Sony WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones
3.7 out of 5 rating
204 Reviews
Color
Silver with Nano-texture glass
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Immerse yourself in your favorite tunes with the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones. These Bluetooth® earphones have an Integrated Processor V1 for exceptional sound quality. Industry-leading noise-cancelling allows for clear call quality, even in noisy environments. Speak to chat technology pauses your music to capture ambient sounds when you start speaking. Up to 8 hours of battery helps get you through your daily calls.¹ And, with an IPX4 water-resistant rating, they can survive even your toughest workout.²
¹Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
²IPX4: Withstands splashing water. Do not submerge.
All specs¹Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
²IPX4: Withstands splashing water. Do not submerge.
CA residents: see the California Proposition 65 WARNING
Reviews
3.7
3.7 out of 5 rating
204 reviews
61% of reviewers recommend this product.
Battery fluctuation in rt ear bud
2 out of 5 rating
JO003 . 4 days ago
Have flown and used these earbuds for several years. Starting getting red light on the charger case indicating over heating. Now I am losing battery life on the right ear within mins. Cant do firmware updates because one ear bud will die and stop the download. Use to sing praises for these ear buds but now a different story.
sony.com Originally posted on sony.com
Bulky & short-lived fame
2 out of 5 rating
SamSonAir . 15 days ago
This is the 1st earphones from Sony but it lived a short life.
It was very bulky and its ear tips are not soft to fit comfortably, which gave me discomfort wearing them for long time.
The battery life was 1 hour longer than Airpods 2 or Galaxy buds 2, which was one of the reasons I chose this one.
I bought this Dec. 2022 and used from time to time but I chose either Airpods or Galaxy buds due to the fact WF-1000XM4 was too bulky in my ears.
Anyway, its left earbuds started losing its charge faster, lasting only for 2 or less hours.
And that was it!
No matter what I tried, the battery was not recovered its full capacity.
So, I'm dumping this junk for good, only to regret I should have read the reviews of this non-sense bulky designed earbuds.
What a waste of money.
I had several Sony products in the past including Rear projection HD TV, which lasted only 5 years.
I don't even bother to look for warranty availability. I am done with Sony!
Sony North America Customer Support - 14 days ago
Hi SamSonAir, we're sorry to hear that you have an issue with the battery life and earbud tips on your Sony WF1000XM4. For battery issue, please follow these links to isolate the issue: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html?search=battery%20 https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241094.html Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. Please follow this link for more details: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=wearing If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earlsony.com Originally posted on sony.com
Features
- Industry-leading noise-cancelling
- Exceptional sound quality
- Crystal-clear call quality
- Speak-to-chat technology
- Up to 8 hours of battery life¹
- IPX4 water resistant²
- Stable Bluetooth connection
SKU#
SKU#
WF1000XM4S
What's in the box
- Sony WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones
Sony WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones Reviews
3.7
3.7 out of 5 rating
204 reviews
61% of reviewers recommend this product.
Battery fluctuation in rt ear bud
2 out of 5 rating
JO003 . 4 days ago
Have flown and used these earbuds for several years. Starting getting red light on the charger case indicating over heating. Now I am losing battery life on the right ear within mins. Cant do firmware updates because one ear bud will die and stop the download. Use to sing praises for these ear buds but now a different story.
sony.com Originally posted on sony.com
Bulky & short-lived fame
2 out of 5 rating
SamSonAir . 15 days ago
This is the 1st earphones from Sony but it lived a short life.
It was very bulky and its ear tips are not soft to fit comfortably, which gave me discomfort wearing them for long time.
The battery life was 1 hour longer than Airpods 2 or Galaxy buds 2, which was one of the reasons I chose this one.
I bought this Dec. 2022 and used from time to time but I chose either Airpods or Galaxy buds due to the fact WF-1000XM4 was too bulky in my ears.
Anyway, its left earbuds started losing its charge faster, lasting only for 2 or less hours.
And that was it!
No matter what I tried, the battery was not recovered its full capacity.
So, I'm dumping this junk for good, only to regret I should have read the reviews of this non-sense bulky designed earbuds.
What a waste of money.
I had several Sony products in the past including Rear projection HD TV, which lasted only 5 years.
I don't even bother to look for warranty availability. I am done with Sony!
Sony North America Customer Support - 14 days ago
Hi SamSonAir, we're sorry to hear that you have an issue with the battery life and earbud tips on your Sony WF1000XM4. For battery issue, please follow these links to isolate the issue: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html?search=battery%20 https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241094.html Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. Please follow this link for more details: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=wearing If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earlsony.com Originally posted on sony.com
Poor battery
2 out of 5 rating
MDJZ . 1 month ago
Its not even a year and battery in one of the buds (right) last 15-20 min. also the design of this buds is not recommended for runners, they fell.
