Check the device's housing and buttons for:
- Cracks
- Scratches
- Separation between the halves
- Keys, buttons or lenses missing
- Warping or bending
Place an order online or on the My Verizon app and select the pickup option available. Some stores may be limited to curbside pickup only.
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If your current device is under warranty and has a manufacturing defect:
However, if the device you returned has no manufacturing defect but is damaged instead, then the device:
If your device has the kind of damage described in this guide, you have other options for getting a replacement device while avoiding a Damaged Device Fee:
If neither of the above options applies, you can:
A modification is any physical change to the device that wasn't made by the manufacturer or an authorized agent.
Modifications include:
Most smartphones have indicators called LDIs or Liquid Contact Indicators (LCIs). These indicators turn red when they're activated by liquid contact. If the LDI or LCI is activated, the device isn’t eligible for warranty replacement.
Remove the SIM card tray to find the LCI and check if it's activated.
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