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Arlo Go - Support Overview

Find device-specific support and online tools for your Arlo Go.
Activate and setup
Learn how to activate and set up your Arlo Go.

Troubleshoot Arlo Go
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Arlo Go - Activate / Set Up Device

Here's how to activate and set up your Arlo Go camera.

Arlo Go Quick Reference Guide (PDF)

This Arlo Go quick reference guide shows you how to insert the battery, create an account, set up and basic use.

Arlo Go User Guide (PDF)

Learn how to set up and install your Arlo Go, insert the SIM card or SD card, personalize your camera, view your content, settings, and advanced use.

Install Arlo App

Here's how to download and install the Arlo app to your Android or Apple device.

Battery & Power

Charge the Device - Arlo Go

Here's how to charge and determine the charging status for your Arlo Go camera.

Insert / Remove Battery - Arlo Go

Here's how to insert / remove the battery on your Arlo Go.

View Battery Info - Arlo Go

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Arlo Go.

Calling & Dialing

My Verizon Website - Update Connected Device Emergency Address (E911)

Here's how to update the E911 address on your device, used by emergency personnel, via the My Verizon website.

Device ID & Info

Arlo Go - View Device ID (ESN / IMEI / MEID)

Here's how to view your Arlo Go camera's device ID (IMEI).

View Phone Number - Arlo Go

Here's how to view the phone number for your Arlo Go.

Memory/Storage

Arlo Go - Insert or Remove SD / Memory Card

Here's how to insert or remove a SD / memory card for your Arlo Go camera.

Operating System & Software

Arlo Go Software Update

Get instructions on how to download the latest software update for improvements and fixes to your Arlo Go.

Factory Data Reset (Powered On) - Arlo Go

If your camera is unresponsive, view this info.

Install Device Software Update - Arlo Go

Here's how to check for and install software updates on your Arlo Go camera.

View Software Version - Arlo Go

Here's how to view the current software version for your Arlo Go.

SIM Card

Arlo Go - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Arlo Go.

Arlo Go - View SIM Card Number

Here's how to view your Arlo Go camera's SIM card number.

Remove SIM Card - Arlo Go

Here's how to remove the SIM card from your Arlo Go camera.

Status Indicators/Lights

LED Status Indicators - Arlo Go

View this info for explanations of status LEDs on your Arlo Go camera.

View Signal Strength - Arlo Go

Here's how to view signal strength on your Arlo Go camera.

Wi-Fi & Network

Edit Access Point Name (APN) - Arlo Go

To configure the APNs your camera can use, view this info.

Network Mode Settings - Arlo Go

View this info on network mode settings if you're having issues with data services on your Arlo Go camera.