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Cancel or change your online phone or accessory order
Did you order the wrong phone or accessory online or in the My Verizon app and want to change or cancel the order?
Once your order is submitted online, the ordered items usually can't be changed or modified. But you may be able to cancel and reorder, or make an address change if needed. Learn more below.
In store pick up orders
Same day delivery orders
Same day delivery and setup orders
*The 30-day return period starts the date the equipment or accessory was delivered or the day after the in-store purchase.