Manage notification preferences in your My Verizon mobile account FAQs

Notifications are emails or texts we send about your Verizon mobile account including:

• Account changes
• Bills and payments
• Usage for data, minutes and text

Account Owners can:

• Choose notification settings for the whole account or for each account member.
• Choose when the notifications are sent.

Note: Notifications are different if you have Verizon Family. Visit our Verizon Family FAQs to learn more.

Verizon mobile account notifications are free:

• Text notifications don't count against your text message limit, if you have one.
• Email notifications are free but data usage could apply if you check your email on your mobile device.

You can get data usage notifications and notifications about your Verizon mobile billing and account.

Data usage notifications

If you have a shared data plan, all account members automatically get text and/or email notifications when they get near, meet or go over the account's data allowance.

You can set more notifications (e.g., notifications when 50% of the monthly data is used, etc.).

Keep in mind:

• We don't send usage notifications for Unlimited plans.
• If you change your plan during a bill cycle, your usage notifications will be based on your partial (prorated) data allowance. Visit our Verizon mobile bill statement FAQs for more about prorated charges.
• If you turn off communications about reaching or going over your account's allowance, you'll be asked to acknowledge that there could be financial risk from not getting those notifications (such as overage charges).

Account notifications

You can set account notifications so you'll know when:

• Your bill is ready
• Your plan or features change
• Your payments, credits or other transactions happened

Note: Notifications are different if you have Verizon Family. Visit our Verizon Family FAQs to learn more.

Visit your Communications Preferences in My Verizon to manage how we send you notifications, including the method (email, text or push notification) and language (English or Spanish).

Notifications are different if you have Verizon Family. Visit our Verizon Family FAQs to learn more.

Yes, the Account Owner can add up to 3 mobile numbers and 3 email addresses to get notifications. These can be changed as needed.

To add a new email address or mobile number to get notifications, sign in to your My Verizon mobile account using the line tied to that email address or mobile number.

For example, if you're the Account Owner and want to add an email address for your child's mobile phone line so she can get email notifications, sign in to the Communications Preferences page on her mobile phone.

If you've canceled your service but are still receiving notifications, you might have an outstanding payment balance. To make your final payment, click the Chat with us button at the bottom right corner of this page to contact one of our representatives.