Sign in to the My Verizon app or website. If we're aware of a network outage in your area, you'll see an alert at the top of your screen. If you don't see an alert, enter "network outage" into Chat for more up-to-date information. We'll provide you with detailed information on affected services, and the current status of repairs.
If there's no information about an outage, and you still do not have voice, data and/or messaging service, see our Network Outage Troubleshooting info.
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Network Outage FAQs
A network outage is an unexpected disruption to the network that prevents service to multiple cell sites at the same time. This can result in a loss of voice, data and/or messaging service for mobile users in the affected area.
When a wireless carrier's network is down in an area, it only impacts the service of their customers. However, even if you have service you will be unable to contact those users until that carrier has fixed the outage.
An outage is not the same as having no coverage or a weak signal. Refer to the questions below to learn how to know if a network outage is occurring and what you should do.
If you're a Verizon Residential customer please visit their Service Outage Information page.
Network Outage information
How do I know if there is a network outage affecting me?
What troubleshooting steps can I take to determine if I’m experiencing a network outage?
What can I do if there is a network outage and I don’t have service?
Do I need to manually reconnect my device to the network after a network outage?
Will I get a bill credit for not having service during a network outage?