The Verizon Privacy Dashboard allows you to conveniently request access to personal information we have about you or request that we delete or correct certain personal information.
As a mobile customer you can sign in to the Verizon Privacy Dashboard to:
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Verizon Privacy Dashboard for mobile customers FAQs
Learn how to access and update your Verizon mobile personal information that Verizon has about you and change your privacy settings. Residents of CO, CT and VA also have the right to appeal a decision.
If you're a Verizon Fios home internet customer, visit our Fios Home customers FAQs to learn how to manage personal information.
- How do I view personal information in the Verizon Privacy Dashboard?
- How do I download a copy of information from the Verizon Privacy Dashboard and how long does it take?
- How do I delete personal information in the Verizon Privacy Dashboard?
- How do I correct personal information in the Verizon Privacy Dashboard?
About the Privacy Dashboard
What is the Verizon Privacy Dashboard?
How is the Privacy Dashboard related to my rights under the privacy laws of California, Colorado, Connecticut and Virginia?
California, Colorado, Connecticut and Virginia state residents have the right to access personal information we've collected and correct or delete some of it. Residents of Colorado, Connecticut and Virginia may also appeal a decision regarding an individual rights request. For more information, please visit the privacy policy page.
Who can use the Verizon Privacy Dashboard?
Current and former customers* can use the Verizon Privacy Dashboard to manage personal information.
Note: If you don't have access to the Verizon Privacy Dashboard call our dedicated toll-free number 800-333-3972.
Former Verizon customers
If you're a former Verizon customer, you can submit a request for personal information associated with you or your account. However, once service is disconnected, Verizon may not be able to verify your connection to specific phone lines or the information associated with those lines. The phone numbers may have changed after you terminated your service with Verizon and we may not be able to provide information about the line(s) you had with us.
Multiple Verizon accounts
If you have multiple Verizon accounts such as mobile, mobile Prepaid, 5G Home, Fios, Verizon Cloud, Gizmo or Smart Family, you may need to sign in to each account and make separate requests. You can use the Verizon Privacy Dashboard to sign in, or select "I used a different service" for instructions on how to manage personal information associated with your service.
Authorized agents
Learn about Authorized agents.
*If you don't have an account with Verizon, find out what documents you can submit to verify your identity.
Is there a Spanish version of the Verizon Privacy Dashboard?
Yes. select the Español link in the top right corner of the Verizon Privacy Dashboard for the Spanish version.
Using the Verizon Privacy Dashboard
- Account and Identity - Information that allows us to recognize you and your account
- Network and customer activity - Information you generate when you use or interact with our products and services
- Insights - Information about you and your activities that we use to personalize your experiences and offers
- Sevices - Information from additional products and features included in your account
- Sign in to the Verizon Privacy Dashboard.
- Select Download personal information in the "Information requests" section. You can download a minimum of 30 days worth of information and select any time frame, starting from your first date of service on your current account.
Note: If you're not on an Unlimited data plan, download over a secure Wi-Fi network to avoid using up your data allowance. - For your security we'll send an authentication code to the email or mobile phone number associated with your account. Enter this code when requested to verify.
- When your download is ready, we'll send a temporary password to your device. You must use the password to access view your file.
- The download will be available as a JSON, CSV, or XLS (Excel) file.
- Unzip the file using a third-party software such as WinZip. This software is available for free from several sources. Please make sure that you download from a reputable and safe website.
- Open the JSON files with a text editor like Notepad, WordPad or Altova XMLSpy to access the contents.
- Right-click on the file and then choose Open With from the drop-down menu.
- Select on Notepad (or other text editor) in the submenu. If your text editor isn't listed, select Browse to find it.
- Sign in to the Verizon Privacy Dashboard.
- Select the Request history link in the Information requests section.
- Select the appeal button next to the applicable denied request to submit your inquiry.
How do I preview personal information in the Verizon Privacy Dashboard?
Sign in to the Verizon Privacy Dashboard then select the type of information you want to access under any category:
Note: If you don't have a Verizon account, you can't preview personal information directly in the Verizon Privacy Dashboard. You can request a download of your personal information after verifying your identity.
How do I download a copy of my information about me from the Verizon Privacy Dashboard?
To download information we have about you:
You can request a standard download or an advanced download. Why are there two download options?
Opening the file
The download file will be encrypted and password-protected. For your protection, your download file will automatically expire after 21 days. Here's how to access it before then:
Canceling a request
You can cancel a pending request or wait until your request has been completed and then delete your file.
After you submit your request, it may take about 45 days for Verizon to contact you. If we need more time, we may notify you that we need an extension.
How do I delete personal information in the Verizon Privacy Dashboard?
