Mobile device deals and promos FAQs

Typical mobile device deals we offer include:

• Buy one device and get one (BOGO) at a discounted price. Learn more about BOGO deals.
• Trade-in your device and get credit towards another. Learn more about trade-in deals.
• Buy a qualifying device and get a discount. Learn more about free or discounted deals.

Requirements are different for every promotion, so always read the offer details.

In general:

• Our special deals and promotions are:
  • Subject to change at any time.
  • Available while supplies last.
• For many of these deals, your savings are applied to your account in the form of promo credits. Promo credits can take 1 or 2 bill cycles to appear on your bill.

Visit our deals page any time to see current promotions. You can also check My Verizon to see if you have special deals available just for you.

Yes, we frequently have deals for existing customers who want to upgrade. You can find them on our Upgrade Deals page.

Additionally, many of our other deals allow existing customers to qualify by adding a new line to their account. Check the promo’s terms for more information.

To be eligible for our deals and promos your account must be current and not past due.

Your promo credit automatically ends if the deal’s eligibility requirements are no longer met, even if you didn’t get the full credit:

• If the deal requires you to buy your new device on a device payment agreement, to get the full promo value you must continue device payments until the end of your device payment agreement term.
• If the promotion requires that you be on a certain monthly mobile plan and you later change that plan before you get all the promo credits, the credits will stop.

With most of our deals you can choose to make payments over time by signing a device payment agreement, or pay the full retail price of the device at the time of purchase. Check the promotion’s details for more information.

Note: If you have a device payment agreement, your promo will be applied over your device payment term (i.e., 36 months). If you purchased your device at full retail price, your promo will be applied over 36 months.

Your promo credits stop if you:

• Cancel your service on a line that's getting a promotion.
  • You'll also be required to pay the remaining balance if on a device payment agreement (Missouri customers have the option of continuing to pay their remaining balance over time).
• Pay off your device's device payment agreement early.
  • For buy one, get one deals, after 6 months you can pay off the "buy one" device and the promo credits for the "get one" device will continue.
• Do an early upgrade on a line receiving a promo.
• Transfer your service to another account.
  • For buy one, get one deals, if you transfer the "get one" device to another account your promo credits stop. If you transfer the "buy one" device within 6 months of getting the device your promo credits will stop.
• On a buy one, get one promo, if you disconnect the "buy one" device's line within 6 months of ordering the device
  • You're also required to pay the remaining balance of the device payment agreement.
• Change your mobile plan to one that's not eligible for the deal.

Yes, you'll still receive credits if you suspend your service. However, if you're in the military and you suspend your service due to a military deployment, your device payments and credits will be suspended.

Many of our deals give you your savings in the form of monthly credits that are added to your bill. The credit amount is spread across the full promo term whether you purchased on a device payment agreement or at full retail price.

The promo credits:

• Appear on your bill as “Device Promo” under either "Monthly charges and credits" or "One-time charges and credits"
• Reduce your overall bill amount.
• Usually take 1 or 2 billing periods to appear on your bill.

Note: If you make changes that aren't in keeping with the deal's requirements (e.g., change to a non-qualifying plan, pay off your device early, etc.) then the promo credits stop even if you didn’t get the full promo credit.

A BOGO promotion gives special pricing when you buy 2 devices at the same time:

BOGO deal requirements:

• The device you're getting the discount on must be of equal or lesser value than the device you're buying.
• You pay for both devices with device payments. At the same time, you get a promo credit on your bill each month that completely or partially offsets the monthly payment for the "get one" device.
• To qualify for a BOGO, both the device you’re buying and the device you’re getting must be on an eligible plan.
  • To maintain the discount, the device you’re getting the discount on must remain on a qualifying plan for the entire term, while the device you’re buying must remain on an eligible plan for at least 6 months.
    
    Note: The value of some BOGO deals may vary depending on your plan selection. Please read the promo’s eligibility rules for more information.

For example, say you use a BOGO device payment offer to get 2 Samsung Galaxy S9s:

• Let's say each smartphone costs $799.99.
• The device payment agreement is 36 monthly payments of about $22/mo. for each smartphone. That’s $44/mo. total (associated taxes and service fees are extra).

Your bills show:

*Credits can appear on your next bill or can take 1-2 billing periods to appear.

A device trade-in promotion requires you to trade-in a qualifying device that is in good working and cosmetic condition to receive a discount on a new device. The trade-in credit is applied each month on your billing statement. You'll start receiving the trade-in credit once your trade-in is returned to Verizon.

To qualify for certain trade-in deals, you may need to be on an eligible plan.

• To maintain the discount, the device must remain on a qualifying plan for the entire term.
  
  Note: The value of some trade deals may vary depending on your plan selection. Please read the promo’s eligibility rules for more information.

Promo credits can take 1-2 billing periods to appear.

The trade-in device must meet the following requirements:

• The device can power on.
• The screen is free of cracks and functioning correctly (front and back).
• The battery is free of damage.
• The activation lock is turned off (ex., Find My iPhone / Activation Lock).
• The device received matches the device you stated you would send us.

The device you’re trading does not need to be active on your account and it can be from another carrier.

You can check the status of your trade-in submission or reorder shipping materials at any time. If you have additional questions, please contact us.

A free or discounted device deal gives a monthly credit that is applied to your billing statement over your promotional term to offset the cost of a qualifying device purchase. Depending on the promotion, a new line may be required.

Note: Promo credits can take 1-2 billing periods to appear. If you have a device payment agreement, your promo will be applied over your device payment term (i.e., 36 months). If you purchased your device at full retail price, your promo will be applied over 36 months.

Typically, free or discounted device promotions only require a purchase of a qualifying new device. A trade-in or second device purchase isn't usually needed. As always, please read the promo eligibility rules carefully.