Accessory orders made online or in our app can't be changed. They also usually can't be canceled.
If you order an accessory and realize immediately that you need to cancel it, you can try calling a customer service representative or using Chat with us at the bottom of this page to see if canceling is possible.
Or, instead, you can either:
- Place another order online now and return the original order when you receive it.*
- Wait until you get the item and then exchange the item.
Note: If you paid for the original order with bill to account and want to reorder before returning the first item, keep in mind your monthly bill to account limit. You used some or all of the limit for the first order, so If the new order is over the billing limit, you need to use another payment type.
Learn more with our bill to account FAQs.