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Managing Products & Apps FAQs

General Information

  1. How do I purchase products and services for my account?

    You can purchase products for your account if you're the Account Owner or Account Manager. Learn more about account access roles. To purchase a feature online, go to the Add-ons and apps page in My Verizon and click View all add-ons. Select the product you wish to add, and then click Get it now (online) or Enroll (My Verizon app).

    Note: If you don't want to receive a text confirmation, uncheck the checkbox before clicking OK, and no text message will be sent.

  2. How do I remove products and services from my account?

    You can remove products and services you purchased on the Add-ons and apps page in My Verizon. Locate the add-on you wish to remove and click Remove (online), or follow the prompts to remove (My Verizon app).

    Note: You can only remove a product from one line at a time. To remove the same product from another line, repeat the process.

  3. How do I find out which lines and devices on my account can support a particular product or service?

    Not all products and apps are supported by all Verizon Wireless devices. Go to the Add-ons and apps page in My Verizon, and click See all eligible add-ons (online) to see which lines on your account are supported by a particular product.

    Note: International services can be managed from the Change Minutes, Text or Data page.

     

  4. Will I extend my contract term if I purchase or remove products from my account?

    No, you won't extend your contract term by doing any of the following:

  5. How soon will I be able to use a product once I've purchased it?

    Typically you can use an added feature immediately, but it may take up to 15 minutes for submitted changes to apply to your account.

  6. When will I be billed for a product I've added to my account?

    The charge for a new product you've added will be included in your next bill.

  7. Why am I receiving a message that says, "This feature cannot be added once it's removed"?

    This means that the feature has been discontinued. Some features can remain on your plan after being discontinued, but they aren't available to be added again once they're removed.

  8. Why am I receiving a message that says "This product cannot be re-purchased once it's removed"?

    The message is telling you that the product has been discontinued. Some products can remain on your plan after being discontinued, but they aren't available to be added again once they've been removed.

  9. Where can I find the complete list of products and features I have on my account?

    You can view your features, products, and services on the Add-ons and apps page in My Verizon.

    Note: If you have multiple devices on your account, select the device you'd like to view features for.

  10. Can I change my products online if I have a pending order on my account?

    No. If you currently have a pending order on your account, you won't be able to add, remove or upgrade/downgrade online until the pending order is completed or removed from your account. Learn more at our Pending Orders Information page.

    An Account Owner or Account Manager can remove a pending order from an account online in My Verizon. Learn more about account access roles.

    Note: If a pending order is removed, then it's canceled and the order will have to be placed again.

    To remove a pending order from your account:

    1. Go to the Pending account changes page in My Verizon.
    2. Click Delete next to the pending order you want to remove.
    3. Click Delete pending account change.