How to trade in your mobile device FAQs

Use our Trade-in page and you won't have to go to a Verizon store (unless you want to bring us your old device). Just provide the information about your devices and we:

1. Estimate the trade-in value.
2. Give you shipping options.
3. Appraise your trade-in when it arrives.
4. Issue your credit or Verizon Gift Card within 1-2 billing cycles.

To find out the estimated value of your device, answer the questions about its condition on the Trade-in page. Our calculator tells you:

• The estimated market value of your device,
• Any additional promotional value you may be eligible for.
  
  When we receive your device and verify that it meets the description you provided, we'll apply that final appraised value to your trade-in.

To trade in a device that's on an active line and keep the line active, you must first swap another device onto that line.

Devices that are active on a device payment agreement aren't eligible for trade-in until the agreement has been paid in full.

You can purchase / trade together, or you can purchase a new device and then trade in an old device later - and still get a promotional value. If you decide to trade in a device after you've purchased a new one:

• To get the promotional value, you must wait until your new device arrives (even if it's backordered) before you can apply to trade in an old device.
• To apply for this kind of trade-in you must be signed in to My Verizon.

You can trade in these devices:

• Smartphones
• Tablets
• Smartwatches
• Basic phones
• Mobile hotspot devices
• Netbooks
• 3G prepaid phones that have been active for at least 6 months
• 4G prepaid phones that have been activated and at least the first month payment has been made

We don't accept these devices for trade in:

• Vehicle Diagnostics or Delphi Connect
• Samsung Galaxy Camera®
• Other connected devices

For more information, visit our Device Trade-in Program Terms & Conditions.

See all current Verizon deals.

Good to know: Certain promotions for existing customers require that the traded-in device must have been active on your Verizon mobile account (any line) for the past 60 consecutive days prior to the trade-in to qualify.

Here are your options for trading in a used mobile device to Verizon:

• Verizon mobile customers: Choose Manage Device in My Verizon, or sign in on our Trade-in page to start your trade-in.
  • Good to know: Certain promotions for existing customers require that the traded-in device must have been active on your Verizon mobile account (any line) for the past 60 consecutive days prior to the trade-in to qualify.
• Not a Verizon customer yet? Visit the Verizon Trade-in page to see the estimated value of your device, shop new devices and plans, or opt for a Verizon Gift Card or PayPal credit. We can even recycle your old devices for free, even if they have no appraised value.
• Bring us the device you want to trade. Use our Store Locator and filter for "Verizon Company Store". Authorized retailers don't accept trade-ins.

To learn how to trade in your old device, watch our Device Trade-in video or read our Mobile device and phone trade-In guide.

Return your trade-in device with the battery in place. Don't ship the charger, SD card, SIM card or other accessories with your device. No trade-in value will be provided for these items, and they won't be returned.*

*If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for recycling.

Find instructions for clearing your specific mobile device on our Device Support Overview pages. You'll also get an email with instructions after you submit your trade-in.

Choose how to turn in your trade-in device when you start the trade in. You can turn in the device to a Verizon store or ship by UPS.

Turn in at a Verizon store - Bring your device to a Verizon store. No packaging required. To find a store, visit our Store Locator and filter for "Verizon Company Store". Keep in mind that authorized retailers don't accept trade-ins.

UPS shipping - You can:

• Bring your device and UPS QR code to a UPS drop-off location. They'll pack and ship your device. Here's where to find the UPS QR code:
  • The code displays during your trade-in request.
  • We send it to you via email.
  • Sign in to My Verizon Orders > My Orders to view the code.
• Use the return label that was included If you bought a trade-in.
• Use your own shipping materials and print a label. Use our return device instructions. Be sure to send only 1 device per package.

Need to change your trade-in method? Visit our Trade-In Tracker.

*Store drop-off and UPS options aren't available in all situations. You'll see the options that apply to your trade-in during the ordering process.

When we receive your device:

1. We send you an email confirmation.
2. Your device(s) is appraised and you get an email with the final appraised value based on make/model, eligibility and condition.
3. You receive credit for your device(s) in one of these ways:
   • Account credit applied within 1-2 bill cycles.
   • Verizon Gift Card, sent to the email address you provided during your trade-in request. This takes about 2 weeks from the time we receive your device and you accept the Agreements.
   • PayPal credit within 2 weeks of receiving your device.

Note: Verizon is committed to keeping e-waste out of landfills. If we can't refurbish your old device for someone else to use, we will recycle it responsibly. Read about our Citizen Verizon social responsibility policies.

You can check the status of your trade-in online any time. Use your submission ID or the email address you used when you first made your trade-in request:

• Trade-in status for existing Verizon customers.
• New to Verizon? Check the status of your initial trade-in.

Note: If you don't have your submission ID, sign in to My Verizon and view My Orders.

Your submission ID is a unique identifier you can use to track your trade-in submission. You can find your submission ID in the confirmation email you should have received after submitting your online trade-in request form.

Don't see it? Check your spam folders because we send all notifications about your trade-in to the email address you provided.

When you trade in or recycle your old devices, you reduce clutter and protect the environment. Verizon customers might earn a Verizon mobile account credit or PayPal credit. Even if you're not a Verizon customer, you can trade in a device and receive a Verizon Gift Card or PayPal credit.

If you're eligible for Instant Credit, and redeeming your trade-in for market value (no promotional value added) the value of your trade-in device can be put toward the cost of your new device. If there is any remaining credit it will be put toward your Verizon account.

If you're trading a device and you qualify for promotional value, the promotional value will be credited toward your Verizon account over the number of months specified in the applicable promotion. You will receive your first account credit within 1-2 billing cycles.

If you've received instant credit but your trade-in device has not been received by us within 30 days, we'll have to chargeback any credit applied, on your next bill.

A Verizon Gift Card is a payment card that can be used to buy Verizon mobile or home devices or accessories, replenish your prepaid mobile plan, or pay your mobile or home account's bill. Visit our Verizon Gift Card FAQs for more information.

We will inspect your trade-in device to confirm that it is in the same condition described in your trade-in request. If the actual appraisal value is higher or lower than the initial estimated value, we will adjust your credit to match the final appraised value.

Device trade-ins are final. After you accept the trade-in credit and send us your device you can't get the device back.

You can try to:

• Re-submit your request to trade in your device
• Visit a Verizon store to trade in your device

The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission, we received a different device than expected, or the activation lock is turned on (e.g., Find my iPhone® or the Find My app).

We inspect the device you send to ensure it matches the information you submitted. If it doesn't match the description or was submitted after 30 days you may receive less value than originally indicated.

If you claimed a trade-in promotion for a device that is not eligible, we’ll give you the trade-in value of the device, excluding the promotion.

To learn more, visit our Terms & Conditions for trading in a used mobile device to Verizon.

If you misplaced your shipping materials, visit our Trade-In Tracker. Use your submission ID or email address to print another label.

If you no longer want to trade in your device, call us at 800-416-8894 or contact us and request that your trade-in be canceled. If you've already shipped your device, it cannot be returned.