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Important Plan Information

Unlimited Plans

5G Ultra Wideband for mobile: 5G access requires a 5G capable device inside the 5G Ultra Wideband coverage area. 5G Ultra Wideband (UW) access included with Get More Unlimited 5G UW, Do More Unlimited 5G UW and Play More Unlimited 5G UW plans. Downloads over 5G Ultra Wideband. Depending on location, uploads over 5G Ultra Wideband or 4G LTE; uploads over 4G LTE will not count towards your 4G LTE data allowance.

5G Nationwide / 4G LTE: 5G Nationwide requires a 5G Nationwide compatible device. Most devices manufactured in 2020 require the customer to download a software update that adds 5G Nationwide access capability in the weeks and months following the 10/13/20 5G Nationwide debut. You will receive 4G LTE when 5G Nationwide isn't available. During times of congestion, your data may be temporarily slower than other traffic (only after 50 GB/mo of 5G Nationwide or 4G LTE data on Play More Unlimited 5G UW, Do More Unlimited 5G UW and Get More Unlimited 5G UW). Unlimited Mobile Hotspot available on Play More, Do More and Get More Unlimited 5G UW plans. Mobile Hotspot speeds reduced to 600 Kbps and during times of congestion may be temporarily slower than other traffic (only after 15 GB/mo 5G Nationwide/4G LTE on Play More and Do More Unlimited 5G UW plans and after 30 GB/mo on the Get More Unlimited 5G UW Plan). Using Mobile Hotspot counts toward your 50 GB monthly 5G Nationwide/4G LTE plan allocation. Domestic data roaming at 2G speeds; int’l data reduced to 2G speeds after 512 MB/day. If more than 50% of your talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited. 720p HD Video Streaming available on smartphones for Play More, Do More and Get More Unlimited 5G UW plans (must be turned on by customer in My Verizon online, the My Verizon App or by calling customer service); otherwise user will receive SD Video Streaming. SD (480p) Video Streaming on Start Unlimited.

JustKids

During times of congestion, your data may be temporarily slower than other traffic. Speeds up to 5Mbps. SD (480p) Video Streaming. One line on account must be on an Unlimited Plan and designated a Parent Line. Smart Family app must be active on Parent’s line to control the list of trusted contacts. Access to certain third-party messaging and calling applications must be controlled by Parent on child's device. JustKids and Smart Family service will end if account doesn’t have active Parent line with Unlimited data. Domestic Roaming speeds up to 2G. International dialing and roaming not included.

Metered Plans – (5GB / 10GB)

See your plan details for features and add-ons. Video streaming at 720p. Data Overage $15/GB. SafetyMode available (must be turned on) to keep you connected at 2G speeds if you use your data allowance. 5G Nationwide requires a 5G Nationwide compatible device. Most devices manufactured in 2020 require the customer to download a software update that adds 5G Nationwide access capability in the weeks and months following the 10/13/20 5G Nationwide debut.

Connected Devices

5G Ultra Wideband for connected devices: 5G Ultra Wideband access requires a 5G Ultra Wideband capable device inside the 5G Ultra Wideband coverage area. 5G Ultra Wideband access included with Unlimited Plus connected device plan (Mobile Hotspot devices, such as Jetpacks, reduced to speeds up to 3 Mbps after 50 GB of 5G Ultra Wideband data/mo). Downloads over 5G Ultra Wideband. Depending on location, uploads over 5G Ultra Wideband or 4G LTE; uploads over 4G LTE will not count towards your 4G LTE data allowance. 4K UHD streaming on capable devices inside 5G Ultra Wideband coverage area on Unlimited Plus plan.

