The Damaged Device Fee is applied when a device is returned as defective for a Certified Like-New Replacement device, but is found to have been misused, has liquid damage, hardware alterations or unreasonable wear and tear.
Use our Check for Physical Damage page to see if your device has any of these types of damage.
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Damaged Device Fee FAQs
Learn about when damaged device fees are charged and how to avoid them when sending back a device.
About Damaged Device Fees
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