Documents and Receipts FAQs

The Documents and Receipts page in My Verizon is where your important documents and receipts are stored. These documents can be viewed, downloaded as PDF* files or printed from My Verizon.

Documents available in the Documents and Receipts page include:

• Notification letters regarding changes to your service
• Auto Pay enrollment confirmation letter
• Monthly bills
• Receipts for transactions made in a Verizon store
• Collections pre-disconnect letter for accounts with device payment

You can use the category and dropdown menus or the date search feature to find a specific document.

Go to the Documents and Receipts page in My Verizon.

Note: To view the Documents and Receipts page, you must be an Account Owner or Account Manager. Learn more about My Verizon account access roles.

Yes, you'll be sent an email whenever account change notification letters and receipts are added. To be sure you receive the notifications, update your email address on the Contact & Billing page in My Verizon. If you're in the My Verizon app, you'll need to then tap Manage notifications.

To view your bill:

1. Go to the Documents and Receipts page in My Verizon.
   
   Note: You must be an Account Owner or Account Manager to view Documents and Receipts.
2. Select Monthly Bills from the Categories dropdown.
3. Click the title of the document you wish to view.

When you click a document's title, it will open a PDF* file, which you can then save or print.

To learn more about paper-free billing and our other bill pay options:

• Watch our How to Pay Your Bill Online and How to Set up Auto Pay videos
• Read our Billing Statement FAQs
• Manage paper-free billing in My Verizon

To find a receipt:

1. Go to the Documents and Receipts page in My Verizon on your smartphone, tablet or computer.
   
   Note: You must be an Account Owner or Account Manager to view documents and receipts
2. Select Store Receipts from the Categories dropdown.
3. Click the title of the document you wish to view.
4. When you click the title, it will open a PDF* file that you can then save or print.

If you need a return shipping label for your device, visit the My Orders page to print a new one.

Yes, all documents stored in Documents and Receipts are secure. They can only be accessed by signing in to My Verizon.

Yes, all documents are available in PDF* format, so you can save them to your computer or mobile device, email them or print them.

All documents in Documents and Receipts are stored for 1 year except for the collections pre-disconnect letter for accounts with device payment. You can view these letters going back up to 18 months. To access your collections pre-disconnect letters older than 18 months (up to 7 years), you can contact us.

No, your full contract isn't stored online. However, you can view the contract end date for each device on your account in My Verizon.

To view your contract end date:

1. Go to the My devices page in My Verizon.
2. Select a device under the My Devices section.
3. Your Contract End Date and Data Contract End Date (if you have one) will appear in the top left corner of the page next to the picture of your device.