To delete information we have about you, visit the Verizon Privacy Dashboard, sign in with your credentials and select Delete certain information in the "Information requests" section. You can also call our dedicated toll-free privacy number at (800) 333-3972.
Important: Once you delete personal information, Verizon will stop collecting the categories of information that you deleted. You can't recover personal information once it's been deleted.
The Account Owner or Account Manager can't delete information for all lines on the account.
For those who use other lines on your account, we may have information about them that's not associated with an existing account if they are 18 years or older. If they're an Account Member or a site visitor, they can download and delete personal information that's not associated with your account by continuing as a guest in the Privacy Dashboard. This will require them to provide additional information so we can verify that it's the right person making the request.
Once you've elected to delete personal information, it will be deleted from our systems and can't be recovered.
If you delete information we have about you, you may still receive promotions and discount offers. Depending on the type of information deleted, the discounts and promotions offered to you may be less personalized and not as relevant to your interests. To participate in these programs again, you can opt back in from the "Control" section of the Verizon Privacy Dashboard.
We'll keep information that we need to provide and bill you for services, detect fraud, debug or repair our network or detect security threats, meet legal and regulatory obligations, or for other internal business operational purposes. We also keep financial information related to collections and credit bureaus. For example, we need to retain your account information to bill you and to offer you support.
How do I update my privacy settings in the Verizon Privacy Dashboard?
Mobile postpaid customers also have the option to update privacy settings by signing into the Verizon Privacy Dashboard and selecting Manage your privacy settings in the "Control" section.
If you're the Account Owner or Account Manager, you can update the privacy settings for all lines on your account. If you're an Account Member, you can update the privacy settings for your own line, but not for other lines on your account.
How do I view the JSON file I downloaded from the Verizon Privacy Dashboard?
You can view JSON files on Windows, Mac OS X and Linux with the Firefox browser using the JSONView add-on. For instructions specific to your computer refer to your OS below.
Note: If you're not on an Unlimited data plan, we suggest downloading the file over a secure Wi-Fi network to avoid consuming your available data.
Windows
Mac OS X
Open the JSON files using Apple TextEdit or other compatible text editor which will allow you to view the contents. You can also use Bare Bones TextWrangler which is a text and HTML editor designed for Mac PCs or MacVim designed for Mac OS X.
Linux
Open and access JSON files with Vim for Linux, which is a highly configurable text editor, or you can use another editor such as Pico or GNU Emacs.
I'm a resident of CO, CT, or VA, how do I submit an appeal in the Verizon Privacy Dashboard?
To appeal a denial decision from an individual rights request:
Note: If you don't see the appeal button and live in CO, CT or VA, submit your request using the link below your request history. If you want to submit a privacy inquiry regarding an appeal, use our Privacy Inquiries page.
Understanding the Verizon Privacy Dashboard
- Standard download (recommended): A standard download includes the personal information that Verizon has about you. For safety and security, this download won't include more sensitive personal information. You can make up to 10 standard download requests in a 12-month period.
- Advanced download: An advanced download includes everything in your standard download plus more sensitive information.
- Sensitive information could include some details such as data usage records, browsing history, and geolocation data.
- For security reasons, it may take longer for Verizon to process an advanced download, and you'll have to submit a consent form acknowledging that you understand the risk.
- You can submit the consent form through the Verizon Privacy Dashboard after you verify your identity and make your request for an advanced download.
Why are there 2 download options: Standard and Advanced, and what's the difference?
Two download options are available when you request information we have about you from Verizon: Standard and Advanced. For your privacy and security, highly sensitive information (e.g., credit card information, Social Security number, passwords, etc.) won't be displayed in any download file.
Here are your options:
You can make up to 2 advanced download requests in a 12-month period.
Why is some of my information masked in the Verizon Privacy Dashboard?
For your security, some of the information displayed on the Verizon Privacy Dashboard will be masked. Some masked information will be displayed if you download a copy of personal information. However, highly sensitive information, such as credit card information, Social Security number, and passwords, won't be displayed in either the Dashboard or a download file.
Guest users who don't have an account with Verizon won't be able to preview their personal information directly in the Verizon Privacy Dashboard. However, they will be able to request a download of personal information after verifying their identity.
How will submitting a request impact me as a customer and is there a charge?
Verizon doesn't discriminate against consumers who exercise their rights. You can submit a request, free of charge, through the Verizon Privacy Dashboard or by calling our dedicated toll-free privacy number at (800) 333-3972.
However, your experience may be impacted if you change your privacy settings or delete certain information. For example, you may not receive certain targeted marketing promotions, and you may receive less personalized content. To learn more, visit the Verizon Privacy Dashboard.
How do I opt out of the sale of personal information and the use and sharing of personal information for targeted advertising purposes?
