Verizon 5G Home Internet plans FAQs

Where available, 5G Home Internet brings Verizon's wireless 5G network into your home:

• Ultra-fast internet delivered wirelessly to a Verizon Home Internet router in your home.
• No long-term contracts, no data limits or additional router charges.

Important: 5G Home Internet service may not be compatible with some live TV streaming services. You can verify compatibility with your live TV streaming service provider.

Enter your address to find out if one of our Verizon home internet services is available at your address:

• 5G Home Internet
• LTE Home Internet
• Fios Home Internet

Good to know:

• Wireless home internet service may require a direct line of sight between our cell site and your home. That’s why some addresses on the same block may have coverage while others may not.
• If your area isn't covered by one of our Home Internet services, sign up for updates. We'll let you know if we extend service to your location.

We offer 2 5G Home Internet monthly plans:

5G Home - Wireless home internet, powered by 5G Ultra Wideband. Play, stream and connect, free from annual contracts, extra fees and complicated setup.

• Plug and play Verizon Internet Gateway router.
• Up to $500 to cover switching from other providers (new customers only).
• 30-Day Money-Back Guarantee.
• 3-year price lock guarantee.^1,2
• 1080p HD video streaming.

5G Home Plus - All the benefits of 5G Home, plus:

• Whole-Home Wi-Fi which includes 1 optional extender. Learn about adding Wi-Fi extenders to improve coverage in your home.³
• 4-year price lock guarantee. ^1,2
• Ultra HD 4K video streaming.
• Learn about our monthly Mobile + Home Discount, to get up to $10/month towards an eligible perk (e.g., Netflix & Max [W/Ads], Disney Bundle, etc.).

Both plans let you add perks for entertainment, shopping and more for as low as $10/month each (plus taxes and fees). Check our 5G Home Internet page for current promotions.

¹Applies if you switch to this plan on or after 4/3/25.
²For new Verizon Home Internet (“VHI”) households who have not subscribed to a VHI service within the last 90 days. Applies only to the then-current base monthly rate exclusive of any other setup and additional equipment charges, discounts or promotion, plan perk and any other third-party services.
³Doesn't apply to Home Internet Plus plans subscribed to before 11/9/23.

The cost of Verizon 5G Home Internet depends on the plan and payment method you choose. Potential savings include:

• Up to $500 to cover the cost of switching from another Internet provider, if you're new to Verizon.
• $10/month discount for using Auto Pay and paper-free billing.^*
• Monthly $15 discount on your home internet plan with Mobile + Home Discount.
• Up to $30/month discount if you qualify for the Verizon Forward Program.

^* When you enroll in Auto Pay and paper-free billing using your bank account or Verizon Visa® Card, you qualify for a $10/mo discount. Your discount will be applied beginning with your next bill cycle after enrollment in Auto Pay and paper-free billing.

When you have a 5G Home Internet plan, you can add 1 each of our optional perks to your account (e.g., Disney+, Hulu, ESPN+ (With Ads), Netflix & Max [W/Ads], etc.). Browse our perk pages to learn more.

When you have a 5G Home Internet plan, you can add 1 each of our optional perks to your account (e.g., Disney+, Hulu, ESPN+ (With Ads), Netflix & Max [W/Ads], etc.). Visit our perk pages to learn more.

When you have Verizon for mobile phone and home internet plans, you get a $15/month discount off your home internet service and get priority care. If you have a premium home internet plan* you also get a perk credit (up to $10/month).

See how you can sign up for a Mobile + Home Discount.

*5G Home Plus, LTE Home Plus or Fios Gig plan.

Yes. The Verizon Forward Program is our discounted internet service for eligible customers. Verizon Forward provides an up to $30/month discount for each eligible household.

We guarantee that your monthly 5G Home service price won't change for either:

• 3 years with the 5G Home plan*
• 4 years with the 5G Home Plus plan*

And, since there's no annual contract, you’re in control.

When your guarantee period is over, we’ll give you advance notice of pricing changes, if any.

*For new Verizon Home Internet (“VHI”) households who have not subscribed to a VHI service within the last 90 days. Applies only to the then-current base monthly rate exclusive of any other setup and additional equipment charges, discounts or promotions, plan perk and any other third-party services.

If you're not satisfied with 5G Home Internet, you can cancel and receive a service charge refund.*

To be eligible for the refund you must:

• Disconnect within the first 30 days after setup of service.
• Return the Verizon-owned equipment within 30 days from the date of disconnection.
• Learn more with our Verizon Home Internet (Wireless) Terms of Service.

Your 30-Day Money-Back Guarantee refund will be either:

• A one-time bill credit.
• A refund to your original payment method if you don't have a mobile account or other wireless home internet plan with us.

If you see an unreturned equipment fee** on your bill, it may mean that:

• We're still processing your return. Allow 30-60 days for us to process and issue your refund.
• You didn't return our equipment.

When we get your return recorded, we refund this charge. In the meantime, you must cover this cost to avoid late fees.

*Limit of one credit on one eligible address on your account.
**If you cancel service, you must return the Verizon-owned equipment or you'll be charged an unreturned equipment fee.

If your current Internet provider charges an early termination fee, you may be eligible for an up to $500 bill credit when you switch to Verizon. To be eligible for this bill credit, you must:

• Have signed up for Verizon 5G Home Internet service after 4/29/21.
• Have been charged an early termination fee within 30 days before and 90 days after your Verizon 5G Home Internet setup.

