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Apple Watch® Series 3 - Support Overview

Find device-specific support and online tools for your Apple Watch Series 3.

Filter all topics below.

A Troubleshooting Assistant

Apple Watch Series 3 - Troubleshooting Assistant

This online tool will help you identify and resolve problems with your Apple Watch Series 3.

App Issues

Apple Watch® - Force-Quit Apps

Here's how to force quit apps that freeze, hang or cause other problems on your Apple Watch.

Apple Watch® - Stop Running Apps

Here's how to stop apps that are running on your Apple Watch.

Battery & Power Issues

Apple Watch® - Power & Charging Issues

If you're having issues with your Apple Watch battery charging or not holding a charge, view this info.

Calling & Messaging Issues

Apple Watch® - Determine Cellular Capabilities

Here's how to tell what your Apple Watch can do when your iPhone is turned on or off.


Apple Watch® - Restart Device

Here's how to soft reset / restart your Apple Watch.

Video: Apple Watch Replacement Exchange Process
(length: 1:31)

See what comes in the replacement Apple Watch box, and how everything gets packaged back up for the old device return.
Length: 1:31

Video: Apple Watch Upgrade and Exchange Experience
(length: 1:31)

Watch for a walk-though of how to replace an Apple Watch on an account, including watch replacements and upgrades.
Length: 1:31

Video: How to Activate and Pair the Apple Watch Series 3
(length: 1:31)

Watch this video for setup and on-device activation and pairing of the Apple Watch Series 3 with your iPhone with LTE on the Verizon network.
Length: 1:31

Internet & Web Browser Issues

Apple Watch® - View Signal Strength

Here's how to view the cellular signal strength on your Apple Watch.

Apple Watch® - Turn Airplane Mode On / Off

Here's how to control wireless connections by turning airplane mode on / off on your Apple Watch.

Lost, Stolen or Damaged

Apple Watch® - View Device ID (ESN / IMEI / MEID)

Here's how to view the number that identifies your Apple Watch on the Verizon network.

Apple Watch® - Water Resistance

Here's info regarding water resistance on your Apple Watch and what to do if it gets wet.

Apple Watch® Series 3 - Check for Physical Damage

Here's some info on how to determine if your Apple Watch Series 3 has sustained physical damage.

Apple Watch® - View SIM Card Number

Here's how to view the SIM card number on your Apple Watch if needed during activation or troubleshooting.

Check for Water Damage - Apple®

Here's how to remove the SIM and view an indicator to help determine if your device has liquid damage.

Find My iPhone® - iCloud®

Here's how to use Find My iPhone from the iCloud website.

Software Issues

Apple Watch® - Factory Data Reset (Powered On)

Here's how to reset your Apple Watch if it has a blank or frozen screen or calling, app or audio issues.

Apple Watch® - Install Device Software Update

Here's how to check for or to install software updates on your Apple Watch.

Apple Watch® - View Software Version

Here's how to view the software version your Apple Watch is currently running.