Trade in your mobile device FAQs

Use our Trade-in page to trade in your device and you won’t need to go to a retail store. Just provide the information about your devices and we’ll estimate the trade-in value, send you shipping kits, appraise your trade-in when it arrives and issue your credit or Verizon Gift Card within 1-2 billing cycles.

To find out the estimated value of your device, answer the questions about its condition on the Trade-in page. Our calculator tells you the estimated market value of your device and any additional promotional value you may be eligible for.

When we receive your device and verify that it meets the description you provided, we'll apply that final appraised value to your trade-in.

If the device you're trading in is active (i.e., receives calls or uses data on any network) and you'd like to keep the line active, you must first swap the device with an inactive or new device before trading it in. Visit our Activate your mobile device FAQs for more information.

Devices that are active on a device payment agreement aren't eligible for trade-in until the agreement has been paid in full.

You can purchase / trade together, or you can purchase a new device and then trade in an old device later - and still get a promotional value. If you decide to trade in a device after you've purchased a new one:

• To get the promotional value, you must wait until your new device arrives (even if it's backordered) before you can apply to trade in an old device.
• To apply for this kind of trade-in you must be logged in to My Verizon.

You can trade in these devices:

• Smartphones
• Tablets
• Smartwatches
• Basic phones
• Mobile hotspot devices
• Netbooks
• 3G prepaid phones that have been active for at least 6 months
• 4G prepaid phones that have been activated and at least the first month payment has been made

We don't accept these devices for trade in:

• Vehicle Diagnostics or Delphi Connect
• Samsung Galaxy Camera®
• Other connected devices

For more information, visit our Device Trade-in Program Terms & Conditions.

See all current Verizon deals.

Here are your options for trading in a used mobile device to Verizon:

• Verizon mobile customers: Choose Manage Device in My Verizon, or sign in on our Trade-in page to start your trade-in.
• Not a Verizon customer yet? Visit the Verizon Trade-in page to see the estimated value of your device, shop new devices and plans, or opt for a Verizon Gift Card or PayPal credit. We can even recycle your old devices for free, even if they have no appraised value.
• Want to trade in your device, in person? Find a Verizon store near you.

To learn how to trade in your old device, watch our Device Trade-in video or read our Mobile device and phone trade-In guide.

Don't ship the charger, SD card, SIM card or other accessories with your device. No trade-in value will be provided for these items, and they won't be returned.

Return your device with the battery in place, unless the battery is damaged (e.g., too hot to touch, swelling, leaking, etc.). Remove damaged batteries before shipping the device to us. If you can't remove the battery, the device isn't eligible for trade-in.

Find instructions for clearing your specific mobile device on our Device Support Overview pages. You'll also get an email with instructions after you submit your trade-in.

To send us your device, you can either:

• Request a shipping kit during the online trade-in.
  • If you requested a shipping kit but can't find or didn't receive it, request a replacement kit. You can't print a return label online.
  • Send in only one device per package. If you requested shipping materials from us and did not receive the right quantity, contact the trade-in care team.
• Use your own shipping materials and print a label.
  • Use our return device instructions to help protect your device and speed the trade-in process.
  • Send in only 1 device per package.

Once we receive your device:

1. We'll send you an email confirmation once we receive your device(s).
2. Your device(s) will be appraised and you'll get an email with the final appraised value based on make/model, eligibility and condition.
3. You'll receive credit for your device(s) in one of the following ways:
   • Account credit applied within 1-2 bill cycles.
   • Verizon Gift Card, sent to the email address you provided during your trade-in request. This takes about 2 weeks from the time we receive your device and you accept the Agreements.
   • PayPal credit within 2 weeks of receiving your device.

Note: Verizon is committed to keeping e-waste out of landfills. If we can't refurbish your old device for someone else to use, we will recycle it responsibly. Read about our Citizen Verizon social responsibility policies.

You can check the status of your trade-in submission online at any time.

Your submission ID is a unique identifier you can use to track your trade-in submission. You can find your submission ID in the confirmation email you should have received after submitting your online trade-in request form. Don't see it? Check your spam folders because we send all notifications about your trade-in to the email address you provided.

You can check the status of your trade-in online at any time.

When you trade in or recycle your old devices, you reduce clutter and protect the environment. Verizon customers might earn a Verizon mobile account credit or PayPal credit. Even if you're not a Verizon customer, you can trade in a device and receive a Verizon Gift Card or PayPal credit.

If you're eligible for Instant Credit, and redeeming your trade-in for market value (no promotional value added) the value of your trade-in device can be put toward the cost of your new device. If there is any remaining credit it will be put toward your Verizon account.

If you're trading a device and you qualify for promotional value, the promotional value will be credited toward your Verizon account over the number of months specified in the applicable promotion. You will receive your first account credit within 1-2 billing cycles.

If you've received instant credit but your trade-in device has not been received by us within 30 days, we'll have to chargeback any credit applied, on your next bill.

A Verizon Gift Card is a payment card that can be used to buy Verizon mobile or home devices or accessories, replenish your prepaid mobile plan, or pay your mobile or home account's bill. Visit our Verizon Gift Card FAQs for more information.

We will inspect your trade-in device to confirm that it is in the same condition described in your trade-in request. If the actual appraisal value is higher or lower than the initial estimated value, we will adjust your credit to match the final appraised value.

Device trade-ins are final. After you accept the trade-in credit and send us your device you can't get the device back.

You can try to:

• Re-submit your request to trade in your device
• Visit a Verizon store to trade in your device

The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission, we received a different device than expected, or the activation lock is turned on (e.g., Find my iPhone® or the Find My app).

We inspect the device you send to ensure it matches the information you submitted. If it doesn't match the description or was submitted after 30 days you may receive less value than originally indicated.

If you claimed a trade-in promotion for a device that is not eligible, we’ll give you the trade-in value of the device, excluding the promotion.

To learn more, visit our Terms & Conditions for trading in a used mobile device to Verizon.

If you originally requested a trade-in return kit, you can order a new kit. Use the submission ID you received in our confirmation email, or the email address you provided when you submitted your device trade-in request.

Note: If you originally requested shipping materials, you must ship the device with materials we provide. You will not be able to return your device with your own materials/label, and you will not be able to bring it to a store to return.

What is the submission ID for my traded device and where can I find it?

If you no longer want to trade in your device, call us  at (800) 416-8894 or contact us and request that your trade-in be canceled. If you've already shipped your device, it cannot be returned.