My Verizon Alerts & Notifications FAQs

My Verizon alerts and notifications are emails or texts we send about your:

• Account changes
• Bills and payments
• Usage for data, minutes and text

Account Owners can:

• Choose alert settings for the whole account or for each account member.
• Choose when the alerts are sent.

Alerts are different if you have Verizon Smart Family™ or the Just Kids plan, which includes Smart Family Premium. Visit our Smart Family FAQs to learn more.

My Verizon alerts are free:

• Text alerts don't count against your text message limit, if you have one.
• Email alerts are free but data usage could apply if you check your email on your mobile device.

Data Usage Alerts

All account members automatically get text and/or email alerts when they get near, meet or go over the account's data allowance. You can set more alerts, such as an alert when 50% of the monthly data is used.

Keep in mind:

• We don't send usage alerts for unlimited plans.
• If you change your plan during a bill cycle, your usage alerts will be based on your partial (pro-rated) data allowance.
  • Visit our Billing FAQs for more about pro-rated charges.
• If you turn off communications about reaching or going over your account's allowance, you'll be asked to acknowledge that there could be financial risk from not getting those notifications (such as overage charges).

Account Alerts

You can set account alerts so you'll know when:

• Your bill is ready
• Your plan or features change
• Your payments, credits or other transactions happened

Alerts are different if you have Verizon Smart Family. Visit our Smart Family FAQs to learn more.

Manage alerts and notifications from the Communications & Alerts Preferences page in My Verizon.

Alerts are different if you have Verizon Smart Family or the Just Kids plan, which includes Smart Family Premium. Visit our Smart Family FAQs to learn more.

Yes, the Account Owner can add up to 3 mobile numbers and 3 email addresses to get alerts. These can be changed as needed.

To add a new email address or mobile number to get alerts, log in to your My Verizon account using the line that's tied to that email address or mobile number.

For example, if you're the account owner and want to add an email address for your child's mobile phone line so she can get email alerts, you'll have to log in to your My Verizon account on your child's mobile phone.

If you've canceled your service but are still receiving alerts, you might have an outstanding payment balance. To make your final payment, click the Chat with us button at the bottom right corner of this page to contact one of our representatives.