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Didn't get my mobile device or accessory order - FAQs

Find out what to do if your Verizon mobile device or accessory hasn't arrived. Learn the steps to take if your package went missing after the carrier delivered your order.

This page is for help with missing shipments from Verizon. For info about reporting the loss or theft of a mobile phone you were already using, visit our Lost or stolen phone FAQs.

If your order arrived but the contents were damaged, start a return and/or exchange.


General info

24/7 automated phone system: call *611 from your mobile