Connected Car Wi-Fi FAQs

Visit our Connected Car Wi-Fi Support page for help with your vehicle brand.

Visit our Connected Vehicle app FAQs to learn about managing your service with the app.

No. You can't transfer a Connected Car Wi-Fi line to another vehicle.

You have to cancel your existing Connected Car Wi-Fi line of service and create a new one. To complete this process, click the Chat with us button at the bottom right corner of this page to contact one of our representatives.

Once you've added Connected Car Wi-Fi to your Verizon account, or created a new Verizon account with Connected Car Wi-Fi, connect a device to the Wi-Fi hotspot in your vehicle and check your internet connection.

Visit our Connected Vehicle app FAQs to learn about managing your service with the app.

Note: Always pay close attention to the road, don't use your device while driving, and don't drive when distracted.

The optimal way to subscribe to, monitor, and get support for your Connected Car Wi-Fi is through the Connected Vehicle App.

Visit our Connected Vehicle app FAQs to learn more.

If you need to temporarily suspend a Connected Car Wi-Fi line, click the Chat with us button at the bottom right corner of this page to contact one of our representatives.

Our Suspend your mobile services FAQs has details on suspending a line.

The Connected Car free trial is available for eligible Bentley vehicles and lasts until you use up 1 GB of data or after 30 days, whichever comes first.

For eligible Bentley vehicles you can begin the trial the first time you connect to the Connected Car Wi-Fi in your vehicle.

During the trial you'll receive alerts when you have 50% and 0% of your trial data remaining.

Once you have 0% of your data remaining or your trial period has ended, we'll send you an email letting you know the trial has expired and asking you to subscribe for continued service.

You can subscribe through your mobile device connected to your Bentley vehicle, or follow the link in the email to subscribe via verizon.com.

Once you've used up your free trial data or reached the day limit you'll receive a trial expiration email with the chance to subscribe to continue Connected Car Wi-Fi service.

You can also call Verizon at 866-704-7172 to subscribe or for plan questions specific to your vehicle.

Visit Connected Car Wi-Fi (Bentley) - View Device ID (IMEI) to learn how.

Sign up for unlimited connectivity powered by Verizon for your BMW through the My BMW app.

If not already done, download the My BMW app. Sign in, click the Profile icon, scroll to 3rd Party Services and select Personal eSIM. Then follow the prompts to sign up.

You can also refer to the BMW's Get Started Guide (PDF*).

Easily switch between cars with Multi-Vehicle Connect: Access your data from up to 3 BMWs paired with your plan. Your plan is enabled when you log in to qualifying vehicles. You may be able to synchronize your BMW ID with your Personal eSIM in certain vehicles.

Your car is your phone with Number Share - Vehicle. Pair your BMW to your phone and your vehicle can receive and make voice calls on Verizon’s nationwide network without requiring your phone.

You can check and configure Hotspot settings and add devices using the Personal Hotspot app in the All Apps menu of the vehicle. You can then confirm the network name, set a password, and enable/disable the network. You can also refer to BMW’s Get Started Guide (PDF*) for instructions.

The customer can initiate profile deletion in the vehicle, or also delete their eSIM profile from the vehicle using the My BMW app.

See the Get Started Guide (PDF*) from BMW for details.

The Connected Car free trial is available for eligible Genesis vehicles. The free trial lasts until you use 3 GB of data or after 3 months, whichever comes first.

A Genesis Connected Services subscription is required.

Here’s how the Connected Car Wi-Fi free trial works:

1. Eligible Genesis vehicles get an automatic email invitation for the Wi-Fi Hotspot trial.
2. Use the link in the email to follow the prompts and enroll in the trial.
3. Your free Wi-Fi Hotspot trial is automatically enabled after approximately 24 hours.
4. During the trial you receive alerts when you have 50% and 10% of your trial data remaining. When you have 0% trial data remaining or your 3-month trial period has ended, we send an email letting you know the trial has expired and invite and ask you to subscribe for continued service.
5. You can then subscribe to Connected Car Wi-Fi through your mobile device connected to your Genesis vehicle, or follow the link in the email to subscribe via verizon.com.

You can also call Verizon at 866-344-5283 to subscribe or for plan questions specific to your vehicle.

Note: An active Genesis Connected Services subscription (complimentary for new original owners) is required.

Visit Connected Car Wi-Fi (Genesis) - View Device ID (IMEI) to learn how.

Confirm that your Wi-Fi is working. If your Wi-Fi is not working, use these steps to check: Connected Car Wi-Fi (Genesis) - Turn Wi-Fi Hotspot On/Off.

If your Wi-Fi is working, but Amazon music streaming is not, contact Genesis Customer Care at 844-340-9741.

Try Connected Car Wi-Fi for free for 3 months or until you use 3 GB of data (whichever comes first).

Here’s how the Connected Car Wi-Fi free trial works:

1. Eligible Hyundai vehicles get an automatic email invitation for the Wi-Fi Hotspot trial:
   1. Use the link in the email to follow the prompts and enroll in the trial.
   2. Your free Wi-Fi Hotspot trial is automatically enabled after approximately 24 hours.
2. During the trial you'll receive alerts when you have 50% and 10% of your trial data remaining. When you have 0% of your data remaining or your 3-month trial period has ended, we send an email letting you know the trial has expired and invite and ask you to subscribe for continued service.
3. You can then subscribe to Connected Car Wi-Fi through your mobile device connected to your Hyundai vehicle, or follow the link in the email to subscribe via verizon.com.

