Total Mobile Protection for Business

Total Mobile Protection for Business delivers same-day device replacement and setup. So you can keep working. Enroll by 4.13 to take advantage of this coverage.

Certain benefits are available for select devices. Claims limitations, deductibles, line limits and terms apply. See your Verizon Business Account Manager for details. Same-day device replacement and setup is available for select smartphones, subject to parts/inventory availability. Eligibility will be determined at the time of claim approval. Replacement device could be new or refurbished.

What it is

Total Mobile Protection for Business gives you powerful protection for your device in case of loss, theft, damage and post-warranty malfunctions.

Certain benefits are available for select devices. Claims limitations, deductibles, line limits and terms apply. See your Verizon Business Account Manager for details. Same-day device replacement and setup is available for select smartphones, subject to parts/inventory availability. Eligibility will be determined at the time of claim approval. Replacement device could be new or refurbished.

 

Woman leaning against an office doorway using her smartphone

Getting started

Pick the plan that fits your business. Choose single-device protection for line-level coverage or get multi-device protection (3-49 lines with eligible devices) for account-level coverage that’s cost-efficient and fits your device mix.

Eligibility

Enroll within 30 days of device activation or during an Open Enrollment Period.

New and Certified Pre-Owned (CPO) devices or a bring-your-own device (BYOD) on a new line of service are eligible for Total Mobile Protection for Business.

Tech Coach

Get live, on-demand access to Tech Coach for technical support, same day delivery and setup for replacement smartphones and new devices purchased from Verizon.com, laptop health checkups and device refresh.

The Tech Coach app collects data from the user’s device to facilitate certain Tech Coach services, including but not limited to the Tap-to-Call, Tap-to-Chat, and device optimization and insights functionalities. This data is used solely for Tech Coach services. The Tech Coach app is provided by Asurion Mobile Applications, LLC. For complete details, see the Tech Coach terms of service. Device must be on and within the Verizon Wireless Data Network Coverage Area for the Tech Coach app to function. Data usage applies for download and use.

Benefits

Productivity maintained

Avoid lengthy downtime with support and services that help you keep working.

Multi-device protection

Verizon offers multi-device protection for accounts with 3-49 eligible lines.

Confidence

Protect your bottom line with single-device protection plans starting at $13 or $16/month (depending on device). Taxes and fees apply.

Plans

Verizon device protection options are available for eligible Verizon business wireless lines and devices. You must enroll within 30 days of device activation or during another qualifying event. Certain benefits are available with select plans. Claims limitations, deductibles, taxes, fees and terms apply

Total Mobile Protection for Business


Single-device protection for line-level coverage and unlimited claims

Verizon device protection options are available for eligible Verizon business wireless lines and devices. You must enroll within 30 days of device activation or during another qualifying event. Certain benefits are available with select plans. Claims limitations, deductibles, taxes, fees and terms apply.

 

$13.00
per month. Taxes and fees apply. Select smartphones, watches, tablets and basic phones.

$16.00

per month. Taxes and fees apply. Select smartphones and watches.

Total Mobile Protection
Multi-Device for Business

Multi-device protection for cost-efficient, account-level coverage with shared claims

Verizon device protection options are available for eligible Verizon business wireless lines and devices. You must enroll within 30 days of device activation or during another qualifying event. Certain benefits are available with select plans. Claims limitations, deductibles, taxes, fees and terms apply.
$49.00
per month. Taxes and fees apply. 3-10 lines with eligible devices. Three registered lines share six claims every 12 months.

$149.00

per month. Taxes and fees apply. 11-24 lines with eligible devices. Three registered lines share six claims every 12 months.


$299.00

per month. Taxes and fees apply. 25-49 lines with eligible devices. Twenty-five registered lines share 50 claims every 12 months.

Features

Same-day delivery and setup

Your replacement or new devices purchased from verizon.com will be delivered and set up the same day.

All same-day delivery and setup services (a benefit of Tech Coach) are subject to the following: available in select locations, which are subject to change at any time, contingent on certain criteria, including customer location, technician availability and inventory availability. Same-day delivery and setup for new devices is only available for devices purchased on verizon.com, if presented as an option at the time of device purchase. Same-day delivery and setup for insurance replacements is available for select smartphones with approved claims, with eligibility determined at time of claim approval. Replacement device could be new or refurbished.

