JBL Link Portable Smart Speaker

Answer from Customer Support12 days

Yes, our JBL Link Portable speaker can be used outdoors as it has up to 8 hours of playing time. Playtime will depend on the type of audio played and the volume of the music.

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Answer from Customer Support19 days

Thanks for bringing this to our attention. We'd like to work with you directly to address the charging issues you're experiencing with your JBL Link Portable. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.

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Answer from Customer Support23 days

Our JBL Link Portable has up to 8 hours of playtime when charged for 3.5 hours on the charging dock. You can use the speaker whether or not it is docked in the charging cradle.

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Answer from Customer Support1 month

The notification chime sounds of JBL Link Portable cannot be lowered or disabled as it is already programmed in the speaker to help the user know that the device is powered on or connected to a device.

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Answer from Customer Support1 month

Our JBL Link Portable can connect with multiple speakers of the same model within the same Wi-Fi connection using the speaker group feature in the Google Home App.

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Answer from Customer Support2 months

Thank you for bringing this to our attention. We're here to help. you may try to perform a factory reset and set up via Google Home again to see whether that resolves the issue. You just need to hold the mute button for at least 10 seconds to perform the reset, delete the Bluetooth pairing from your phone, then try to set up and re-pair again If the issue still persists, please contact our customer support service via our official website or toll-free hotline.

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Answer from Customer Support3 months

The JBL Link range of speakers has been designed to be integrated with Google Home and Assistant at all levels, and this is one of the main selling points we have put accross for the range of products. As such, there is no way to full disable Google Assistant integration.

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Answer from Customer Support4 months

Yes. Our JBL Link Portable can be used while it is docked on the charging cradle. Please note that the unit will go into standby then turn off after 10-15 minutes of inactivity.

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Answer from Customer Support7 months

Our JBL Link Portable is designed as a voice-activated speaker, and it's not possible to disable the Google Assistant feature. The speaker needs to be connected to a WiFi network before the Bluetooth starts working. We're always looking for ways to improve our current products and future product line. Your feedback is much appreciated. If you need more help, please reach out to our JBL Customer Support team.

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Answer from Customer Support7 months

Our JBL Link Portable is designed as a voice-activated speaker, and it's not possible to disable the Google Assistant feature. The speaker needs to be connected to a WiFi network before the Bluetooth starts working. We're always looking for ways to improve our current products and future product line. Your feedback is much appreciate. If you need more help, please reach out to our JBL Customer Support team.

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Answer from Customer Support7 months

When the refurbished device is purchased on our website, it is covered by our 1-year Harman warranty.

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