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In the My Verizon app or website, you can find "Communication preferences" that control your Verizon notifications. Learn to adjust preferences to get Service and Marketing communication alerts by email, text or push notifications.
Learn how to manage how Verizon notifies you about updates to your mobile account.
Communication preferences are settings in My Verizon (app or website) that let you control notifications about your mobile account.
Communication preferences include:
A communication notification is an alert sent to your mobile device by an email, text message or push notification.*
Communication preferences notifications are free:
*A pop-up that appears on your mobile device’s or browser’s screen.
Stay informed about your Verizon mobile account with these options:
| Notifications | Descriptions |
|---|---|
| Billing | Set account notifications so you'll know when your bill is ready. |
| Payments | Set account notifications so you'll know when your payments, credits or other transactions happened. |
| Data Usage | If you have a shared data plan, all account members automatically get text and/or email notifications when they near, meet or go over the account's data allowance. Keep in mind:
|
Account Owners and Account Managers can:
Good to know: Notifications are different if you have Verizon Family. Visit our Verizon Family FAQs to learn more.
Manage your Marketing preferences to stay informed about our offers and deals:
| Notifications | Description |
| Device and equipment | Discover the latest on mobile phones, tablets, watches, routers and more. |
| Plans and pricing | Receive information on monthly plans and pricing options. |
| Entertainment | Explore entertainment like Plan perks, digital subscriptions and TV content. |
| Other products and services | Get notifications on rewards, accessories, Verizon Credit Card, Verizon insurance and more. |
Access your communication preferences in My Verizon (app or website).
Visit our how to pages for step by step instructions:
Yes. The Account Owner and Account Manager can add up to 3 mobile numbers and 3 email addresses to get notifications. These can be changed as needed.
To add a new email address or mobile number to get notifications, sign in to your My Verizon mobile account using the line tied to that email address or mobile number.
If you've canceled your service but are still receiving notifications, you might have an outstanding payment balance. To make your final payment, click the Chat with us button at the bottom right corner of this page to contact one of our Customer Service Representatives.