Total Equipment Coverage FAQs

Total Equipment Coverage provides coverage for loss, theft, damage and post-warranty malfunctions.

Plus these benefits are available:

• Next-day replacement for lost, stolen or damaged devices.
• Unlimited cracked glass repair for select smartphones for a $0 deductible.TT
• Battery replacement for select smartphones at a Verizon-authorized repair facility. TT

Not available in Florida or for Florida customers.

Total Equipment Coverage consists of Wireless Phone Protection and Verizon Extended Warranty* (each available separately).

Good to know: For detailed information on device protection options, view our brochures.

To qualify for Total Equipment Coverage, you must enroll within 30 days of, or, during one of these events:

• Purchase a new device and activate it on a new line.
• Upgrade to a new device on an existing active line.
• Bring your own device* and activate it on a new line of service, provided it meets the following criteria and your device is eligible for device protection:
  • Device is compatible with the Verizon network.
    
  • Device is fully functioning, without damage (including cracked glass/screens) and free of defects/malfunctions.
  • Device isn't lost or stolen.
  • Device isn't going to be activated on an existing line.

You can check your eligibility in My Verizon. You're eligible to enroll a line in any device protection option listed under Protection and Security.

Good to know:

• Total Equipment Coverage isn't available in Florida or for Florida customers.
  • For Florida customers, coverage for post-warranty malfunctions is provided by Wireless Phone Protection (insurance). Damage replacement deductible and claim limit apply.
• Prepaid accounts aren't eligible for Total Equipment Coverage.

*Certain BYOD or devices purchased from Verizon may not be eligible for device protection. Eligibility determined at the point of sale.

For Nationwide customers,* Total Equipment Coverage costs:

• $9.10 or $12.10 per month depending on device type. For the specific monthly charge, you can visit the Services & perks page in My Verizon. For deductible and device type information, visit phoneclaim/com/Verizon

For New York customers, Total Equipment Coverage costs:

• $8.40, $9.40 or $12.40 per month depending on device type. For the specific monthly charge, you can visit the Services & perks page in My Verizon. For deductible and device type information, visit phoneclaim/com/Verizon

With Total Equipment Coverage, if you file a claim for a lost, stolen or damaged device, you'll need to pay a deductible.

*Total Equipment Coverage is not available in Florida or for Florida customers.

You can view the Device Protection Terms & Conditions online.

If your device is eligible, you can sign up for Total Equipment Coverage on the Services & perks page in My Verizon.*

• My Verizon website: Select See Protection and Security. Scroll to the Total Equipment Coverage section and select Get it now. Follow the prompts to add Total Equipment Coverage.
• My Verizon app: Scroll to the Device Protection section and select Learn More. Select Enroll for the lines you want covered. Select Total Equipment Coverage, and follow the prompts.

*Total Equipment Coverage isn't available in Florida or for Florida customers.

You can file an unlimited number of claims on a single enrolled line in a 12-month period (excluding approved cracked glass repair claims) with a maximum device value of $3,000.

All device protection options continue to renew each month until canceled, and are billed directly to your wireless account. You can cancel your device protection option at any time and receive a prorated refund of your monthly charge.

You can remove Total Equipment Coverage from your line at any time on the Services & perks page in My Verizon. Upon canceling, you'll receive a prorated refund of your monthly charge.

DO NOT remove Total Equipment Coverage if you want to switch to another device protection option. If you do, you'll lose your device protection eligibility. Instead, go to the Services & perks page in My Verizon and enroll in the device protection option you want. You'll be prompted to remove Total Equipment Coverage during the enrollment process.

Note: If you cancel Total Equipment Coverage, your current device won't be eligible for any other device protection option unless it meets the eligibility requirements.