We charge a one-time $35 fee per device activated or upgraded on the Verizon network. This fee applies regardless of the device type, since each device is set up individually:
- The activation fee is a one-time charge for activating a new line of service on the Verizon network. This includes when you bring your own device (BYOD).
- The upgrade fee is a one-time charge for changing to a new device on the Verizon network. This fee is refunded if you return the device within 30 days of the date of purchase.
For this charge, Verizon gives access to a range of services, tools and personalized support to help ensure your device is set up for a seamless experience on America's most awarded network:
- 30 days of personalized tech support for smartphones (60 days if purchased online). Upon activation or upgrade, the line is sent a free Verizon text with a 30 (or 60) day link for personalized support.
- Provisioning and troubleshooting of a Verizon SIM card.
- Verizon Smart Setup - Assists in setting up the device, migrating your information, backing up your phone (facilitating content and contact transfer) and helping you process any trade-in.
- 2-day shipping for online orders or ship from store.