Unlimited cracked screen repair

Get your screen repaired as soon as the same day for a $0 deductible.

Select smartphones that only have a cracked front screen are eligible for cracked-screen repair (smartphones with damage to the back glass or other damaged components beyond front glass are not eligible for cracked-screen repair). Subject to parts availability, in select locations, which are subject to change at any time. Availability of same-day repair depends on criteria such as claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Eligibility for cracked-screen repair will be determined at time of claim approval. Visit phoneclaim.com/verizon to check current device eligibility. This benefit is provided by Wireless Phone Protection.

$99 damage deductible

Get a replacement device when you need one most to keep your business moving forward.

The $99 damage deductible will apply for all damage that is ineligible for cracked-screen repair. The $99 damage deductible will not apply if your loss and theft deductible is under $99. In such cases, the damage deductible will be the same as your loss and theft deductible.

Fast battery replacements

Get help fast for battery replacements and other post-warranty malfunctions at an Authorized Repair Facility.

Get help fast at an Authorized Repair Facility for battery replacements and other post-warranty malfunctions. Verizon Extended Warranty is a service contract, separate and distinct from any product/service warranty which may be provided by the device manufacturer, and does not extend the term of any such product/service warranty. Replacement or repair for post-warranty malfunctions is provided under Verizon Extended Warranty. Repairs are available for select smartphones only, in select locations, subject to parts and technician availability. Eligibility for repair will be determined at the point of Extended Warranty claim. If a repair option is not available for your model smartphone, you will be offered a replacement device, and the Extended Warranty $49 replacement fee will be waived. Verizon Extended Warranty is not available in Florida or for Florida customers. In Florida, extended warranty coverage is provided by the insurance program (device replacement deductible and claim limit apply).

Unlimited laptop health checkups

Help keep your business laptop in shape with PC tune-ups, diagnostic exams to help identify issues and expert help removing viruses.

Available in select locations and for select laptops, which are subject to change at any time. Laptop health checkups are limited to diagnostic exams only, and do not include troubleshooting, triage, repair or replacement services. Antivirus software installation, scanning and virus removal (if applicable) will also be provided.

24/7 access to tech support

Live, on-demand access to Tech Coach experts who can help you better utilize your device and connect it to virtually anything else.

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FAQs

Enrollment in the plan must occur within 30 days of device activation and other qualifying events like open enrollment. You can:

  • Purchase or upgrade to a new device and activate it on a new or existing line

  • Switch to Verizon and bring your own eligible device that meets the following criteria:

    • Fully functioning, without damage (including cracked screens) and free of defects

    • Not lost or stolen

    • Activated on a new line (not an existing line)

Check your eligibility for this plan in My Business. If Device Protection is listed under the Get Products tab, you're eligible to enroll. If you're bringing your own device, check device compatibility with Verizon’s networks before signing up for a new line of service and data plan. Prepaid accounts aren't eligible for Total Mobile Protection for Business.

 

Total Mobile Protection for Business provides line-level protection by enrolling the individual lines you want to cover.

Total Mobile Protection Multi-Device for Business provides account-level protection if your account has 3 to 49 eligible lines.

When you file a claim (either insurance or extended warranty) on a line with an eligible device, that line is "registered" for a 12-month period, and the claim is counted toward the shared number allowed in the plan. This gives you the flexibility to decide which lines on your account to register for coverage and when. Line registrations automatically reset after 12 months of being claim-free on that line. Claims carry over if you move between coverage options.

Claims may be fulfilled with new or refurbished devices and may be the same model or another model of like kind and quality. Replacement devices may contain original or nonoriginal replacement parts. Colors, features and accessory compatibility are not guaranteed.

Total Mobile Protection for Business includes coverage for loss, theft, damage (including water damage) and post-warranty malfunctions.

All device protection options continue to renew each month until canceled, and are billed directly to your wireless account. You can cancel your optional device protection at any time and receive a prorated refund of your monthly charge. Verizon may cancel your device protection option or change terms by giving you prior written notice as required by law. If you have any questions or wish to cancel your device protection, please call My Business Wireless Support at 800-922-0204. 

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