If your dealer didn’t complete your enrollment at the time of purchase:

1. Visit Welcome to MyHyundai
2. Select register
3. Create your MyHyundai account
4. Add your vehicle

Note:

• An active Hyundai Bluelink subscription (complimentary for new original owners) is required.
• You can subscribe through your mobile device connected to your Hyundai vehicle, or follow the link in the email to subscribe via verizon.com.

Once you've used up your free trial data or reached the 3-month limit you'll receive a trial expiration email with the chance to subscribe to continue Connected Car Wi-Fi service.

Visit Connected Car Wi-Fi (Hyundai) - View Device ID (IMEI) to learn how.

Confirm that your Wi-Fi is working. If your Wi-Fi is not working, use these steps to check: Connected Car Wi-Fi (Hyundai) - Turn Wi-Fi Hotspot On/Off.

If your Wi-Fi is working, but Amazon music streaming is not, contact Hyundai Call Center 800-633-5151 (Option 6) or 855-225-8354.

Try Connected Car Wi-Fi for free for 3 months or until you use 3 GB of data (whichever comes first).

For eligible Kia vehicles you can begin the trial the first time you connect to the Connected Car Wi-Fi in your vehicle.

During the trial you'll receive alerts when you have 50% and 10% of your trial data remaining.

Once you have 0% of your data remaining or your trial period has ended, we'll send you an email letting you know the trial has expired and asking you to subscribe for continued service.

You can subscribe through your mobile device connected to your Kia vehicle, or follow the link in the email to subscribe via verizon.com.

Once you've used up your free trial data or reached the 3-month limit you'll receive a trial expiration email with the chance to subscribe to continue Connected Car Wi-Fi service.

Visit Connected Car Wi-Fi (Kia) - View Device ID (IMEI) to learn how.

Try Connected Car Wi-Fi for free for 1 month or until you use 1 GB of data (whichever comes first).

For eligible Lamborghini vehicles you can begin the trial the first time you connect to the Connected Car Wi-Fi in your vehicle.

During the trial you'll receive alerts when you have 50% of your trial data remaining.

Once you have 0% of your data remaining or your trial period has ended, we'll send you an email letting you know the trial has expired and asking you to subscribe for continued service.

You can subscribe through your mobile device connected to your vehicle, or follow the link in the email to subscribe via verizon.com.

Once you've used up your free trial data or reached the 1-month limit you'll receive a trial expiration email with the chance to subscribe to continue Connected Car Wi-Fi service.

Visit Connected Car Wi-Fi (Lamborghini) - View Device ID (IMEI) to learn how.

The connected car free trial is available for eligible vehicles and lasts until you use up your free data or exceed the specified time frame, whichever comes first.

• Lexus: 4 GB of data or 12 months
• Toyota: 2 GB of data or 6 months

For eligible Lexus and Toyota vehicles you'll be given the chance to opt in to the free trial the first time you connect to the Connected Car Wi-Fi in your vehicle.

During the trial you'll receive alerts when you have 50%, 25%, 10% and 0% of your trial data remaining.

Once you have 0% of your data remaining, you'll receive an email letting you know that the trial has expired and asking you to subscribe for continued service.

Once you've used up your free trial data or reached the trial month limit you'll receive a trial expiration email with the chance to subscribe to continue Connected Car Wi-Fi service.

You can find the IMEI for Connected Car Wi-Fi in Lexus and Toyota vehicles on the screen of your vehicle's audio player.

To learn how, visit:

• Connected Car Wi-Fi (Toyota) - View Device ID (IMEI)
• Connected Car Wi-Fi (Lexus) - View Device ID (IMEI)

The connected car free trial is available on the Mazda CX-30 (2020 model) with Mazda Connect and lasts until you use up your 2 GB of free data or after 6 months, whichever comes first.

For eligible Mazda vehicles you'll be given the chance to opt in to the free trial the first time you connect to Connected Car Wi-Fi in your vehicle.

During the trial you'll receive alerts when you have 50%, 25%, 10% and 0% of your trial data remaining.

Once you have 0% of your data remaining, you'll receive an email stating that the trial has expired and asking you to subscribe for continued service.

Once you've used up your free trial data or reached the trial month limit you'll receive a trial expiration email with the chance to subscribe to continue Connected Car Wi-Fi service.

There are many ways to subscribe:

• Launch your Connected Car Wi-Fi in vehicle and sign up on your phone through the Verizon portal
• Call us at 877-628-8933 to get set up

You can find the IMEI for Connected Car Wi-Fi within the Verizon marketing emails and clicking on the link to subscribe, entering your last name and zip code should display the IMEI along with a number to call.

Visit Connected Car Wi-Fi (Mazda) - View Device ID (IMEI) for more information.

The Connected Car free trial is available for eligible VW vehicles and lasts until you use up 1 GB of data or after 30 days, whichever comes first.

For VW vehicles with embedded Connected Car Wi-Fi, the trial begins when you enroll with VW in the VW Car-Net Trial, which includes Wi-Fi.

During the trial you'll receive an alert from Verizon when you have used 50% of your trial data.

Once you have used up all your remaining data, you'll receive an email letting you know that the trial has expired and asking you to subscribe for continued service.

Once you've used up your free trial data or reached the trial month limit you'll get a trial expiration email from Verizon with the chance to continue your Connected Car Wi-Fi service.

You can also visit our Connected Car page to add Connected Car Wi-Fi to your account.

You can find the IMEI for Connected Car Wi-Fi in VW vehicles in the "Vehicle Information" section of your VW Car-Net mobile app.

Visit Connected Car Wi-Fi (Volkswagen) - View Device ID (IMEI) to learn how.