Verizon customers - Start by signing into My Verizon or visiting our Trade-in page to view your devices.
Non-customers - Even if you're not a Verizon customer, you can trade in a device and get a Verizon Gift Card or PayPal credit. Follow the steps below to get an estimated value for your device.
- Choose which devices you'd like to trade in.
- Answer a few short questions about the condition of your device to learn the estimated trade-in value. We'll confirm the final value after we get your devices and validate the make/model, eligibility and condition. Even if it's zero, we can still recycle the device for you.
- You need the device ID to do a trade in. Here's how to find your device ID.
Non-Verizon customers, on your device go to:- (Android™) Settings > About Phone
- (iOS) Settings > General > About
- Basic phones: Tools & Settings > About Phone > Status
- Go to My Devices in My Verizon.
- Tap or click Manage Device next to the device you want to view. Your Device ID and IMEI are listed under the Device Information section.
- Continue with your trade-in by choosing a payout method and your trade-in shipping method. You can also use your credit toward a new, eligible phone.
- Review and accept the Device Trade-in Program Terms & Conditions.
- Tap Complete trade-in and your trade-in request will be submitted.
- Look for an email from us that explains how to separately prepare, pack and ship each device you're trading in:
- Check your spam folders if you don't see it.
- Save the email so you can use the View status button at the bottom to track your trade-in shipment, appraisal and payout.
- Prepare and ship your devices to us (one device per package) within 30 days.
- Prepare each device: How do I remove my personal information before I send back my device?
- If you asked us for a shipping kit, we will send you a shipping box, padded envelope and prepaid return label for each device you're trading in.
- If you chose to provide your own packaging and labels, pack devices securely so that your trade-in doesn’t get damaged in transit. Damaged devices have less value.
Questions? See How Do I Trade In My Device FAQs.