Basic voicemail FAQs

Visit our Retrieve voicemail messages page for step-by-step instructions to check your voicemail.

Verizon is not liable for missed messages, or deletions of messages from your voice mailbox, even if you saved them.

No, we don't currently offer this option. You can learn more about Visual Voicemail, which lets you view your voicemail messages as texts.

Visit our Retrieve voicemail from another phone or while roaming page for step-by-step instructions.

Yes, when you call most Verizon mobile subscribers, tap the * button when you hear their message begin to play, then leave your message.

Yes. While listening to a message, tap:

After listening to a message, tap:

**Forward / Reply only works with other Verizon mobile voicemail subscribers in your own area.

To erase your voicemail messages:

• iPhone users – see Apple® iPhone® - Erase a Voicemail Message
• Other devices: Call *86 to access your voicemail and choose option 7 to delete.

No, once a voicemail has been erased, the message is permanently deleted from the voicemail network.

You can reset your voicemail password through My Verizon or by calling *611 from your mobile phone (airtime-free) to use the automated Customer Service menu.

For step-by-step instructions, visit Reset voicemail password from device.

Note: Your voice mailbox is not password protected until you create a password.

Yes, permanent copies of your voicemail messages can be made through CBW Productions, Inc. for a minimal fee. Visit CBW Productions and select the format you wish to use for your message archive.

Note: This isn't a Verizon wireless service. Before any voicemail messages can be copied, you must register with CBW Productions.

To have a copy of your message(s) made, you'll be asked to provide CBW Productions, Inc. with your mobile phone number and voicemail password so they can access your mailbox. The message(s) you wish to have copied MUST still be present in your voice mailbox. If a message has already been deleted, it can't be retrieved or copied. Your voicemail messages can't be enhanced; therefore, any copies will be exactly what you hear in your mailbox; if the message that was left for you is garbled, the copy of the message will be as well. This archival service is not available for text and multimedia messages. CBW also provides Notary services for voicemail messages that are being archived.

Refer to the CBW Productions website for more information.

CBW Productions has 3 options for recording your voice messages:

• Digital MP3 files delivered by email
• CD
• USB memory stick