JBL Vibe 100TWS Wireless Headphones

Thanks for your inquiry. If you are having trouble pairing your earbuds, please make sure you are connecting to the headphone's product name that excludes 'LE' (Ex. JBLVibe100TWS). The 'LE' connection is only intended for the voice assistant feature compatible with your headphones. If the voice assistant feature has not yet been configured, the 'LE' connection appears as an available connection but cannot be used for Bluetooth audio.

Thanks for your inquiry. If you are having trouble pairing your earbuds, please make sure you are connecting to the headphone's product name that excludes 'LE' (Ex. JBLVibe 200TWS). The 'LE' connection is only intended for the voice assistant feature compatible with your headphones. If the voice assistant feature has not yet been configured, the 'LE' connection appears as an available connection but cannot be used for Bluetooth audio.

We're here to help with your JBL Vibe 100TWS. Please try connecting the earbuds with a different device to isolate the issue. You may also try to perform a factory reset by tapping the touch control in the Left or Right buds twice then hold it for 5 secs. Resetting the earbuds will need you to forget the name of the unit on your source device. If you need more help, please contact our customer support service via our official website or toll-free hotline.

Refurbished products in our "Outlet" menu are products that have been returned to us by our dealers, retailers, or customers within the 30-day return period. These products have been thoroughly checked and tested to meet the high standards that are set by HARMAN. A refurbished product contains the same features and functionalities as a new model. You may see some minor cosmetic imperfections, and perhaps the product has been repackaged in non-branded packaging, but you can be assured that these products will perform perfectly.

Our JBL Vibe 100TWS has a Mono mode feature which lets you use either one of your earbuds while the other one is in the charging case.

We're here to help with your JBL Vibe 100 TWS part inquiry. We have forwarded your concern to our Customer Support Service and they have sent you an email from Harman Customer Support.

The Vibe 100TWS headphones are designed to be sweat proof, but not guaranteed to be waterproof. -John

Our JBL Vibe 100 TWS does not have a noise-canceling feature. For earbuds with the noise canceling feature, we recommend these instead: JBL Reflect Mini NC, JBL Live Pro+ TWS, and JBL Live Free NC+ TWS.

The serial number of your JBL Vibe 100TWS can be found in the unit itself or on the box that came with your unit along with the SKU. It is normally written on a white sticker label in this format "AA0000-AA00000. If you're still having trouble, please contact our customer support service via our official website or toll-free hotline.

Thanks for reaching out. We have a part number available for the individual earbud of our JBL Vibe 100TWS. For replacement parts orders, you may contact our Customer Support for further assistance via (877) 871-6755 and provide us the following part number below: EARBUD L BLK V100TWS Part number: 3750500026 EARBUD R BLK V100TWS Part number: 3750500027 Our Customer Support hotline is open Monday - Friday from 9:00 am - 11:00 pm (EST) and Saturday - Sunday from 9:00 am - 5:00 pm (EST).

The charging case of our JBL Vibe 100TWS can only be charged using the included Type-C USB cable. It doesn't support wireless charging.