Total Equipment Coverage FAQs

Total Equipment Coverage provides coverage for loss, theft, damage and post-warranty malfunctions.

Plus these benefits are available:

• Next-day replacement for lost, stolen or damaged devices
• Unlimited cracked screen repair for select smartphones for only $29 for each approved cracked screen repair claim TT
• Battery replacement for select smartphones at a Verizon-authorized repair facility TT

Not available in Florida or for Florida customers.

Total Equipment Coverage consists of Wireless Phone Protection and Verizon Extended Warranty (each available separately).

For detailed information on device protection options, please view our brochures.

To be eligible for Wireless Phone Protection, you must enroll within 30 days* of one of the following:

• Purchase or upgrade to a new device and activate it on a new or existing line
• Bring your own eligible device** that meets the following criteria:
  • Is fully functioning, without damage (including cracked screens) and free of defects
  • Isn't lost or stolen
  • Is activated on a new line (not an existing line)

*Has your device been activated for more than 30 days? From 2/13/23 - 4/13/23, you can enroll your device in Verizon Mobile Protect or any of our protection options if the device is:

• Fully functioning
• Without damage (including cracked screens)
• Free of defects

Note: Total Equipment Coverage isn't available in Florida or for Florida customers. Prepaid accounts aren't eligible for Total Equipment Coverage at this time.

You can check your eligibility in My Verizon. If Device Protection is listed under the Get Products tab, you're eligible to enroll.

If you're bringing your own device, you can check device compatibility before signing up for a new line of service.

**BYOD may be eligible for device protection. Eligibility determined at the point of sale.

For Nationwide customers, Total Equipment Coverage costs:

• $8.40 or $11.40 per month depending on device type. For specific monthly charge, you can visit the Add-ons and apps page in My Verizon. For deductible and device type information, visit phoneclaim/com/Verizon

For New York customers, Total Equipment Coverage costs:

• $8.40, $10.15 or $11.40 per month depending on device type. For specific monthly charge, you can visit the Add-ons and apps page in My Verizon. For deductible and device type information, visit phoneclaim/com/Verizon

With Total Equipment Coverage, if you file a claim for a lost, stolen or damaged device, you'll need to pay a deductible.

If your device is eligible, you can sign up for Total Equipment Coverage on the Add-ons and apps page in My Verizon.*

• My Verizon website: Click See all eligible add-ons. Scroll to the Total Equipment Coverage section and click Get it now. Follow the prompts to add Total Equipment Coverage.
• My Verizon app: Scroll to the Device Protection section and tap Learn More. Tap Enroll for the lines you want covered. Select Total Equipment Coverage, and follow the prompts.

*Total Equipment Coverage isn't available in Florida or for Florida customers.

You can file up to 3 claims on a single enrolled line in a 12-month period (excluding approved cracked-screen repair claims) with a maximum device value of $400 or $3,000, depending on device.

You can view the Device Protection Terms & Conditions online.

All device protection options continue to renew each month until canceled, and are billed directly to your wireless account. You can cancel your device protection option at any time and receive a prorated refund of your monthly charge.

You can remove Total Equipment Coverage from your line at any time on the Add-ons and apps page in My Verizon. Upon canceling, you'll receive a prorated refund of your monthly charge.

DO NOT remove Total Equipment Coverage if you want to switch to another device protection option. If you do, you'll lose your device protection eligibility. Instead, go to the Add-ons and apps page in My Verizon and enroll in the device protection option you want. You'll be prompted to remove Total Equipment Coverage during the enrollment process.

Note: If you cancel Total Equipment Coverage, your current device won't be eligible for any other device protection option unless it meets the eligibility requirements.