Smart Home Support FAQs

Smart Home Support provides personalized technical support, featuring experts on Verizon devices and consumer electronics products. If you're having an issue with any eligible household product, you can contact Smart Home Support experts for help.

Smart Home Support experts can solve most tech issues in just one call. However, if they don't have the answer right away, they'll call you back at your convenience with a solution. In addition, tech experts will make recommendations on how to optimize your devices for your lifestyle.

Smart Home Support also provides digital tools within the Verizon Tech Coach app. These include chat support and customized device tips and tricks to help you get the most out of your home Wi-Fi devices.

Open the Verizon Tech Coach app on your smartphone to:

• Start a chat – Enter a question in the Type your question field and tap Send.
• Call – Tap the Call icon (red box with a white phone inside).

Or call 800-922-0204 and say "Smart Home Support" when prompted.

There's no limit to the number of times you can contact our experts for technical support.

Expert technical support is available to you 24/7, every day of the year.

You'll get expert technical support for all your eligible products and other electronic products that connect to them.

You can get help with:

• Connecting your household Wi-Fi devices
• Setting up new Wi-Fi devices and accessories
• Using and getting the most out of your Wi-Fi devices and accessories
• Troubleshooting your household Wi-Fi devices if you run into an issue

You can file a claim by calling Asurion at 844-409-1998.

You'll receive email updates during the claims process. If you haven't received an update, please check the spam folder in your email account.

You can also track an existing claim by calling Asurion at 844-409-1998.

You can track your claim limits by calling Asurion at 844-409-1998.

If we are unable to service your eligible product and it needs to be replaced, you may get one of the following:

• A new, refurbished or remanufactured product, or a product with equal or similar features and functionality that performs to the factory specifications of the original product.
  
  Note: Technological advances may result in being provided a replacement product with a lower selling price than the original product.
• Reimbursement for the fair market value of the product.

Eligible products are covered for defects in materials and workmanship as a result of normal use of the product. This includes defects due to power surges and normal wear and tear.

Products eligible for cracked screen repair are tablets, laptops and wearables, if the damage is the result of normal usage, and if the device doesn't have a line on your Verizon mobile account.

Limitations and exclusions apply. See terms and conditions for complete details.