Mobile device deals and promos FAQs

A BOGO promotion gives special pricing when you buy 2 devices at the same time:

BOGO deal requirements:

• The device you're getting the discount on must be of equal or lesser value than the device you're buying.
• You pay for both devices with device payments. At the same time, you get a promo credit on your bill each month that completely or partially offsets the monthly payment for the "get one" device.
• To qualify for a BOGO, both the device you’re buying and the device you’re getting must be on an eligible plan.
  • Note: The value of some BOGO deals may vary depending on your plan selection. Please read the promo’s eligibility rules for more information.

For example, say you use a BOGO device payment offer to get 2 Samsung Galaxy S23s:

• Let's say each smartphone costs $799.99.
• The device payment agreement is 36 monthly payments of about $22/mo. for each smartphone. That’s $44/mo. total (associated taxes and service fees are extra).

Your bills show:

*Credits can appear on your next bill or can take 1-2 billing periods to appear.

A device trade-in promotion requires you to trade-in a qualifying device to get a discount on a new device. The trade-in credit is applied each month on your billing statement. You'll start receiving the trade-in credit once your trade-in is returned to Verizon.

To qualify for certain trade-in deals, you may need to be on an eligible plan and send your device back in good working and cosmetic condition.

To maintain the discount, the device must remain on a qualifying plan for the entire term.

Note: The value of some trade deals may vary depending on your plan selection. Please read the promo’s eligibility rules for more information.

Promo credits can take 1-2 billing periods to appear.

The trade-in device must meet these requirements:

• The device can power on.
• The screen is free of cracks and functioning correctly (front and back).
• The battery is free of damage.
• The activation lock is turned off (ex., Find My iPhone / Activation Lock).
• The device received matches the device you stated you would send us.

The device you’re trading does not need to be active on your account and it can be from another carrier.

You can check the status of your trade-in submission or reorder shipping materials at any time. If you have additional questions, please contact us.

A free or discounted device deal gives a monthly credit that is applied to your billing statement over your promotional term to offset the cost of a qualifying device purchase. Depending on the promotion, a new line may be required.

Note: Promo credits can take 1-2 billing periods to appear. If you have a device payment agreement, your promo will be applied over your device payment term (i.e., 36 months). If you purchased your device at full retail price, your promo will be applied over 36 months.

Typically, free or discounted device promotions only require a purchase of a qualifying new device. A trade-in or second device purchase isn't usually needed. As always, please read the promo eligibility rules carefully.

Your promo credits stop if you:

• Cancel your service on a line that's getting a promotion.
  • You'll also be required to pay the remaining balance if on a device payment agreement (Missouri customers have the option of continuing to pay their remaining balance over time).
• Pay off your device's device payment agreement early.
• Do an early upgrade on a line receiving a promo.
• Some promo credits when you transfer your service to another account.
• Change your mobile plan to one that's not eligible for the deal.

Yes, you'll still receive credits if you suspend your service. However, if you're in the military and you suspend your service due to a military deployment, your device payments and credits will be suspended.

Many of our deals give you your savings in the form of monthly credits that are added to your bill. The credit amount is spread across the full promo term whether you purchased on a device payment agreement or at full retail price.

The promo credits:

• Appear on your bill as "Device Promo" under either "Monthly charges and credits" or "One-time charges and credits"
• Reduce your overall bill amount.
• Usually take 1 or 2 billing periods to appear on your bill.

Note: If you make changes that aren't in keeping with the deal's requirements (e.g., change to a non-qualifying plan, pay off your device early, etc.) then the promo credits stop even if you didn’t get the full promo credit.