The privacy laws in certain US states give consumers the right to say no to the sale of personal information and limit the use and sharing of personal information for targeted advertising purposes.
Visit Your Privacy Choices for a description of our activities and your opt out choices.
Can I alter the information I have received from my download request?
No, you can't change any of the values in the download file. You can request that we delete or correct certain information from the dashboard. Information specific to your account can also be edited by accessing your profile settings in the account tab featured on the My Verizon portal (e.g., home address, password, and billing information).
Why does my download file not include biometric information?
Verizon stores limited biometric information which we don't disclose to protect your security because this information is generally used to identify customers or as a password that allows customers to access their account.
Why do I see call information on my download that doesn't appear on my bill?
Your bill includes calls that reach a full connection and are billed. Your download file may include calls that didn't reach a full connection, such as calls that were placed but not answered, and calls that are not billed, such as calls to toll-free numbers and 911.
Why does Verizon collect information about my interests from advertising partners?
We rely on information about your interests that we get from third-party data providers to help us develop new products and services of interest to you, to personalize the content and offers you receive from us, and to customize your Verizon experience.
When you delete it, we permanently delete and stop collecting this information. You'll continue to see advertising content from us, but it may feel less personalized or relevant to you.
If I'm an Account Owner, can I request to download information for each line on my account?
Account Owners and Account Managers are only able to request file downloads for their individual mobile number and any devices on their account that aren’t capable of receiving a text message. Account Owners and Account Managers can access certain information about all of the lines on their account by signing in to My Verizon website and the My Verizon App. For example, the information available includes the phone numbers and devices on the account, call histories, and data usage.
You must have an active Verizon mobile phone number to receive text messages and you must have a registered email address older than 30 days.
I purchased and activated a phone through an authorized retail store, other than Verizon, can I still make a request to access personal information?
Yes, you can still make a request for the personal information collected about you or your account from Verizon. Our authorized retailers aren't directly owned by Verizon, and may have independently collected personal information from you that Verizon didn't collect, and doesn't receive. If you have questions regarding any personal information not included in your download that may have been collected by these authorized retailers, please contact them directly.
If I'm a former Verizon mobile customer, can I submit a request?
Former customers can submit a request to access personal information that Verizon may still have in our records. You may also request to correct or delete certain types of personal information. However, once you've disconnected service, Verizon can't verify your connection to specific phone lines or the personal information associated with those lines. Because the phone numbers may have changed after you terminated your service with Verizon, we may not be able to provide information about the line(s) you previously had with us.
We require certain information about you, including Social Security number, name, address, and birthdate. We also require an email address for notifications, and to reconfirm it's you when you return. We then need documentation that shows your identity to verify that you have the authority to make a request. Currently, acceptable forms of documentation include a driver’s license or a state ID.
If I don't have an account with Verizon, what documents can I submit to verify my identity?
To identify who you are if you request information as a guest, we need basic information about you, including name and address. We also require an email address for notifications, and to reconfirm it's you when you return. We then need documentation that shows your identity to verify that you have the authority to make a request. Currently, acceptable forms of documentation include a driver's license or a state ID. All documentation needs to be submitted via the Verizon Privacy Dashboard using a laptop/desktop computer only by accessing the Dashboard as a guest. Mobile versions of this process are not yet supported.
Dedicated Privacy Toll-Free Phone Number
How do I authenticate myself via Verizon's dedicated toll-free privacy number, 800-333-3972?
Any customer with an active account may submit a request for a download of personal information through the toll-tree privacy number after successful authentication. Depending on your account role, the steps to authenticate will vary.
As an Account Owner:
You must complete two methods of authentication (Account PIN and a one-time PIN to your mobile number) to validate your identity and to continue with your request.
Note: If you’re an Account Owner and forgot your Account PIN, you’ll be asked to reset your Account PIN in My Verizon.
Learn more about Verizon mobile Account PINs.
As an Account Member:
You must validate your identity with a one-time PIN which will be sent to your mobile number or your email address on file.
Note: If you're unable to get a text message notification, you'll get an update by email if we have your email address on file. If your request cannot be completed through the toll-free privacy number, you can go to the Verizon Privacy Dashboard to submit your request.
How can I check the status of a request I made through the Verizon toll-free privacy number?
If you made a request via our dedicated privacy toll-free number: 800-333-3972, you'll be notified either by text or email when your request is ready. You can also check the status of your request in the Request History section of the Verizon Privacy Dashboard.
Authorized agent
- The name and address of the business or someone acting as your agent.
- Your contact information; a phone number we can use to link you to your agent.
- The email address of the person who will serve as your agent to exercise your privacy choices.
What is an authorized agent?
