• Creating differentiated customer experiences




    The customer relationship no longer begins and ends with an in-store transaction. Customers now demand multiple options for interacting with brands and they want personalized, elevated experiences.

    Our advanced technologies can help you deliver engaging and differentiated customer experiences across all touchpoints: on the web, through mobile apps, on the phone and in the store. Meanwhile, customer data can give you the insights you need to design marketing campaigns that have a measurable impact.

    Customer story
    See how we helped Laundromutt go digital and enhance customer experiences with easy, online scheduling of full- and self-service dog grooming appointments.


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Featured resources

  • create a retail customer experience

    Deliver the experiences your customers are looking for.

    Discover the five technologies that can help you differentiate your brand.

    Learn more
  • Restaurant worker with tablet

    Enhancing guest experiences and operational efficiency

    Learn how disruptive market forces are creating new opportunities for restaurants to achieve greater operational efficiencies through innovative technologies.

    Read the white paper
  • Women on mobile device in retail store

    Deliver customer experiences that keep them coming back.

    Learn about the importance of setting your company apart from the competition with outstanding customer service.

    See the infographic

Managed and Professional Services

From design and implementation to analytics and maintenance, our consultants have the deep industry expertise needed to help you develop strategies that will drive results.

Key products and technologies

    • 5G Edge

    • Build stronger customer relationships with media-rich marketing, context- and location-based offers, AR/VR-enabled digital engagement, and other innovations—all made possible by the winning combination of 5G and mobile edge computing (MEC).

      Learn about 5G Edge

    • Augmented reality/virtual reality

    • Creating powerful customer experiences using AR and VR technologies requires the low latency, high speeds and large data volumes that 5G Ultra Wideband and MEC can support.

      Learn more

    • One Talk

    • Quickly and seamlessly route customers’ calls to the right people, so you can provide the convenient support that helps build and foster customer satisfaction and loyalty.

      Get details on One Talk

  • See how connected stores
    are the future of retail.

  • Explore these interactive store illustrations to see how advanced technologies are helping to reshape retail and restaurant experiences.

Products for retail

There are many possibilities for what the future of retail could look like, so whatever vision you have for your business, we have the products and solutions that will help you build it.

  • 5G icon

    5G Ultra Wideband

    Redefine what's possible in retail by using the low latency and massive capacity of 5G to drive immersive and personalized online, mobile and in-store experiences.

    Learn more

  • enterprise mobility

    LTE Business Internet

    Provide connectivity, data and application visibility beyond your store walls with a fast, fixed internet connection that’s easy to self-install at any location where Verizon 4G LTE coverage is available.

    Learn more

  • Network connection

    Network as a Service

    Keep up with the pace of your customers’ evolving needs with a flexible network infrastructure that can allow you to quickly scale and adopt new technologies and capabilities.

    Learn more

  • Device protection

    Mobile Device Management

    Use mobile device management, mobile threat defense and endpoint security to help protect your customer and business data on devices across the retail ecosystem.

    Learn more

  • Cloud

    Network and Cloud Security

    Deploy network monitoring and cloud security services to address core network security, and leverage mobile solutions to help ensure data security across all your devices.

    Learn more

  • Location tracking

    Verizon Connect

    Get a plug-and-play fleet management solution that allows you to easily track and manage field services, transportation, and retail deliveries.

    Learn more

  • mobile kiosk wireless

    Automated Retail

    Deliver self-service machines with on-demand access to popular products—throughout your store and other high-traffic areas. 

    Learn more

  • Tablet

    DX Advisory Services

    Take advantage of a suite of consulting services focused on helping retailers improve customers' experiences and streamline operations.

    Learn more

  • Wifi


    Get unprecedented insight into the root cause of disruptions across your network—down to individual devices and applications—to help ensure consistent and reliable shopping experiences.

    Learn more

  • 4G

    Backup Internet and Failover solutions

    Use our reliable 4G LTE wireless network to help keep your critical applications online or to support temporary or remote locations.

    Learn more

Valuable resources and information

  • The Future of Work industry report: Retailers prepare for a new environment

    See how we helped retailers identify their future readiness by examining four critical dimensions.

    Read more
  • 5G use cases

    Learn how retailers can deliver exceptional customer experiences by improving access to product information and availability.

    Learn more
  • How MEC Can Give Retail an Edge

    Learn how multi-access edge computing (MEC) could impact the retail industry.

    Watch the video
  • Retail’s Digital Roadmap

    See why a digital roadmap is increasingly critical to operational sustainability and enterprise growth.

    See more
  • Quick Service Restaurant Solutions

    See how agile, adaptable technologies can help you streamline restaurant operations and elevate the customer experience.

    See more

Let's get started.

  • 5G Ultra Wideband (UWB) available only in parts of select cities. 5G UWB access requires a 5G-capable device with select voice/data and 5G UWB plans. 5G Nationwide available in 2,700+ cities.