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Verizon mobile rebate deals FAQs - Phones, tablets, watches

Q: How do I redeem a rebate offer?

Link directly to your offer via your Notifications in My Verizon (website or app), then click Submit.

Q: How long do I have to redeem my rebate offer?

Most rebates must be submitted within 30 days from the date of the qualifying purchase. However, this may vary by offer, and you should check your receipt, which will include the specific deadline for your offer. Receipts can be found in the Documents and Receipts page in My Verizon (website or app).

Q: How long will it take to process my rebate?

Most rebates are processed within 8-10 weeks from the purchase date. However, processing times vary by offer. Refer to the specific Terms and Conditions applicable to your offer for more information.

Q: What form of payment will I receive after my rebate submission has been approved?

Most rebate payments will be issued in the form of a Verizon Gift Card or a Virtual Prepaid Mastercard®. The form of payment varies by rebate offer, so refer to the specific Terms and Conditions applicable to your offer for more information.

Q: Will device or account changes impact my rebate eligibility?

Some promotional offers require a customer to maintain mobile service on a specific plan or that a device payment agreement is required, as noted in the promotion Terms and Conditions for a specified time period. The rebate amount may change or the rebate may be completely disqualified if you make changes to your account or device that do not meet the promotional offer requirements. Offer Terms and Conditions can be found on your rebate submission within My Verizon. You can link to your offer via your Notifications in My Verizon (website or app), then click View Details to view promotional requirements.

Q: How can I check the status of my rebate?

You can check your status in My Verizon or at Check My Status.

Q: How will Verizon contact me about my rebate status throughout the process?

Verizon will use the email address provided in your submission to keep you updated on your rebate. You will also receive status notifications within My Verizon indicating when your rebate was submitted, processed and sent.

Q: What does it mean if my rebate status is invalid?

When the status is invalid, this means not all of the requirements to redeem the rebate have been met. You can check the status of the rebate and the invalid reason in My Verizon or at Check My Status.

Q: What is a Virtual Prepaid Mastercard?

The virtual card is a prepaid debit card, bearing the Mastercard logo. You can use it to shop easily and securely online, with any merchant that accepts Mastercard. Note: You cannot use your Prepaid Mastercard after its expiration date.

Q: What address will my Virtual Prepaid Mastercard be sent to?

Your prepaid card will be sent via a link to the email address associated with your rebate.

Verizon periodically offers rebates as part of certain promotions. Depending on the promotion, you may have to port-in from another wireless carrier or bring your own 4G/5G smartphone to use on your phone line to qualify for the rebate.

Visit our Deals and Bring Your Own Device pages for current rebate eligible promotions.

Find more topics in Additional support

Redeeming offer

Tracking status

Verizon Gift Cards

Virtual Prepaid Mastercard

Expand All

How do I redeem a rebate offer?

How long do I have to redeem my rebate offer?

How long will it take to process my rebate?

What form of payment will I receive after my rebate submission has been approved?

Will device or account changes impact my rebate eligibility?

Expand All

How can I check the status of my rebate?

How will Verizon contact me about my rebate status throughout the process?

What does it mean if my rebate status is invalid?

Expand All

What is a Verizon Gift Card?

Where can I find more information on the Verizon Gift Card?

I can't find the email with my Verizon Gift Card. Can you resend it to my email address?

Expand All

What is a Virtual Prepaid Mastercard?

What address will my Virtual Prepaid Mastercard be sent to?

Who do I contact if I want to check the balance or have questions about my Virtual Prepaid Mastercard?

Cards are issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. This card may be used everywhere Debit Mastercard is accepted. Registration, activation, acceptance, or use of this card constitutes acceptance of the terms and conditions stated in the Prepaid Card Agreement.

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Verizon mobile rebate deals FAQs - Phones, tablets, watches

How do I redeem a rebate offer?

How long do I have to redeem my rebate offer?

How long will it take to process my rebate?

What form of payment will I receive after my rebate submission has been approved?

Will device or account changes impact my rebate eligibility?

How can I check the status of my rebate?

How will Verizon contact me about my rebate status throughout the process?

What does it mean if my rebate status is invalid?

What is a Verizon Gift Card?

Where can I find more information on the Verizon Gift Card?

I can't find the email with my Verizon Gift Card. Can you resend it to my email address?

What is a Virtual Prepaid Mastercard?

What address will my Virtual Prepaid Mastercard be sent to?

Who do I contact if I want to check the balance or have questions about my Virtual Prepaid Mastercard?

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