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Learn how to access and update the personal information that Verizon has associated with your mobile account. Find out how to adjust your privacy settings.
Fios home internet customers - visit our Verizon Privacy Dashboard for Fios Home Customers FAQs.
The Verizon Privacy Dashboard gives you online access to:
Mobile customers can sign in to the Verizon Privacy Dashboard to:
Current and former customers can use the Verizon Privacy Dashboard to manage personal information.
Note: If you don't have access to the Verizon Privacy Dashboard, call our dedicated toll-free number 800-333-3972.
| Customer type | Description |
|---|---|
| Former Verizon customers | If you're a former Verizon customer and we are able to verify your identity, you can submit a request to view personal information that Verizon may still have on file. If you don't yet have an account with Verizon, find out what documents you can submit to verify your identity. |
| Multiple Verizon accounts | If you have multiple Verizon accounts (e.g., mobile, Fios Home, Verizon Cloud, Smart Family, etc.), sign into each account to submit privacy requests. You can use the Verizon Privacy Dashboard to sign in, or select I use a different Verizon service for instructions to manage personal information associated with your service. |
| Authorized agents | See what is an authorized agent to learn more. |
You can submit a request, free of charge, through the Verizon Privacy Dashboard.
Yes. Select the Español link in the top right corner of the Verizon Privacy Dashboard for the Spanish version.
Sign in to the Verizon Privacy Dashboard and then select the type of information you want to access under any category:
Note: If you don't have a Verizon account, you can't preview personal information directly in the Verizon Privacy Dashboard. You can request a download of personal information after verifying your identity.
Here's how to download a copy of personal information collected from or about you:
Note: If you're not on an Unlimited data plan, download over a secure Wi-Fi network to avoid using up your data allowance.
Opening the file
The download file will be encrypted and password-protected. For your protection, your download file will automatically expire after 21 days. Here's how to access it before then:
Canceling a download request
You can cancel a pending request or wait until your request has been completed and then delete your file.
You will be notified when your download file is ready, which may take up to 45 days. We will notify you if we need more than 45 days.
If you're having difficulty canceling your request from your mobile device, try the link in the email from a desktop or laptop computer. The link will take you directly to the cancellation page.
Or, sign into the Verizon Privacy Dashboard, then select View or Cancel and follow the prompts.
To request to delete personal information, visit the Verizon Privacy Dashboard, sign in with your credentials and select Delete certain information in the Information requests section. You can also call our dedicated toll-free privacy number at 800-333-3972.
Important: Once your request to delete personal information has been completed, Verizon will stop collecting the categories of information you deleted. You can't recover the information once it's been deleted.
As an Account Owner or Account Manager, you may only be able to delete information associated with your line.
Account Members and others can request to download and delete personal information that's not associated with an account by continuing as a guest in the Verizon Privacy Dashboard.
Once you've elected to delete personal information, it will be deleted from our systems and can't be recovered.
We'll keep information that we need to provide and bill you for services, detect fraud, debug or repair our network or detect security threats, meet legal and regulatory obligations, or for other internal business operational purposes. We also keep financial information related to collections and credit bureaus. For example, we need to retain your account information to bill you and to offer you support.
If you would like to submit a request to correct personal information in the Verizon Privacy Dashboard:
Note: Some information isn't eligible for correction, for example, if it's required for operational purposes or another exemptible reason.
Residents of certain states have the right to submit an appeal for a denied request. To learn more about your rights, please visit the Privacy Policy.
To appeal a denial decision of an individual rights request:
Note: If you don't see the appeal button and reside in an eligible state, submit your request using the link below your request history. You may also submit an appeal or inquiry regarding an appeal using the Privacy Inquiry Form.
Two download options are available when you request personal information: Standard and Advanced. For your privacy and security, highly sensitive information (e.g., credit card information, Social Security number, passwords, etc.) won't be displayed in any download file.
Here are your options:
For your security, some of the information displayed on the Verizon Privacy Dashboard will be masked. Some masked information will be displayed if you download a copy of personal information. However, highly sensitive information, such as credit card information, Social Security number, and passwords, won't be displayed in either the Verizon Privacy Dashboard or a download file.
