What are robocalls?
Robocalls are automated phone calls with prerecorded messages. These calls have increased in recent years because technology has made it cheap and easy for robocallers to make calls from anywhere in the world while hiding their identities by displaying fake Caller ID information. To learn more visit the Federal Trade Commission (FTC) or the Federal Communications Commission (FCC).
Are robocalls illegal?
All calls with prerecorded telemarketing sales messages are illegal unless you agreed to be called. Some non-marketing robocalls (such as political and charitable calls to wireline telephones) are authorized by law in most states, even if they are unwanted.
What is Verizon doing to stop illegal robocalls?
We stop many robocalls before they can get to you. We monitor our networks to detect spikes in suspicious calls, and then work with law enforcement and with other telephone companies to shut down illegal robocallers. We are also working with other telephone companies and industry standards organizations to develop new technologies to stop robocalls, and we support federal legislation to better go after the source – the scammers who make these calls.
Introducing Spam Alerts
We get lots of complaints about unwanted computerized calls, and we get it - no one likes robocalls. To help you identify them, we've added a new Spam Alerts feature to your home phone's Caller ID. Your Caller ID will show "SPAM?" before caller's name that have been identified* as a possible unsolicited call.
*A complex and always-improving algorithm is used to determine which calls match the SPAM criteria. While we're focused on identifying and alerting you to these types of calls as much as possible, you may still receive unsolicited calls from spammers/scammers as these calls will not be blocked automatically. You still choose which calls you want to answer and which ones you don't.
Coming Soon: To report numbers that you believe should be listed as spam, or incorrectly labeled as such, please visit verizon.com/SpamAlertsWhat can customers do to avoid getting unwanted calls?
Important Note: Please review carefully as each option has pros and cons. For example, some may block robocalls that you want to receive – such as school closings or public safety announcements.
What should you do if you get an illegal robocall?