Good to know:

• Only an early termination fee for disconnecting a home internet service either by itself or bundled with TV from another provider qualifies for a bill credit up to $500.
• Any other charges or services, including but not limited to, taxes, service fees, equipment fees, late fees, mobile services, or fees to disconnect standalone TV service from a satellite or cable provider, are not eligible.

If you're eligible for a bill credit, you must submit your request within 90 days of your Verizon 5G Home Internet setup. Here's how to get a bill credit for your previous provider's early termination fee:

1. Go to the 5G Home Internet bill credit page.
2. Upload a full copy of the final bill from your previous provider:
   • Clearly show your full name, address and ETF amount.
   • The name or address on your Verizon 5G Home account must match the name or address of the prior provider's bill.
   • The date on the submitted bill must be no earlier than 30 days prior to or 90 days after activation of 5G Home Internet.
   • The final bill must show an early termination fee. If the fee isn't displayed, contact your previous provider.

Important: You must have 5G Home Internet service with an account in good standing with Verizon for at least 90 days after receiving the early termination fee bill credit, or the credit that was applied to your account is charged back on your final Verizon bill.

To get 5G Home Internet, start by checking availability at our Verizon home internet page. If service is available at your location, follow the prompts to order.

You'll see a variety of shipping and setup options when you order.

You can check the status of your home internet order by either:

• Visit the Order Status page. Use the order number and location code from our confirmation email.
• Sign in to the My Verizon app or website to view your orders.

When you order Home Internet service, we send you a router suited to the network coverage in your area:

• 5G Home and 5G Home Plus include our state-of-the-art Verizon Internet Gateway router and Ultra Wideband receiver.*
• 5G Home Plus also offers Whole-Home Wi-Fi included. Learn how to upgrade to Whole-Home Wi-Fi Plus.
  

Most equipment is prepared to plug and play so you can set it up yourself.

• Learn how to install and set up your Verizon 5G Home Internet.
• Professional setup may be available in some areas.

*If you cancel service, you must return the Verizon-owned equipment or you'll be charged an unreturned equipment fee.

Use the My Verizon app or website to manage your Verizon plan and service.

• View, understand and pay your bill anytime
• Access support information and troubleshooting tools
• Discover new products and special offers
• Cancel your home internet service

No. Verizon Home Internet equipment and service is for use only at the qualified service address you gave us in your order. Visit our Using 5G Home Internet FAQs to learn what to do if you’re moving addresses.

Our policy is that if your 5G Home Internet line’s data use in a bill cycle is more than the average amount of data used by the top 5% of users on our network during the preceding 6 month period, then in times of network congestion we may reduce data speeds or prioritize your data behind other traffic for the rest of that bill cycle. If the network isn’t congested, you’ll experience little if any network performance changes. Learn more in our Customer Agreement.

We’ll notify you by email and/or text message and in My Verizon before you reach the usage limits.

Good to know: You can view your usage by visiting your Data Usage Dashboard My Verizon.

When 5G Home Internet becomes available at your address, we upgrade your service at no additional charge.

Once you’re upgraded:

• You get faster internet - using the same Verizon Internet Gateway router.
• A new 3-year price lock guarantee* takes effect the date your plan is upgraded.
• You must activate your new 5G Home Internet plan.

Note: Certain transactions or account changes completed during your scheduled upgrade may result in a cancellation of your upgrade. Find out what to do if your upgrade isn't successful.

*For new Verizon Home Internet (“VHI”) households who have not subscribed to a VHI service within the last 90 days. Applies only to the then-current base monthly rate exclusive of any other setup and additional equipment charges, discounts or promotions, plan perk and any other third-party services.

When we upgrade your LTE Home Internet to 5G Home Internet, one plan ends and a new one begins. You may see partial (prorated) charges if the upgrade happened mid-cycle. Your bill total will be the same as your previous bill.

To activate your new 5G Home Internet plan, you must reboot the Verizon Internet Gateway:

1. Unplug the router, wait 10 seconds, then plug it back in.
2. The white light will blink for about 3 minutes.
3. When the blinking stops, press and hold the WPS (pairing) button for 5 seconds, then release. This puts the router in Setup Mode.
4. When a solid white light displays, your new plan is in effect.

If the solid white LED doesn't display, refer to Verizon Internet Gateway - Activate / Set Up Device. A solid red light means there's no internet service at the router’s current location.

Learn more about Verizon Internet Gateway status indicators.

Note: You have 30 days to change back to the LTE Home Internet plan, for any reason. After 30 days, service availability will determine whether you can return to the LTE plan.

You can use your old provider's service until you've got the Verizon 5G Home Internet service set up. Then you can cancel the other Wi-Fi internet service.

We’re expanding our 5G Home Internet coverage every day. So it's possible for your neighbor to have 5G Home Internet, but it's not yet available at your address.

Visit our 5G Home Internet page to check availability at your address. If not available, you can sign up to receive a notification when 5G Home Internet is available.

Visit our Using wireless 5G Home Internet FAQs to get help with setup, router positioning and more. If you need additional assistance, visit Contact Us and select Chat with us or Call us. Say or type Help with 5G Home.

To learn about canceling your 5G Home service, visit our Using wireless 5G Home Internet FAQs.

To learn about returning the Verizon-owned 5G Home Equipment, visit our 5G Home & LTE Home equipment return FAQs.