Guest users who don't have an account with Verizon won't be able to preview their personal information directly in the Verizon Privacy Dashboard. However, they will be able to request a download of personal information after verifying their identity.
Our customers and website visitors can limit the "sale" and "sharing" of personal information and use of personal information for certain types of targeted advertising described below. Some state privacy laws give consumers the right to make these opt out choices. We may "sell", "share" or use personal information for targeted advertising as defined by state privacy laws in the following ways:
We share or allow third-party advertising and ad measurement companies, including social media companies, to collect information about your activity on our websites and in our apps through the use of cookies, pixels, beacons, tags, scripts, identifier matching and similar technologies on our digital properties. We may also disclose personal information we have about you to these companies that they can use to help us provide more relevant Verizon advertising on our own sites and on non-Verizon sites and apps. These companies can use information we share and combine it with information they may have about you, including information they collect about your activity and behavior from your visits to others' sites and apps, to serve targeted advertising to you on other sites and platforms, to serve you with ads based on your interests, and to find other potential customers. We also use personal information obtained about you from other companies to serve you with ads that are more relevant to you.
We also use personal information obtained about you from other companies to serve you with ads that are more relevant to you, and disclose or use personal information as part of our advertising and viewership measurement programs.*
You can let us know that you do not want personal information about you used for these activities by opting out on our Your Privacy Choices 
page or by using a browser-based Global Privacy Control signal. More details and instructions for each type of user can be found on our Your Privacy Choices page.
You can find more details about the state laws and our privacy practices in the Verizon Privacy Policy State Section and California Privacy Notice.
*These programs are Custom Experience, Custom Experience Plus, Relevant Online Advertising, Relevant TV Advertising and Fios Market Research and Audience Measurement.
You can request that we delete or correct certain information from the Verizon Privacy Dashboard. Information specific to your account can also be edited by accessing your profile settings in the Account tab featured on the My Verizon portal (e.g., home address, password, and billing information).
After you submit your request using the Verizon Privacy Dashboard, you will get a confirmation notification. We’ll also send you a text or email to confirm that your request was successfully submitted.
Your bill includes calls that reach a full connection and are billed. Your download file may include calls that didn't reach a full connection, such as calls that were placed but not answered, and calls that are not billed, such as calls to toll-free numbers and 911.
The main categories of information that can be downloaded are:
The download file will be encrypted and password-protected. When your download is ready, a temporary password will be provided to you. You'll need the password to view your file. The download is available as an HTML, CSV or XLS (Excel) file. Both the CSV and XLS are file formats that are used to store tabular based data. The CSV is a delimited text file that uses commas to separate values. XLS is a Microsoft Office file extension which has a proprietary binary format. CSV and XLS files can be imported into a spreadsheet using Microsoft Office, OpenOffice, or Google Sheets. HTML files can be opened and viewed with any internet browser.
Due to the encryption used to protect your downloaded information, Windows and Mac users will need to use a third-party software to unzip the file. This software is available for free from several sources. Make sure that you download the software from a reputable and safe website. We recommend that you keep the file secure and don't share it once it is unzipped.
Yes, you can submit a request to access, correct or delete personal information by selecting I don't have an account on the Verizon Privacy Dashboard on a laptop or desktop computer. To verify your identity, we need basic information about you, including your name and address, as well as a government-issued photo ID such as a driver's license or state ID. We also require an email address for notifications, and to reconfirm it's you when you return.
Account Owners and Account Managers are only able to request file downloads for their individual mobile number and any devices on their account that aren’t capable of receiving a text message. Account Owners and Account Managers can access certain information about all of the lines on their account by signing in to My Verizon website and the My Verizon app. For example, the information available includes the phone numbers and devices on the account, call histories, and data usage.
For security purposes, you must have an active Verizon mobile phone number to receive text messages and you must have a registered email address older than 30 days.
Yes, you can submit a request to access, correct or delete personal information Verizon has collected from or about you. The authorized retailer may have independently collected personal information from or about you. For more information, please contact the authorized retailer.