5G Nationwide / 4G LTE only: 5G Nationwide requires a 5G Nationwide compatible device. Most devices manufactured in 2020 require the customer to download a software update that adds 5G Nationwide access capability in the weeks and months following the 10/13/20 5G Nationwide debut. You will receive 4G LTE when 5G Nationwide isn't available. During times of congestion, your data may be temporarily slower than other traffic (only after 30 GB/mo 5G Nationwide or 4G LTE data on Unlimited Plus connected device plan, and after 15 GB/mo 5G Nationwide or 4G LTE data on Unlimited connected device plan). Not available for machine-to-machine services. Mobile Hotspot/tethering reduced to speeds up to 600 Kbps (only after 30 GB/mo of 5G Nationwide or 4G LTE data on Unlimited Plus connected device plan, and after 15 GB/mo 5G Nationwide or 4G LTE data on Unlimited connected device plan). Using Mobile Hotspot counts toward your monthly 5G Nationwide/4G LTE plan allocation (30 GB/mo on Unlimited Plus plan; 15 GB/mo on Unlimited plan) for all connected devices except tablets. Domestic data roaming at 2G speeds; int’l data reduced to 2G speeds after 512 MB/day on compatible 5G Nationwide or 4G World devices. If more than 50% of your talk, text or data usage in a 60–day period is international, use of those services in countries outside of the U.S. may be removed or limited. Video typically streams at 720p on compatible devices and up to 1080p on tablets on 5G Nationwide or 4G LTE.

Moto Mod

5G Ultra Wideband for Moto Mod: One Moto Mod per eligible Motorola device, which must be active on an Unlimited Plan. Customer must be in a 5G Ultra Wideband coverage area for 5G Ultra Wideband service.

5G Home Internet

Typical download speeds around 300 Mbps and, depending on location, max speeds up to 1 Gbps; max download speeds in Sacramento up to 940 Mbps. Typical upload speeds around 50 Mbps. Depending on location, uploads over 5G Ultra Wideband or 4G LTE.

If your plan details are not listed above, log into My Verizon to review your plan details. Business customers that have a Major Account Agreement with Verizon Wireless should check their Agreement for Plan details and limitations.

5G Nationwide: Most devices manufactured in 2020 require the customer to download a software update that adds 5G Nationwide access capability in the weeks and months following the 10/13/20 5G Nationwide debut.

Coverage Map available at www.vzw.com

International Calling & Roaming

You can call some international destinations using 10-digit direct dialing, and can also make or receive calls while traveling internationally. Visit www.verizonwireless.com/international for plans and pricing.

Detailed Billing

$1.99 per month per line enrolled.

Activation/Upgrade Fees

  • Activation/Upgrade Fee: $40 ($20 for online purchases through VerizonWireless.com or the My Verizon App). No Activation or Upgrade Fee for 5G Home.
  • Business customers that have a Major Account Agreement with Verizon Wireless should check their Agreement for any applicable Activation or Upgrade Fee(s).

Minimum Contract Term

Each line requires a month-to-month or two-year contract.

Early Termination Fees

If you agree to a contract that results in a 2-year service agreement, the early termination fee is up to $175, or up to $350 if your contract term results from your purchase of an advanced device. Business customers that have a Major Account Agreement with Verizon Wireless should check their Agreement for any applicable early termination fee.

Taxes, Surcharges and Fees

The market you’re in determines taxes, surcharges and fees, such as E911 and gross receipt charges. As of July 1, 2020, they can add between 10% and 42% to your standard monthly access and other charges (excludes 5G Home). As of October 1, 2020, monthly Federal Universal Service (27.10% of the interstate and international telecom charges; varies quarterly based on FCC rate), Regulatory (21 cents per voice line, 2 cents per data only line) and Administrative ($1.95 per voice line, 6 cents per data only line) charges are Verizon Wireless charges, not taxes, and are subject to change. For more details on these charges, call 1-888-684-1888.

Unlimited Anytime Minutes

Unlimited Anytime Minutes are for direct dialed, uninterrupted live dialogue between two individuals. Broadcasts, chat and party lines, auto-dialed calls, telemarketing and similar services are prohibited.

