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Network Outage FAQs

A network outage is an unexpected disruption to the network that prevents service to multiple cell sites at the same time. This can result in a loss of voice, data and/or messaging service for mobile users in the affected area.

When a wireless carrier's network is down in an area, it only impacts the service of their customers. However, even if you have service you will be unable to contact those users until that carrier has fixed the outage.

An outage is not the same as having no coverage or a weak signal. Refer to the questions below to learn how to know if a network outage is occurring and what you should do.

If you're a Verizon Residential customer please visit their Service Outage Information page.

Network Outage information

  1. How do I know if there is a network outage affecting me?

    Sign in to the My Verizon app or website. If we're aware of a network outage in your area, you'll see an alert at the top of your screen. If you don't see an alert, enter "network outage" into Chat for more up-to-date information. We'll provide you with detailed information on affected services, and the current status of repairs.

    If there's no information about an outage, and you still do not have voice, data and/or messaging service, see our Network Outage Troubleshooting info.

  2. What troubleshooting steps can I take to determine if I’m experiencing a network outage?

    Note: Before following these steps turn off Wi-Fi and Wi-Fi calling to ensure you are connected to the Verizon network. After each step, check your signal bars and try using your services again.

    Network outage troubleshooting

    • Restart your device.
    • Check the status bars on your device. If they are low or blinking then you are in an area with weak coverage. Wait until you are in an area with a stronger signal and try again.
    • Confirm you are in a coverage area.
    • Make sure Airplane Mode is Off on your device.
    • Remove any cases or covers from the device.
    • Change your Wi-Fi Calling settings to Cellular (If using Wi-Fi Calling).
    • Reset network Settings (Apple only).
    • Make sure you have the most recent device software version installed.
    • Visit the Device Overview page in My Verizon. If there is an outage impacting you, that Verizon is aware of, an alert message will be displayed.
    • Confirm your line is active by visiting the Device Overview page in My Verizon.
    • Check your SIM card and make sure there are no marks or scratches on the copper plating. If it is damaged you will need to order a new one. You can order a SIM card online in My Verizon.

  3. What can I do if there is a network outage and I don’t have service?

    To confirm there is an outage, visit the Device Overview page or contact Chat in the My Verizon website or app. If there is an outage impacting you that Verizon is aware of, an alert message will be displayed. During a network outage we recommend you connect to Wi-Fi for a data connection, and activate Wi-Fi Calling for voice calls.

    If you’re unable to access My Verizon you can Contact Us.

  4. Do I need to manually reconnect my device to the network after a network outage?

    No, once service is restored to the network your device will begin receiving a signal again. If you’re still experiencing issues after service has been restored, try restarting your device to establish a new connection to the network.

  5. Will I get a bill credit for not having service during a network outage?

    No, we do not offer credits for network outages. As America's most awarded network, keeping you connected is our highest priority. Network disruptions are unexpected and we're always committed to restoring service as quickly as possible.