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Wireless Phone Protection FAQs

Need help filing a claim? Go to our File a claim FAQs.

General Information

  1. What is Wireless Phone Protection?

    Wireless Phone Protection is a device protection option that gives you:

    • Coverage for loss, theft and damage (including water damage)
    • As soon as next-day device replacement
    • Unlimited cracked-screen repair for $29/claim for select smartphones and subject to parts availability*
    • For Florida residents only: Coverage for post-warranty defects **

    Note: If your device experiences a defect after the warranty expires, it won't be covered (except for Florida residents).

    *Check eligibility, which is subject to change. Eligibility and repair options will be determined at the time of claim approval.
    **In Florida, Wireless Phone Protection includes coverage for post-warranty defects (deductible applies).

  2. Who is eligible for Wireless Phone Protection?

    To be eligible for Wireless Phone Protection, you must enroll either:

    • Within 30 days of one of the following:

      • Purchase a new device and activate it on a new or existing line
      • Bring your own device that meets the following criteria:

        • Is fully functioning, without damage (including cracked screens) and free of defects
        • Isn't lost or stolen
        • Is activated on a new line (not an existing line)
    • During an open enrollment period. (Open enrollments aren't guaranteed.)

    Note: Prepaid accounts aren't eligible for Wireless Phone Protection at this time.

    You can check your eligibility in My Verizon. If Device Protection is listed under the Get Products tab, you're eligible to enroll.

    If you're bringing your own device, you can check device compatibility before signing up for a new line of service.

  3. How much does Wireless Phone Protection cost, and what's my deductible?

    Wireless Phone Protection costs:

    • $6.85/month for smartphones (tier 1) and watches
    • $3.10/month for smartphones (tier 2), basic phones and tablets

    Also if you file a claim, you'll need to pay a deductible.

    Find the pricing and deductible for your specific device on Asurion's website:

  4. How do I get Wireless Phone Protection?

    If your device or account is eligible, you can sign up for Wireless Phone Protection on the Add-ons and apps page in My Verizon.*

    • My Verizon website: Click See all eligible add-ons. Scroll to the Wireless Phone Protection section and click Get it now. Follow the prompts to add Wireless Phone Protection.
    • My Verizon app: Scroll to the Device Protection section and tap Learn More. Tap Enroll for the lines you want covered. Select Wireless Phone Protection, and follow the prompts.

  5. How many claims can I file with Wireless Phone Protection?

    You can have up to 3 replacements or repairs in a 12-month period (not including cracked-screen repairs) with a device replacement maximum of $400 or $2,000 per claim, depending on device type.

  6. Where can I find the Terms & Conditions for Wireless Phone Protection?

    You can view the Device Protection Terms & Conditions online.

  7. How do I cancel Wireless Phone Protection?

    You can remove Wireless Phone Protection from your line at any time from the Add-ons and apps page in My Verizon. Upon canceling, you'll receive a prorated refund of your monthly fee.

    DO NOT remove Wireless Phone Protection if you want to switch to another device protection option. If you do, you'll lose your device protection eligibility. Instead, go to the Add-ons and apps page in My Verizon and enroll in the device protection option you want. You'll be prompted to remove Wireless Phone Protection during the enrollment process.

    Note: If you cancel Wireless Phone Protection, your current device won't be eligible for any other device protection option unless it meets the eligibility requirements.