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Samsung Galaxy Chromebook Go - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Chromebook Go.
Activate and setup

Learn how to activate and set up your Chromebook Go.


Troubleshoot Chromebook Go

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Activation, Setup & User Guides

Samsung Galaxy Chromebook Go - Activate / Set Up Device

Here's how to quickly set up your Galaxy Chromebook Go.

Samsung Galaxy Chromebook Go - Add a User Account

Here's how to add a user profile so multiple people can use your Galaxy Chromebook Go.

Samsung Galaxy Chromebook Go - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your Galaxy Chromebook Go.

Samsung Galaxy Chromebook Go - Remove a User Account

Here's how to delete a user account on your Galaxy Chromebook Go.

Samsung Galaxy Chromebook Go User Guide (PDF)

This User Guide can help you get the most out of your Samsung Galaxy Chromebook Go. Learn about set up, advanced feature use and navigation.

Back Up & Transfer Content

Samsung Galaxy Chromebook Go - Move Files from Internal Storage to External Storage

Here's how to move files from internal storage on your Galaxy Chromebook Go to an SD / memory card or USB flash drive.

Basics

Samsung Galaxy Chromebook Go - Sign In / Out

Here's how to sign in / out of additional user accounts set up on your Galaxy Chromebook Go.

Battery & Power

Samsung Galaxy Chromebook Go - Extend Battery Life

Here's how to maximize the battery life for your Galaxy Chromebook Go.

Samsung Galaxy Chromebook Go - View Battery Info

Here's how to check the battery specs (e.g., Use Time, Standby Time, etc.) for your Galaxy Chromebook Go.

Bluetooth

Samsung Galaxy Chromebook Go - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy Chromebook Go on or off and make it visible to other devices for pairing.

Camera, Photos & Videos

Samsung Galaxy Chromebook Go - Save Pictures from Browser

Here's how to save images viewed from websites on your Galaxy Chromebook Go.

Contacts

Samsung Galaxy Chromebook Go - Add a Contact

Here's how to add a contact to your Galaxy Chromebook Go.

Samsung Galaxy Chromebook Go - Delete a Contact

Here's how to remove a contact from your Galaxy Chromebook Go.

Samsung Galaxy Chromebook Go - Edit a Contact

Here's how to edit a contact on your Galaxy Chromebook Go.

Data

Samsung Galaxy Chromebook Go - Turn Data On / Off

Here's how to turn mobile data for your Galaxy Chromebook Go on or off.

Date & Time

Samsung Galaxy Chromebook Go - Set Date and Time

If your Galaxy Chromebook Go shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Samsung Galaxy Chromebook Go - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Galaxy Chromebook Go.

Samsung Galaxy Chromebook Go - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy Chromebook Go.

Device Settings

Samsung Galaxy Chromebook Go - Adjust Brightness / Display Settings

Here's how to adjust display settings such as orientation and night light on your Galaxy Chromebook Go.

Email/Gmail

Samsung Galaxy Chromebook Go - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your Galaxy Chromebook Go.

Home Screen

Samsung Galaxy Chromebook Go - Pin to Shelf

Here's how to pin apps to the shelf for easy access on your Galaxy Chromebook Go.

Internet & Web Browser

Samsung Galaxy Chromebook Go - Allow / Block Browser Cookies

Here’s how to check whether the browser is set to allow cookies if you can't view website images or web pages on your Galaxy Chromebook Go.

Samsung Galaxy Chromebook Go - Change the Browser Home Page

Here's how to change the Home page in Chrome on your Galaxy Chromebook Go.

Samsung Galaxy Chromebook Go - Clear Temporary Internet Files

Here's how to clear temporary internet files when you're getting a 'page cannot be displayed' error or can't browse the internet on your Galaxy Chromebook Go.

Samsung Galaxy Chromebook Go - Open / Manage Browser Bookmarks

Here's how to open, add, modify and remove Chrome browser bookmarks on your Galaxy Chromebook Go.

Samsung Galaxy Chromebook Go - Open Web Browser

Here's how to open the Chrome web browser from your Galaxy Chromebook Go.

Language

Samsung Galaxy Chromebook Go - Language Selection

Here's how to change the language used on your Galaxy Chromebook Go.

Lock, Unlock, Password & Security

Samsung Galaxy Chromebook Go - Device Lock

Here's how to lock / unlock your Galaxy Chromebook Go.

Memory/Storage

Samsung Galaxy Chromebook Go - Check Device Storage

Here's how to check available space if your Galaxy Chromebook Go runs slowly, crashes, apps freeze or you can't save media.

Samsung Galaxy Chromebook Go - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Galaxy Chromebook Go.

Samsung Galaxy Chromebook Go - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Galaxy Chromebook Go.

Operating System & Software

Determine Software Version - Windows

Here's how to determine what version of Windows your computer is running.

Samsung Galaxy Chromebook Go - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy Chromebook Go if the screen freezes or app, audio or sync issues occur.

Samsung Galaxy Chromebook Go - Install Device Software Updates

Here's how to check for and install software updates on your Galaxy Chromebook Go.

Samsung Galaxy Chromebook Go - View Software Version

Here's how to view the software version your Galaxy Chromebook Go is running.

SIM Card

Samsung Galaxy Chromebook Go - Enable / Disable / Modify SIM PIN

Here's how to change, enable or disable the SIM card lock code on your Galaxy Chromebook Go.

Samsung Galaxy Chromebook Go - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy Chromebook Go.

Samsung Galaxy Chromebook Go - Unblock SIM PIN

Here's how to unblock the SIM PIN for your Galaxy Chromebook Go.

Samsung Galaxy Chromebook Go - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy Chromebook Go.

Sounds, Volume & Audio

Samsung Galaxy Chromebook Go - Volume Controls

Here's how to adjust the volume if your Galaxy Chromebook Go doesn't play sounds.

Status Indicators/Lights

Samsung Galaxy Chromebook Go - View Signal Strength

Here's how to view signal strength on your Galaxy Chromebook Go.

Tips, Tricks & Shortcuts

Samsung Galaxy Chromebook Go - Capture a Screenshot

Here's how to capture a screenshot on your Galaxy Chromebook Go.

Samsung Galaxy Chromebook Go - Set Up Printing

Here's how to set up and add a printer to your Galaxy Chromebook Go.

Wallpapers/Theme

Samsung Galaxy Chromebook Go - Set Wallpaper

Here's how to set wallpaper for the screen on your Galaxy Chromebook Go.

Wi-Fi & Network

Samsung Galaxy Chromebook Go - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy Chromebook Go.

Samsung Galaxy Chromebook Go - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Galaxy Chromebook Go.

Samsung Galaxy Chromebook Go - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy Chromebook Go.

Samsung Galaxy Chromebook Go - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy Chromebook Go on or off.