Webex Contact Center is best for:
Enterprises with on-premises contact centers looking to move to a cloud-based solution
Organizations looking to provide omnichannel experiences for their customers
Organizations that want a unified Webex platform for their contact center interactions, calling and collaboration needs
Are you ready for Webex Contact Center from Verizon?
Reach out to your Verizon Business Account Manager for more
information on availability.
What is it?
Webex Contact Center is a next-generation, enterprise-grade cloud contact center solution. The customizable platform includes omnichannel contact options including chat, text, social, email or call, as well as powerful features to help improve every interaction. It easily integrates with the Webex suite of products—Webex Calling, Messaging and Meeting tools—which can all be managed through a single, unified hub.
How does it help you?
With Webex Contact Center, your customers can reach your business using their preferred channel of communication. For your agents, an AI-powered desktop provides full visibility into the customer journey and a complete customer history—including previous feedback—to help personalize customer conversations.
Webex Contact Center Features
Routing and queue management
Manage contact center resources centrally by queuing calls in the cloud network and then intelligently routing callers to the right agent and team across multiple sites.
Build customer contact flows using a simple drag-and-drop interface.
Remote Agent Support
Enable agents to answer calls and provide high-quality service even when working remotely.
Provide customers with the ability to maintain their position in the queue without having to wait for long hold times.
Improve customer experience by providing your customers with intuitive, fast and easy 24/7 self-service with voice and chat virtual agents.
Integrate with leading CRM and business applications to improve agent productivity and CX.
Support your employees to improve CX with call monitoring, call recording, coaching and barge-in features.
Reporting and dashboards
Give agents reports and dashboards with near real-time information on customer interactions and feedback to help develop proactive responses.
Provide agents with an experience-focused, extensible agent desktop that is built on a widget-based design to help improve CX.
Inspired by customers and built for business
Read the solution brief
With Webex Contact Center from Verizon you can delight your customers, inspire your team and offer personalization on every channel, nearly anywhere, anytime.
Cloud contact center technology: empowering your employees
Read the article
Cloud contact center technology offers a set of cloud-based resources that empowers staff to turn their homes into a virtual call center.
Contact center infrastructure in the cloud has never been a better option
The ability to quickly resolve customers' issues is critical to maintaining their loyalty—and the cloud can help.Read the article
Make every customer interaction a delight.
Read the infographic
Webex Contact Center digital-first tools connect customers to the right agents, transforming the customer experience.
years of partnership with Cisco
years of contact center experience
minutes of IP inbound customer traffic delivered by Verizon annually
professional service experts
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