If you're a former Verizon mobile customer and we are able to verify your identity, you can submit a request to access, correct or delete personal information that Verizon may still have on file.
In order to verify former customers and identify the correct account, we require certain information, including your Social Security number, name, address and birthdate, as well as a government-issued photo ID such as a driver's license or state ID. We also require an email address for notifications, and to reconfirm it's you when you return.
Any customer with an active account can request a download of personal information through our dedicated toll-free privacy number, 800-333-3972. Depending on your account role, the steps to authenticate will vary:
Account Owner authentication - You must complete two methods of authentication (Account PIN and a one-time PIN to your mobile number) to validate your identity and to continue with your request.
Note: If you’re an Account Owner and forgot your Account PIN, you’ll be asked to reset your Account PIN in My Verizon.
Learn more about Verizon mobile Account PINs.
Account Member authentication - You must validate your identity with a one-time PIN which will be sent to your mobile number or your email address on file.
Note: If you're unable to get a text message notification, you'll get an update by email if we have your email address on file. If your request cannot be completed through the toll-free privacy number, you can go to the Verizon Privacy Dashboard to submit your request.
If you made a request via our dedicated privacy toll-free number: 800-333-3972, you'll be notified either by text or email when your request is ready. You can also check the status of your request in the Request history section of the Verizon Privacy Dashboard.
An authorized agent is a business or individual that is assigned by a Verizon customer to exercise certain privacy choices. The options vary by state but may include requesting to access, delete or correct personal information and certain opt-out choices. We’ll need some basic information to grant the authorized agent the ability to exercise these choices. You can change or cancel your authorized agents at any time. An agent's authorization will expire automatically in 6 months unless you renew it.
You can authorize a business or individual as your authorized agent through the Verizon Privacy Dashboard. To assign an agent, you'll need the following information:
To assign an agent, sign in to the Verizon Privacy Dashboard and select Assign and manage your authorized agent in the Controls section.
Note: You can only assign one agent at a time to act on your behalf.
Once you assign an authorized agent for your account, they can exercise certain privacy choices for your account on your behalf as long as the account isn't suspended or disconnected. These choices vary by state but may include the ability to request a download, deletion or correction of personal information and certain opt-out choices.
An authorized agent acting on behalf of the consumer to opt out of the sale or sharing of personal information and cross-contextual targeted advertising can visit Your Privacy Choices for instructions and to submit the consumer's request.
Note: Both you and your agent will be notified whenever the agent exercises a privacy choice on your behalf.
Here's how to remove any authorized agents you've designated at any time.
To remove any other agents you have designated, contact us via the Privacy Inquiry Form.
We keep information that we need to provide and bill you for services, detect fraud, debug or repair our network or detect security threats, meet legal and regulatory obligations, or for other internal business operational purposes. We also keep financial information related to collections and credit bureaus.
If the file is a zip-formatted file (.zip extension) you’ll need third-party software to open it. We recommend 7-Zip or WinZip for Windows users or Keka for Mac users. If you still can’t view the file, try clearing your temporary internet files located in the History section of your browser. Once you clear your internet cache, temporary files, and cookies, try to download again.
Verizon was unable to verify your identity based on your ID. It's possible that the name and address on the document didn't match the details filled out online, the quality of the image provided was poor, or the document wasn't verified as legitimate. Try again if you believe this is an error.
Sometimes documents aren't accepted due to image capture issues, which can happen when using the web portal to submit your documents instead of using the app. The app will guide you to capture a clear image of the document to verify your identity. Make sure the image fits within all four corners of the screen where indicated.
You can check the status of your request by signing in to the Verizon Privacy Dashboard.
No, you would have to submit a new download request.
If you received a notification about a download of personal information, then we received a request from someone who successfully passed security verification
If no one on your account initiated this request, it may have been submitted fraudulently. Take the following actions to secure your account:
If you suspect fraudulent activity, you can submit a claim to our Customer Protection Team at https://www.verizon.com/fraud/.