Internet Abuse Compliance Process

Internet-Abuse Verizon's Response

Verizon - A World-Class ISP

As a leading global provider of voice and data communications services, Verizon recognizes the concerns its customers may have regarding network activity that furthers illegal or disruptive activities. To this end, Verizon has contractual and operational measures in place to help address allegations of fraudulent, illegal, or abusive use of Verizons communications services.

What is Internet-Abuse?

Any activity over the Internet, whether deliberate or unintentional, which is illegal or in any way disrupts the good-functioning of the Internet, may be regarded as abuse. Specifically, if an IP address allocated to Verizon is involved in the following type of activity, we will consider it abuse:

• Abuse of minors
• Data-theft (Phishing)
• SPAM
• (D)DOS
• Hacking
• Virus-distribution

The Acceptable Use Policy (AUP)

To help ensure that Verizons shared Internet services are used responsibly, Verizon maintains an Acceptable Use Policy (AUP) that describes our requirements for all use of our Internet network.

The Internet AUP is a legal instrument, the conditions of which automatically apply to all use of our Internet network; the policy can be found at the Verizon Businesss global Terms & Conditions site.

The Internet Abuse Group

To ensure compliance with the AUP, Verizon also has a number of staff located across the globe, dedicated to investigating and resolving Internet abuse incidents involving Verizons Internet network around the world.

You may contact the Internet Abuse Group by consulting the relevant AUP page for your country from the Terms & Conditions site. Here you will find the appropriate Internet-abuse e-mail alias, which can be used to send an inquiry specific to your nation or global region.

How It Works

Do you want to report Internet abuse?

1. Follow the guidance above and send an e-mail to the abuse alias relevant to your own country or that of the source of problem (if you know it).
2. You will receive an automated e-mail reply confirming receipt of your inquiry and providing a unique tracking number. The Internet Abuse group may or may not contact you, depending on the inquiry, but should you have questions, you may re-contact the Internet Abuse team, quoting the tracking number previously supplied.

Are you a Verizon customer that has been contacted by the Internet Abuse group?

1. Normally, if an inquiry about misuse of a Verizon IP address allocated to you has been received, Verizons Internet Abuse group will send you an e-mail describing the alleged AUP non-compliance and requiring its investigation and rectification by you. This communication will supply a unique tracking number, so the progress of individual cases can be followed.
2. The e-mail from the Internet Abuse group will advise you that non-compliance with Verizons Internet AUP can result in temporary suspension of connectivity or even contract termination, if the behavior is confirmed and not rectified in a reasonable period of time.
3. Do not ignore the e-mail warning. If you require more information, contact the Internet Abuse alias that sent you the advisory, and reference the tracking number.
4. If there is no response to the e-mail warning, the Internet Abuse group may attempt to contact you by telephone or fax; as defined by the contact details you have supplied to us or by research via public media.
5. If you are unsatisfied with the interaction with the Internet Abuse group, contact your dedicated Verizon service manager, and reference the tracking number and abuse alias you were dealing with.

Verizon thanks you for your co-operation in keeping the Internet safe and available for all.

Contact us

Important Legal Notice Regarding This Document: This document contains general descriptive information regarding certain Verizon policies and procedures. It is not binding on Verizon, is provided as is, and does not create or modify any contractual obligation on the part of Verizon. Verizon reserves all rights with respect to enforcement of its AUP and its legal rights.