Use your voice as your password with Voice ID FAQs

Voice ID used your voice to create a biometric voice print to verify your identity when you call Verizon, but only with your permission. Voice ID provided secure access to your account when you call in.

We offered 2 types of Voice ID:

• Passphrase - This option gives you the ability to say “at Verizon, my voice is my password” during authentication when you call in.
• Background - This option will recognize your voice for authentication while you are speaking to a Customer Service representative on the phone.

When you enrolled in Voice ID, we used a recording of your voice to create a unique digital template or voiceprint.  When you call us, Voice ID compares your voice to the voiceprint stored on your account. Verizon encrypts your identity and Voice ID voiceprint before storing them. You can un-enroll in Voice ID at any time.

When Verizon retires Verizon Voice ID, starting on 5/28/26, all recorded voice prints will be securely deleted from our authentication systems.

Verizon will retire Verizon Voice ID starting on 5/28/26.

You were eligible if you had an active Verizon Fios account, or if you're the Account Owner* or Account Manager* of a Verizon mobile account.

The requirements:

• English must be the preferred language on the account.
• The account can't have a mandatory PIN.

Business and government accounts are not eligible for Voice ID. Additional exclusions may apply.

*Learn more about account roles.

Verizon will retire Verizon Voice ID starting on 5/28/26. All recorded voice prints will be securely deleted from our authentication systems. We’ll continue to protect your information using other secure verification methods whenever you contact us.

If you've saved a Voice ID with your account, Verizon uses it to help verify your identity when you call us.

We may also use a Voice ID for other uses described in our privacy policy.

Yes, Voice ID is secure as it's used as part of Verizon’s multi-factor authentication system. Voice ID analyzes over 140 factors of your voiceprint before securing your account.

When you enroll in Voice ID, your identity and voiceprint are encrypted before we store them.

Verizon will retire Verizon Voice ID starting on 5/28/26. All recorded voice prints will be securely deleted from our authentication systems. We'll continue to protect your information using other secure verification methods whenever you contact us.

If you've previously used Voice ID protection for your account, you've been removed from the program, all recorded voice prints will be securely deleted from our authentication systems, and we will ask you to use other secure verification methods whenever you contact us in the future.

Voice ID was an optional feature in our multi-factor authentication system. Verizon only enrolled you with your permission.