Lifeline and Link Up Programs FAQs

Lifeline is a government assistance program that can provide a discount on your monthly bill if you qualify.

If you qualify for Lifeline service, you'll save $9.25/month off of monthly access.

Yes, if you're a qualified resident of federally recognized Tribal lands, you may receive up to $25/month in additional discounts.

No, the Lifeline discount is limited to a single line of service, and you aren't able to apply for multiple Lifeline accounts. You must choose to apply your Lifeline discount to either a landline or mobile number, but not both. You'll be required to sign an application certifying, under penalty of perjury, that you'll comply with this requirement.

Note: Other service providers may use terms other than "Lifeline" to describe the Lifeline program.

Yes. If you qualify for Lifeline assistance, you'll be required to accept the Terms and Conditions of our Customer Agreement. Also, if your status changes and you're no longer eligible to receive Lifeline assistance, you're required to contact Verizon at 800-417-3849.

If you have additional questions regarding the Lifeline program, please contact the Lifeline Customer Support Team at 800-417-3849.

Yes, the following restrictions apply:

• Only one Lifeline discount is available per household, and a household isn't permitted to receive Lifeline discounts from multiple providers. A household is defined, for purposes of the Lifeline program, as any individual or group of individuals who live together at the same address and share income and expenses.
  
  Note: Violations of the one-per-household limitation constitute a violation of the Federal Communications Commission's rules and will result in un-enrollment in the program and could result in criminal prosecution.
• Lifeline is non-transferable and you may not transfer the discount to any other person.
• Lifeline is a federal benefit and willfully making false statements to obtain Lifeline can result in fines, imprisonment, un-enrollment or being barred from the program.