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TechTeam for Internet

Support that works as hard as you do.

What it is

Verizon Fios customers can get 24/7 live voice and chat tech support for an unlimited number of eligible devices* with a click or call.

Set up your tech for success.

Get help setting up your apps, eligible devices, virtual private networks (VPNs) and more from the moment you join. It’s easy to get started.  TechTeam for Internet support will send instructions and then get in touch.

Hold help in your hand.

The TechTeam app lets you chat with experts in real time or get a call with a click. It provides content tailored to your business, and sends notifications with tips and tricks.

Talk to a person anytime.

From remote-in access to callbacks and new employee onboarding, get 24/7 access to tech experts who can help with a wide range of technical issues and questions about devices and operating systems.

TechTeam for Internet has you covered.

Get technical issue support for an unlimited number of eligible devices per enrolled user. The more people you enroll, the more you save.

TechTeam for Internet is available to Verizon business customers with 19 employees or less for one, three or five designated authorized users, subject to the plan purchased. Only designated authorized users are eligible to seek support through TechTeam for Internet.

1

Coverage for one authorized user
Unlimited eligible devices
No term commitment required

$15/mo

Plus taxes and fees

3

Coverage for three authorized users
Unlimited eligible devices
No term commitment required

$30/mo

Plus taxes and fees

5

Coverage for five authorized users
Unlimited eligible devices
No term commitment required

$40/mo

Plus taxes and fees

How many people need IT access?

Add TechTeam for Internet to get support with any number of eligible devices per enrolled user. The more people you enroll, the more you save.

TechTeam for Internet is available to VZ business customers with 19 employees or less for 1, 3 or 5 designated authorized users, subject to the plan purchased. Only designated authorized users are eligible to seek support through TechTeam for Internet.
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Benefits

Private network setup

Address issues with TechTeam for Internet experts for troubleshooting your VPN access and management help.

Mobile devices

TechTeam for Internet helps you connect to the business tools you need, from device setup (email, calendar, apps) to troubleshooting.

Device performance

TechTeam for Internet can scan a device to diagnose device performance, help with virus and malware remediation, and provide support for security products.

Third-party cloud software support

Need help with pivot tables? Email not refreshing? TechTeam for Internet experts can help identify and address issues with a wide array of popular business software.

Common business devices

TechTeam for Internet can help try to resolve the problem to get you back up and running, with setup, installation and ongoing support.

Employee devices

New employees mean new accounts to create, new permissions to extend, new devices to set up and more. TechTeam for Internet can walk you through every step of the process.

Features

TechTeam app

Use this primary method to contact TechTeam for Internet experts in real time.

Remote-in access

With your permission, TechTeam for Internet experts can remotely access your business device to diagnose and resolve tech issues.

24/7 live tech experts

Get assistance with a number of office issues (such as connecting your printer to the internet or help with credit card readers).

FAQs

TechTeam for Internet lets you get live tech support anytime you need it. TechTeam for Internet experts are available 24/7 for live assistance with hardware, software and office issues. Use the TechTeam app to contact experts or call 1-800-460-8839.

TechTeam for Internet covers a wide variety of hardware and software problems that are not covered by Verizon’s standard technical support. Below is an illustrative list, which is both subject to change and subject to exclusions or qualifications set forth in the terms of service.

TechTeam for Internet covers a wide variety of hardware and software problems that are not covered by Verizon’s standard technical support,* such as:

Hardware

  • Computing devices including but not limited to laptops, desktops and tabletsOffice equipment including but not limited to printers, faxes, peripherals and AV equipment
  • IoT devices including but not limited to cameras, thermostats, locks and lighting
  • Mobile devices including but not limited to tablets and smartphones
  • Network devices including but not limited to modems and wireless routers (excluding Verizon Fios routers and all other Fios- or Verizon-branded equipment)

Software

  • Productivity software including but not limited to Office 365®, G-Suite or Google Workspace™, and iWork®
  • Collaboration software including but not limited to Jive, Workplace, Slack, Atlassian, BlueJeans and Zoom
  • Operating systems including but not limited to Chrome® OS, Mac® OS, Windows® and iOS
  • Cloud storage solutions including but not limited to Dropbox®, OneDrive and Box
  • Point-of-sale solutions including but not limited to Clover and Square
  • Web services including but not limited to Wix, GoDaddy and AWS
  • Security solutions including but not limited to McAfee, Sophos and Norton
  • Other common business solutions including but not limited to Intuit

*Subject to change and to exclusions or qualifications set forth in the TechTeam for Internet Terms of Service.

How many PCs are covered under my TechTeam for Internet subscription?

There is no limit; however, only the designated authorized users on the account may call for technical assistance. The number of designated authorized users you can assign depends on the plan you purchase. To add or remove designated authorized users, call 1-800-Verizon (1-800-837-4966).

 

No, not at this time. All services are provided remotely or by phone. Users on a monthly subscription can download the mobile TechTeam app that allows for live chat with a TechTeam expert and can allow for remote PC access.

There is no limit to the number of times you can get help from our experts. However, who can call in for support is limited to designated authorized users.

TechTeam for Internet experts are available and ready to assist you on voice or chat whenever you may need help, 24 hours a day, 7 days a week, 365 days a year.

Assistance via email is not available. You can download the TechTeam app from the Apple Store® or Google Play™ store, which allows for live chat. You can always call 1-800-460-8839 for assistance as well.

You can make changes to your subscription by calling 1-800-Verizon (1-800-837-4966).

You must have Fios in order to subscribe to TechTeam for Internet. To learn more about the benefits of TechTeam for Internet, call 1-800-Verizon (1-800-837-4966).

Follow these steps to get started with TechTeam for Internet:

  1. Download the TechTeam application from the Apple Store or Google Play store.
  2. Enter the phone number associated with your Verizon account to log in.
  3. Select chat or click-to-call to reach a U.S.-based tech expert to get technology help, 24/7.

Your subscription is paid for via your Verizon monthly billing statement.

TechTeam for Internet is a month-to-month subscription with no commitment required.

There is no penalty or early termination fee should you cancel the subscription. 

*Eligible hardware and devices excludes Verizon-branded or provided router, modem or audio/video streaming device (e.g., Verizon routers/Fios TV/BDV equipment). Additional support exclusions and limitations apply. See terms for details.

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