Total Equipment Coverage FAQs

Total Equipment Coverage* is a device protection option that gives you:

• Coverage for loss, theft and damage (including water damage)
• Repair or replacement for post-warranty defects
• Unlimited cracked-screen repair for $29/claim for select smartphones and subject to parts availability - Check eligibility, which is subject to change.

Battery replacement provided under the Verizon Extended Warranty program is available in select locations. Eligibility and repair options will be determined at the point of claim. Check repair eligibility online in My Verizon.

*Not available in Florida.

To be eligible for Total Equipment Coverage, you must enroll either:

• Within 30 days of one of the following:
  • Purchase a new device and activate it on a new or existing line
  • Bring your own device that meets the following criteria:
    1. Is fully functioning, without damage (including cracked screens) and free of defects
    2. Isn't lost or stolen
    3. Is activated on a new line (not an existing line)
• During an open enrollment period. (Open enrollments aren't guaranteed.)

Note: Total Equipment Coverage isn't available in Florida. Prepaid accounts aren't eligible for Total Equipment Coverage at this time.

You can check your eligibility in My Verizon. If Device Protection is listed under the Get Products tab, you're eligible to enroll.

If you're bringing your own device, you can check device eligibility before signing up for a new line of service.

Total Equipment Coverage costs:

• $11/month for smartphones (tier 1) and watches
• $7/month for smartphones (tier 2), basic phones and tablets

Also if you file a claim for a lost, stolen or damaged device, you'll need to pay a deductible.

Find the pricing and deductible for your specific device on Asurion's website:

• I have device protection for my device
  
  Note: Click Find Out Now, and enter the requested information for your phone and ZIP code.
• I don't have device protection for my device yet

If your device or account is eligible, you can sign up for Total Equipment Coverage on the Add-ons and apps page in My Verizon.*

• My Verizon website: Click See all eligible add-ons. Scroll to the Total Equipment Coverage section and click Get it now. Follow the prompts to add Total Equipment Coverage.
• My Verizon app: Scroll to the Device Protection section and tap Learn More. Tap Enroll for the lines you want covered. Select Total Equipment Coverage, and follow the prompts.

*Total Equipment Coverage isn't available in Florida.

You can have up to 3 replacements or repairs in a 12-month period (not including cracked-screen repairs) with a device replacement maximum of $400 or $2,000 per claim, depending on device type.

You can view the Device Protection Terms & Conditions online.

You can remove Total Equipment Coverage from your line at any time from the Products & Apps page in My Verizon. Upon canceling, you'll receive a prorated refund of your monthly fee.

DO NOT remove Total Equipment Coverage if you want to switch to another device protection option. If you do, you'll lose your device protection eligibility. Instead, go to the Add-ons and apps page in My Verizon and enroll in the device protection option you want. You'll be prompted to remove Total Equipment Coverage during the enrollment process.

Note: If you cancel Total Equipment Coverage, your current device won't be eligible for any other device protection option unless it meets the eligibility requirements.