Customers With Disabilities

Robocalls

Getting robocalls? Learn how Verizon is helping reduce the number of robocalls you receive and what you can do if you are receiving unwanted and illegal robocalls.

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What are robocalls?
Robocalls are automated phone calls with prerecorded messages. These calls have increased in recent years because technology has made it cheap and easy for robocallers to make calls from anywhere in the world while hiding their identities by displaying fake Caller ID information. To learn more visit the Federal Trade Commission (FTC) or the Federal Communications Commission (FCC).

Are robocalls illegal?
All calls with prerecorded telemarketing sales messages are illegal unless you agreed to be called. Some non-marketing robocalls (such as political and charitable calls to wireline telephones) are authorized by law in most states, even if they are unwanted.

What is Verizon doing to stop illegal robocalls?
We stop many robocalls before they can get to you. We monitor our networks to detect spikes in suspicious calls, and then work with law enforcement and with other telephone companies to shut down illegal robocallers. We are also working with other telephone companies and industry standards organizations to develop new technologies to stop robocalls, and we support federal legislation to better go after the source – the scammers who make these calls.

What can customers do to avoid getting unwanted calls?
There is no perfect fix, but there are a number of things you can do:

  • Go to the National Do Not Call Registry at DoNotCall.gov and register your phone number(s). It is illegal for any telemarketer to call anyone on the list – whether making a live call or using a prerecorded message. While some bad actors ignore the list, many respect it – so it is important to sign up.
  • Consider using an anti-robocall tool. Various companies offer products or services that help you control what calls ring on your phone. Verizon offers:
  • Fios Digital Voice customers can sign up for Nomorobo - a service offered by the Telephone Science Corporation that can help block robocalls and telemarketers from calling your home phone. See if Fios is available in your area.
  • Use features available with your existing phone service. Many customers use Caller ID to pick up only calls they recognize. Others find Anonymous Call Rejection and other features helpful. Use the links below to find out what options might be available to you.
    • Wireless Features
    • Wireline Features
      Note: the call blocking features associated with telephone lines are usually not best-suited to dealing with the volume of calls associated with Robocalling
  • Here's an FTC video about the options that are available.
     

Important Note: Please review carefully as each option has pros and cons. For example, some may block robocalls that you want to receive – such as school closings or public safety announcements.

What should you do if you get an illegal robocall?

  • Hang up the phone. Do NOT interact with the caller. Do NOT call back in order to be taken off the list – calling back can cause you to get more calls because the scammers know you are a real person.
  • If you do end up in a conversation with a scammer, never reveal any personal information such as passwords, social security numbers, or account numbers. If you are not sure whether a caller is a scammer or not, remember that legitimate callers don’t call asking for personal information. Hang up immediately.
  • Report the call to the FTC at DoNotCall.gov
    • Information to include: time and date of call, the number that appeared on your Caller ID screen, your telephone number, and a description of the message.
    • You normally won't see immediate action, but the FTC's complaint database is important – it helps government agencies and companies go after illegal robocallers and come up with new ways to attack the problem.
  • Some call blocking applications like Verizon Caller Name ID will allow you to report calls to improve the accuracy of the service.

 

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