In large-scale construction, connecting and coordinating with suppliers and customers is critical to success. The Unistress Corporation, an East Coast company specializing in design, production and construction of large-scale precast and prestressed concrete structures, was beginning to understand just how important a reliable phone system could be in enabling those connections and staying ready.
Unistress structural products are a part of bridges, buildings, manufacturing plants, stadiums and more throughout the Northeast, but the company’s aging phone system made it a challenge to coordinate sales and delivery of all these products. Unistress needed a modern phone system that could help it collaborate internally and externally to deliver a superior customer experience. With One Talk℠ from Verizon, it not only got a high-quality phone system, it also got features to boost team productivity whether employees were at their desks or on the road.
Dated phones damaged productivity
When Unistress first purchased it, the company’s legacy phone system was a state-of-the-art Voice over IP (VoIP) solution. As the years passed, though, it became outdated and contributed to issues such as frequent dropped calls. According to IT Manager David Serafini, “We’d be on a call and the other party would be quiet for a second and you would ask, ‘Are you still there?’ because you would be expecting the call to drop all the time. For two years, we experienced dropped calls twice a day for nearly everyone in the company.”
If that wasn’t bad enough, the IT team also struggled to manage the legacy phone system’s directory. The directory had grown more complex and disorganized over time, to more than 125 lines. It was difficult to sort out extensions, create new lines and remove old lines when employees changed departments or joined the company. This made it hard for customers and employees to reach the right people. Clearly, it was time for a better phone system.