Sony North America Customer Support - 1 month ago
Hi MDJZ, Thank you for reaching out to us with your concern. We're so sorry to hear that you are having some battery draining issues with your WF-1000XM4 earbud headphones and they did not fit you well causing them to fall out. This is definitely not the customer experience we want you to have. Your feedback is extremely important to us and is very much appreciated. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. If the available operating time (on either or both Left/Right headsets) is short or the battery power does not last long, you may check the troubleshooting steps from the link below to isolate and fix the issue. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577 The WF-1000XM4 earbud headphones may fall out or feel uncomfortable during use if they are not worn properly or the earbud tips doesn't match the size of your ear canals. Check that you are wearing the headset properly in your ears. We have a recommended way of wearing these earbud headphones to reduce discomfort. Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839 If the steps in the article above do not remedy the issue and you feel you need more personal assistance from Sony, you can reach Sony support a few ways like phone, callback, chat and text through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US or you can email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: We value you being a Sony customer. Thank you for letting us help assist you. Sincerely, Jesssony.com Originally posted on sony.com
Horrible battery issue that Sony knows about
1 out of 5 rating
NChicago . 2 months ago
Do a search online and you will see that this model has a horrible batter life problem. I can go from 90% battery to shut down in 15 minutes. Sony knows of this issue but didn't do anything about it because the issue would arise after the warranty expired.
Sony North America Customer Support - 2 months ago
Hi NChicago, we're sorry to hear that you have an issue with the battery of your Sony unit. This is not usually the case for our wf1000xm4. Please follow this link to isolate the issue: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html?search=battery%20 You can also find these links helpful: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241094.html If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earlsony.com Originally posted on sony.com
battery unusable after 1.5 years
2 out of 5 rating
dizzytommyo . 2 months ago
worked fine until 2 weeks ago. Now left bud lasts 20 minutes even when fully charged. Right bud lasts 1 hour.
Sony North America Customer Support - 2 months ago
Hi dizzytommyo, We're sorry to hear the trouble that you are experiencing with the built-in battery of your WF1000XM4. Please allow us to help and troubleshoot the problem. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. Normal battery life is 3.5 hrs. - 12 hrs. depending on settings. For troubleshooting steps, please refer to this article link: https://www.sony.com/electronics/support/articles/00284577 If the steps do not remedy the issue, please contact our Product Support team for further assistance. You may contact us by sending an email to socialsupport@am.sony.com with the following: Name: Sony.com Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Krissony.com Originally posted on sony.com
Great and now terrible
3 out of 5 rating
Gobnuke0 . 4 months ago
Worked wonderfully for 11 months and then this past month, they aren't lasting 45 mins before dying. Best Microphone, people could understand me in my loud delivery truck.
Sony North America Customer Support - 4 months ago
Hi Gobnuke0, Thank you for reaching out to us. While we glad you like your WF1000XM4 earbuds, we're sorry to hear the issue that you are currently experiencing with the unit. Let's work together and troubleshoot the problem. If the built-in battery does not last long, please try some solutions below: Ensure that the earbuds are charged sufficiently. Check that you are using the supplied USB Type-C cable. Check that you are using a commercially available USB AC adaptor capable of supplying an output current of 1.5 A or more. Check that the headset and the computer are directly connected, not via a USB hub. Reset or initialize the headset to restore factory settings. For more details: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html May we contact you to help? If so, please email the below information to socialsupport@am.sony.com: Name: Sony.com Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Krissony.com Originally posted on sony.com
Flawed but great potential
2 out of 5 rating
Speakerfan . 5 months ago
The sound of the 1000XM4 is wonderful but the charge lasts no more than 20-30 minutes.