Unlimited Messaging

Applies when sending and receiving (i) Text, Picture, and Video Messages with Verizon Wireless and non-Verizon Wireless customers in the United States; (ii) Text, Picture, and Video messages sent via email; (iii) Instant Messages; and (iv) Text, Picture, and Video Messages sent to, or received from, other countries while you are in the United States. Premium Messaging programs not included. .

Notice Regarding Transmission of Wireless Emergency Alerts (Commercial Mobile Alert Service)

Verizon Wireless has chosen to offer wireless emergency alerts within portions of its service area, as defined by the terms and conditions of its service agreement, on wireless emergency alert capable devices. There is no additional charge for these wireless emergency alerts. Wireless emergency alerts may not be available on all devices or in the entire service area, or if a subscriber is outside of the Verizon Wireless service area. For details on the availability of this service and wireless emergency alert capable devices, please ask a sales representative, or go to www.verizonwireless.com/govalerts.

DATA SERVICES

Verizon Wireless charges you for all data and content sent or received using our network (including any network overhead and/or Internet Protocol overhead associated with content sent or received) as well as resolution of Internet Protocol addresses from domain names. Sending or receiving data using a virtual private network (VPN) involves additional VPN overhead for which you will be charged. Please note that certain applications or widgets periodically send and receive data in the background, without any action by the user, and you will be billed for such data use. Applications may automatically re-initiate data sessions without your pressing or clicking the SEND, connect or Enter buttons. Data sessions automatically terminate after 24 hours. A data session is inactive when no data is being transferred. Data sessions may seem inactive while data is actively being transferred, or may seem active when the data is actually cached and data is not being transferred. If you have a Data Only plan and use voice service, domestic voice calls will be billed at $0.25/minute.

Data transfer amounts will vary based on application. If you download an audio or video file, the file may be downloaded in sections or in its entirety; data charged will apply to the portion downloaded, regardless of whether you listen to or watch all of it. You may access and monitor your own data usage during a particular billing period, including during the Return Period, by accessing My Verizon online or by contacting Customer Service.

Data Services: Permitted Uses. You can use our Data Services for accessing the Internet and for such uses as: (i) Internet browsing; (ii) email; (iii) intranet access (including accessing corporate intranets, email and individual productivity applications made available by your company); (iv) uploading, downloading and streaming of audio, video and games; and (v) Voice over Internet Protocol (VoIP).

Data Services: You may not use our Data Services for illegal purposes or purposes that infringe upon others’ intellectual property rights, or in a manner that interferes with other users' service; that violates trade and economic sanctions and prohibitions as promulgated by the departments of Commerce, Treasury or any other U.S. government agency; that interferes with the network’s ability to fairly allocate capacity among users. Examples of prohibited usage include: (i) server devices or host computer applications that are broadcast to multiple servers or recipients such that they could enable "bots" or similar routines (as set forth in more detail in (ii) below) or otherwise degrade network capacity or functionality; (ii) "auto–responders," "cancel–bots," or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or e–mail use by others; (iii) generating "spam" or unsolicited commercial or bulk e–mail (or activities that facilitate the dissemination of such e–mail); (iv) any activity that adversely affects the ability of other users or systems to use either Verizon Wireless’ services or the Internet–based resources of others, including the generation or dissemination of viruses, malware, or "denial of service" attacks; (v) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, Verizon Wireless’ or another entity’s network or systems; or (vi) running software or other devices that maintain continuous active Internet connections when a computer’s connection would otherwise be idle, or “keep alive” functions, unless they adhere to Verizon Wireless’ requirements for such usage, which may be changed from time to time.

We further reserve the right to take measures to protect our network and other users from harm, compromised capacity or degradation in performance. These measures may impact your service, and we reserve the right to deny, modify or terminate service, with or without notice, to anyone we believe is using Data Plans or Features in a manner that adversely impacts our network. We may monitor your compliance, or the compliance of other subscribers, with these terms and conditions, but we will not monitor the content of your communications except as otherwise expressly permitted or required by law. See Verizon's Privacy Policy.

Last Update October 13, 2020