Sony WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones
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Select a store¹Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
²IPX4: Withstands splashing water. Do not submerge.
Reviews
3.7
204 reviews
61% of reviewers recommend this product.
Battery fluctuation in rt ear bud
JO003 . 4 days ago
sony.com Originally posted on sony.com
Bulky & short-lived fame
SamSonAir . 15 days ago
Sony North America Customer Support - 14 days ago
Hi SamSonAir, we're sorry to hear that you have an issue with the battery life and earbud tips on your Sony WF1000XM4. For battery issue, please follow these links to isolate the issue: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html?search=battery%20 https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241094.html Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. Please follow this link for more details: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=wearing If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earlsony.com Originally posted on sony.com
Features
- Industry-leading noise-cancelling
- Exceptional sound quality
- Crystal-clear call quality
- Speak-to-chat technology
- Up to 8 hours of battery life¹
- IPX4 water resistant²
- Stable Bluetooth connection
SKU#
SKU#
WF1000XM4S
What's in the box
- Sony WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones
Sony WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones Reviews
3.7
204 reviews
61% of reviewers recommend this product.
Battery fluctuation in rt ear bud
JO003 . 4 days ago
sony.com Originally posted on sony.com
Bulky & short-lived fame
SamSonAir . 15 days ago
Sony North America Customer Support - 14 days ago
Hi SamSonAir, we're sorry to hear that you have an issue with the battery life and earbud tips on your Sony WF1000XM4. For battery issue, please follow these links to isolate the issue: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html?search=battery%20 https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241094.html Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. Please follow this link for more details: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=wearing If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earlsony.com Originally posted on sony.com
Poor battery
MDJZ . 1 month ago
Sony North America Customer Support - 1 month ago
Hi MDJZ, Thank you for reaching out to us with your concern. We're so sorry to hear that you are having some battery draining issues with your WF-1000XM4 earbud headphones and they did not fit you well causing them to fall out. This is definitely not the customer experience we want you to have. Your feedback is extremely important to us and is very much appreciated. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. If the available operating time (on either or both Left/Right headsets) is short or the battery power does not last long, you may check the troubleshooting steps from the link below to isolate and fix the issue. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577 The WF-1000XM4 earbud headphones may fall out or feel uncomfortable during use if they are not worn properly or the earbud tips doesn't match the size of your ear canals. Check that you are wearing the headset properly in your ears. We have a recommended way of wearing these earbud headphones to reduce discomfort. Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839 If the steps in the article above do not remedy the issue and you feel you need more personal assistance from Sony, you can reach Sony support a few ways like phone, callback, chat and text through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US or you can email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: We value you being a Sony customer. Thank you for letting us help assist you. Sincerely, Jesssony.com Originally posted on sony.com
Horrible battery issue that Sony knows about
NChicago . 2 months ago
Sony North America Customer Support - 2 months ago
Hi NChicago, we're sorry to hear that you have an issue with the battery of your Sony unit. This is not usually the case for our wf1000xm4. Please follow this link to isolate the issue: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html?search=battery%20 You can also find these links helpful: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241094.html If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earlsony.com Originally posted on sony.com
battery unusable after 1.5 years
dizzytommyo . 2 months ago
Sony North America Customer Support - 2 months ago
Hi dizzytommyo, We're sorry to hear the trouble that you are experiencing with the built-in battery of your WF1000XM4. Please allow us to help and troubleshoot the problem. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. Normal battery life is 3.5 hrs. - 12 hrs. depending on settings. For troubleshooting steps, please refer to this article link: https://www.sony.com/electronics/support/articles/00284577 If the steps do not remedy the issue, please contact our Product Support team for further assistance. You may contact us by sending an email to socialsupport@am.sony.com with the following: Name: Sony.com Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Krissony.com Originally posted on sony.com
Great and now terrible
Gobnuke0 . 4 months ago
Sony North America Customer Support - 4 months ago
Hi Gobnuke0, Thank you for reaching out to us. While we glad you like your WF1000XM4 earbuds, we're sorry to hear the issue that you are currently experiencing with the unit. Let's work together and troubleshoot the problem. If the built-in battery does not last long, please try some solutions below: Ensure that the earbuds are charged sufficiently. Check that you are using the supplied USB Type-C cable. Check that you are using a commercially available USB AC adaptor capable of supplying an output current of 1.5 A or more. Check that the headset and the computer are directly connected, not via a USB hub. Reset or initialize the headset to restore factory settings. For more details: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html May we contact you to help? If so, please email the below information to socialsupport@am.sony.com: Name: Sony.com Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Krissony.com Originally posted on sony.com
Flawed but great potential
Speakerfan . 5 months ago
Sony North America Customer Support - 4 months ago
Hi Speakerfan, Thank you for reaching out to us with your concern. While we're happy that you like the incredible audio, we're so sorry to hear that you are having some battery draining issues with your WF-1000XM4 earbud headphones. This is definitely not the customer experience we want you to have. Your feedback is extremely important to us and is very much appreciated. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. If the available operating time (on either or both Left/Right headsets) is short or the battery power does not last long, you may check the troubleshooting steps from the link below to isolate and fix the issue. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577 If the steps in the article above do not remedy the issue, please contact our Product Support Team through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US or you can email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: We value you being a Sony customer. Thank you for letting us help assist you. Sincerely, Jesssony.com Originally posted on sony.com
not good product
hungcuado . 5 months ago
Sony North America Customer Support - 5 months ago
Hi hungcuado, We are sorry to hear that you are having a battery issue with the left earbud of your WF-1000XM4 in-ear headphones. This is definitely not the customer we want you to have. To further isolate and hopefully resolve this issue, we recommend visiting this link: https://www.sony.com/electronics/support/articles/00284577. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details: Name: Sony website Username: Model Number: Issue: Telephone Number: Sincerely, Vincentsony.com Originally posted on sony.com
Great sound. Terrible battery life.
jman2153 . 6 months ago
Sony North America Customer Support - 6 months ago
Hi jman2153, While we are glad to hear that you are happy with the WH-1000XM4, we are sorry to hear about what happened to the battery life of your WH-1000XM4 headphones. We'd love to troubleshoot the issue and ensure that you get the best listening experience out of your WH-1000XM4 headphones. In the meantime, please check out our help guide link to isolate the issue and initial troubleshooting steps: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html May we contact you to help? If so, please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Carlsony.com Originally posted on sony.com
Experiencing Audio Bliss with the WF-1000XM4 Wirel
jainil . 6 months ago
Sony North America Customer Support - 6 months ago
Hi jainil, this is very nice! We appreciate your detailed review of our product! We're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earlsony.com Originally posted on sony.com
Sony WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones FAQs
Sony fm1000 . Aug 8, 2022
What actually comes in the box
You will receive what is pictured which is the Sony WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones. -Sylvia