Sony North America Customer Support - 4 months ago
Hi Speakerfan, Thank you for reaching out to us with your concern. While we're happy that you like the incredible audio, we're so sorry to hear that you are having some battery draining issues with your WF-1000XM4 earbud headphones. This is definitely not the customer experience we want you to have. Your feedback is extremely important to us and is very much appreciated. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. If the available operating time (on either or both Left/Right headsets) is short or the battery power does not last long, you may check the troubleshooting steps from the link below to isolate and fix the issue. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577 If the steps in the article above do not remedy the issue, please contact our Product Support Team through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US or you can email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: We value you being a Sony customer. Thank you for letting us help assist you. Sincerely, Jesssony.com Originally posted on sony.com
not good product
1 out of 5 rating
hungcuado . 5 months ago
I bough it year ago and rarely used , now the left earbud last only 1 hour after fully charged
Sony North America Customer Support - 5 months ago
Hi hungcuado, We are sorry to hear that you are having a battery issue with the left earbud of your WF-1000XM4 in-ear headphones. This is definitely not the customer we want you to have. To further isolate and hopefully resolve this issue, we recommend visiting this link: https://www.sony.com/electronics/support/articles/00284577. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details: Name: Sony website Username: Model Number: Issue: Telephone Number: Sincerely, Vincentsony.com Originally posted on sony.com
Great sound. Terrible battery life.
2 out of 5 rating
jman2153 . 6 months ago
These were fantastic for the first six months. After that, the battery life began to diminish quickly. By the end of year 1 the battery life didn’t last more than a couple of hours. Wouldn’t hold charge long enough for a typical domestic flight. QUALITY DOES NOT MATCH THE PRICE
Sony North America Customer Support - 6 months ago
Hi jman2153, While we are glad to hear that you are happy with the WH-1000XM4, we are sorry to hear about what happened to the battery life of your WH-1000XM4 headphones. We'd love to troubleshoot the issue and ensure that you get the best listening experience out of your WH-1000XM4 headphones. In the meantime, please check out our help guide link to isolate the issue and initial troubleshooting steps: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html May we contact you to help? If so, please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Carlsony.com Originally posted on sony.com
Experiencing Audio Bliss with the WF-1000XM4 Wirel
5 out of 5 rating
jainil . 6 months ago
Yes, I'd recommend this product.
In the crowded world of wireless audio, the Sony WF-1000XM4 Wireless Noise-Canceling Headphones stand out as a beacon of superior sound quality, comfort, and cutting-edge technology. From the moment I unboxed these sleek earbuds, it was clear that Sony had not only focused on refining the aesthetics but also on redefining what we expect from true wireless audio performance.
The first thing you'll notice is the comfort; the WF-1000XM4 earbuds are designed to fit snugly in your ear, providing a secure fit that's perfect for long listening sessions. Whether you're working out, commuting, or just relaxing at home, these earbuds stay comfortably in place, creating an immersive listening experience that's hard to interrupt.
However, what truly sets the WF-1000XM4 apart is its exceptional noise-canceling technology. Sony has once again raised the bar, delivering a level of noise cancellation that's genuinely astonishing. The hustle and bustle of the outside world fade away, leaving you in your own personal sound bubble. Whether it's the roar of an airplane engine or the hum of daily traffic, the WF-1000XM4 makes it all but disappear, allowing you to focus on your music, podcasts, or silence if you choose.
The sound quality is, in a word, outstanding. The WF-1000XM4 delivers a rich, detailed, and balanced audio experience that can rival high-end over-ear headphones. Bass is punchy but not overpowering, mids are clear and present, and highs are crisp without being piercing. This sonic balance makes them perfect for any genre of music, from classical to hip-hop, jazz to electronic. Additionally, with the Sony Headphones Connect app, you can customize the sound to your liking, ensuring that your audio experience is truly your own.
Battery life is another highlight, with the earbuds themselves offering up to 8 hours of playback with noise canceling enabled, and the sleek charging case providing an additional 16 hours. This means you're covered for the longest of flights, the most extended work sessions, or just days of casual listening without worrying about running out of power.
Furthermore, the WF-1000XM4 supports Sony's LDAC codec, which allows for high-resolution audio streaming over Bluetooth. This is a game-changer for audiophiles who demand the best possible sound quality without wires. Pairing is effortless, and the connection is stable, ensuring that your listening experience is uninterrupted and seamless.
In conclusion, the Sony WF-1000XM4 Wireless Noise-Canceling Headphones are a triumph in every aspect. They offer unmatched noise cancellation, superior sound quality, exceptional comfort, and a battery life that keeps you listening for hours on end. Whether you're an audiophile or just someone who appreciates the finer things in life, the WF-1000XM4 is sure to impress and elevate your audio experience to new heights.
Sony North America Customer Support - 6 months ago
Hi jainil, this is very nice! We appreciate your detailed review of our product! We're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earlsony.com Originally posted on sony.com
Sony WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones FAQs
Sony fm1000 . Aug 8, 2022
What actually comes in the box
Answer from Verizon Customer Support2 years
You will receive what is pictured which is the Sony WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones. -Sylvia