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Arlo Go - Support Overview

Find support and online tools for your Arlo Go.
Activate and setup
Learn how to activate and set up your Arlo Go.

Troubleshoot Arlo Go
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Arlo Go - Activate / Set Up Device

Here's how to activate and set up your Arlo Go camera.

Arlo Go Quick Reference Guide (PDF)

This Arlo Go quick reference guide shows you how to insert the battery, create an account, set up and basic use.

Arlo Go User Guide (PDF)

This Arlo Pro User Guide can help you get the most out of your device, like set up and installation, inserting the SIM card or SD card, personalizing your camera, viewing your content, settings, and advanced use.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Import Other Dial-up Accounts - VZAccess® Manager

Here's how to import existing Internet Service Provider (ISP) dial-up accounts using VZAccess Manager on your Windows computer.

Set Up Favorites - Mobile Web 2.0

Here's how to add your favorite websites to Mobile Web 2.0.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Charge the Device - Arlo Go

Here's how to charge and determine the charging status for your Arlo Go camera.

Insert / Remove Battery - Arlo Go

Here's how to insert / remove the battery on your Arlo Go.

View Battery Info - Arlo Go

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Arlo Go.

Device ID & Info

Arlo Go - View Device ID (ESN / IMEI / MEID)

Here's how to view your Arlo Go camera's device ID (IMEI).

View Phone Number - Arlo Go

Here's how to view the phone number for your Arlo Go.

Device Settings

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Home Screen

Customizing favorites on the Home Deck - Mobile Web

Here's how to add a link / folder to mobile web on your desktop or notebook computer.

Memory/Storage

Arlo Go - Insert or Remove SD / Memory Card

Here's how to insert or remove a SD / memory card for your Arlo Go camera.

Operating System & Software

Factory Data Reset (Powered On) - Arlo Go

If your camera is unresponsive, view this info.

Install Device Software Update - Arlo Go

Here's how to check for and install software updates on your Arlo Go camera.

NETGEAR Arlo Go - Software Update

Get instructions on how to download the latest software update for improvements and fixes to your device.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

View Software Version - Arlo Go

Here's how to view the current software version for your Arlo Go.

SIM Card

Arlo Go - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Arlo Go.

Arlo Go - View SIM Card Number

Here's how to view your Arlo Go camera's SIM card number.

Remove SIM Card - Arlo Go

Here's how to remove the SIM card from your Arlo Go camera.

Status Indicators/Lights

LED Status Indicators - Arlo Go

View this info for explanations of status LEDs on your Arlo Go camera.

View Signal Strength - Arlo Go

Here's how to view signal strength on your Arlo Go camera.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Wi-Fi & Network

Edit Access Point Name (APN) - Arlo Go

To configure the APNs your camera can use, view this info.

Network Mode Settings - Arlo Go

View this info on network mode settings if you're having issues with data services on your Arlo Go camera.