Bring your number to Verizon FAQs

Before you bring your number to Verizon:

• Make sure your number's not locked with your current service provider.
• Have a Verizon SIM or e-SIM for it to work on the Verizon network.
• Provide the required information.

To start the process of bringing your number, we need to know:

• The current active number that you want to bring to Verizon.
• The account number of your old service provider as it appears on your bill.
  
  Note: If you're starting the number transfer process in person, bring your most recent bill.
• A security code. Depending on your carrier, this may be a Number Transfer PIN, security PIN, account PIN or password. It's specific to the line/number, it's not the log-in code for your account.
• Another number where we can reach you during the transfer process (other than the number you’re bringing to Verizon).

Need more time to gather this information? Choose "transfer later." We'll text you a link you can use when you're ready.

A Number Transfer PIN is created by your previous carrier (e.g., T-Mobile, AT&T, etc.). You can create one in your previous carrier's app or by contacting their customer service.

This number isn't provided by Verizon when you're transferring your number in.

You can locate your account number from your previous carrier on your billing statement, which can likely be found on their mobile app, or their website.

The account PIN that you created with your previous carrier will be 4-6 digits. This is different from the Number Transfer PIN.

When you're bringing your number to Verizon from another carrier, don't cancel your existing service. Once your number transfer is complete, your old provider's account will disconnect automatically.

Note: Make sure you don't have any pending orders before you transfer your number.

We don't charge a fee for a number transfer. Depending on your old carrier's terms, you may be responsible for an Early Termination Fee (ETF) or other accrued charges. These might include any remaining balance for device payments, if you have them.

Here's what happens when you bring your number to a new line at Verizon:

• During the number transfer process, you still have service with your previous carrier. Your new Verizon line can make calls but can't receive them and texting may not work.
• We text you when your number transfer is complete.
• Program your phone with our texted instructions right away.
• Once your number transfer is done, all your mobile service will be through Verizon.

Here's what happens when you bring a number to replace a Verizon number:

• Both your lines of service work until the number transfer is complete.
• We text you when your number transfer is complete.
• Your line with the other service provider stops working.
• Program your phone with our texted instructions right away.
• All your mobile service will be through Verizon, on the number you brought over.

When you bring a number to us from a Verizon Wireless Reseller (e.g., Spectrum Mobile, Xfinity Mobile) here's what happens:

• Your new Verizon mobile phone won't work until the transfer is complete.
• We text you when your number transfer is complete.
• Your line with the other service provider stops working.
• Program or power cycle your phone using our texted instructions right away.
• Your phone is on the Verizon mobile network, using the number you brought over from another carrier.