The Maine law also provides you with a right to opt-out of any use or sharing of data that is not customer personal information under the law. At this time, we do not collect information about you as a broadband customer that is not customer personal information. If we begin collecting such information in the future, we will give you the right to opt out of its use and sharing. 

    We will not refuse to provide you with broadband service, charge you a penalty, or offer you a discount based on whether you agree that we can use or share your broadband customer personal information.

    Nevada Privacy Rights

    Nevada law allows consumers to opt out of the of personally identifiable information by online service providers such as website operators.

    sale
    Nevada law defines "sale" as the exchange of certain personally identifiable customer information for money. Personally identifiable information includes name, address, phone number, SSN, or any identifier that can be used to contact you electronically.

    Verizon doesn’t sell personally identifiable information today and we don’t have plans to start. If Verizon ever starts selling such personal information, current Verizon customers will be opted out. If you have questions, please submit a privacy inquiries form.

    Nevada & Washington Health Data Privacy Rights

    Residents of Nevada and Washington have privacy rights regarding the processing of Consumer Health Data. You can read more about our data practices and your rights in our Health Privacy Notice.

  • How do I learn about changes to this privacy policy?

     Learn about how to know that we have made changes to this policy.

    Changes to the privacy policy

    We may make changes to this privacy policy, so please check back periodically. You will be able to see that we made changes by checking the effective date below. You can also read about recent changes . If we decide to use or disclose information that identifies you personally in a way that is materially different from what we stated in our privacy policy at the time we collected that information from you, we will give you a choice about the new use or disclosure by appropriate means, which may include an opportunity to opt-out.

    Updated March, 2024

    © 2024 Verizon. All rights reserved.

Contact us with any questions or concerns related to privacy.

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Verizon Privacy Office
1300 I Street, NW Suite 500 East
Washington, DC 20005

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