An authorized agent is a business or someone that is assigned by a Verizon customer to exercise certain privacy choices on your account, such as downloading, correcting or deleting your personal information. We’ll need some basic information to grant the authorized agent the ability to exercise these choices. You can change or cancel your authorized agents at any time. An agent’s authorization will expire automatically in 6 months unless you renew it.
How do I authorize a business or someone as my agent?
You can authorize a business or someone as your authorized agent through the Privacy Dashboard. To assign an agent, you’ll need the following information:
Note: Both you and your agent will be notified whenever the agent exercises a choice on your behalf. You can make up to 2 advanced or up to 10 standard download requests in a 12-month period. Download requests by your agent will count toward this limit.
To start the process of assigning an agent, log in to the Privacy Dashboard and click Assign and manage your authorized agent.
Note: You can only assign one agent at a time to act on your behalf.
What can an authorized agent do?
Once you assign an authorized agent for your account, they can exercise certain privacy choices for your account on your behalf as long as the account isn't suspended or disconnected. These choices include the ability to request a download, correction or deletion of personal information.
Note: Both you and your agent will be notified whenever the agent exercises a privacy choice on your behalf. You can make up to 2 advanced download requests and up to 10 standard download requests in a 12-month period and download requests by your agent will count toward this limit.
How do I remove the authorization of an agent?
If you assign an authorized agent, you can remove that agent at any time. Sign in to the Privacy Dashboard and select Assign and manage your authorized agent. There, you should see the agent assigned to act on your behalf. Select Remove agent and follow the instructions to remove the agent from your account. To remove any other agents you have designated, please contact us via the Privacy inquiry form.
Troubleshooting
- Sign in Verizon Privacy Dashboard
- See the Information Requests section.
- Choose Correct your personal information and edit information we have about you as needed.
- If you suspect fraudulent activity, please review the information on https://www.verizon.com/fraud/ or contact our Fraud Protection Team toll-free at 877-462-5825.
- For additional precautions, we recommend that you:
- Reset your Verizon Account PIN.
- Reset passwords on all your Verizon online accounts as well as non-Verizon accounts, particularly from financial institutions.
- Review your Verizon Account to make sure no unauthorized purchases or changes have been made to your account.
How do I correct personal information about me in the Verizon Privacy Dashboard?
If you need to correct personal information in the Verizon Privacy Dashboard:
Note: Some information isn't eligible for correction, for example, if it's required for operational purposes or another exemptible reason.
Why did my download file expire?
For your protection, your download file will automatically expire after 21 days. You can check on your previous requests under the Request History section of the Verizon Privacy Dashboard.
Why can't I access my download file or export it to my computer?
The download file will require a third-party software to open. We recommend 7zip or Winzip for Windows users or Keka for Mac users. You should also try clearing your internet cache, temporary files, and cookies, located under the history section of your browser. Once you've done this, please try to download again.
How do I access the JSON file I downloaded from the Verizon Privacy Dashboard?
Why can't I delete all information about me in the Verizon Privacy Dashboard?
We'll keep information that we need to provide and bill you for services, detect fraud, debug or repair our network or detect security threats, meet legal and regulatory obligations, or for other internal business operational purposes. We also keep financial information related to collections and credit bureaus.
Why was Verizon unable to verify the documentation I submitted to the Verizon Privacy Dashboard?
Verizon was unable to verify your identity based on your ID. It's possible that the name and address on the document didn't match the details filled out online, the quality of the image provided was poor, or the document wasn't verified as legitimate. Please try again if you believe this is an error.
Sometimes documents aren't accepted due to image capture issues, which can happen when using the web portal to submit your documents instead of using the app. The app will guide you to capture a clear image of the document to verify your identity. Please make sure the image fits within all four corners of the screen where indicated.
If I submitted a request to download personal information and haven't received the file, who can I contact?
You can check the status of your request by signing in to the Verizon Privacy Dashboard.
If you haven't been notified after 45 days, please submit a privacy inquiry form.
If I lost the password to unlock my download file, can I request a new one?
Yes, the password to access your download file may be resent as long as it's within 21 days since the time your file became available for download. If 21 days have already passed, the file has expired and you'll no longer have the ability to download the file or receive the password associated with the file.
To request a new password during the 21 day period mentioned above, sign in to the Verizon Privacy Dashboard and select the “Request history” located in the "Information requests" section of the Dashboard. Select the appropriate download request, and select Resend password.
I received a notification text/email confirming a request I made or a change in personal information or privacy options but I didn't request any changes. What should I do?
If you received a notification about a download of personal information, then we received a request from someone who successfully passed security verification
If no one on your account initiated this request, it may have been submitted fraudulently. Take the following actions to secure your account:
If fraudulent activity is suspected, you can submit a claim to our Customer Protection Team at https://www.verizon.com/fraud/.