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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L - Support Overview

Find support and online tools for your Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L.
Setup instructions
Learn how to set up your Jetpack 4G LTE Mobile Hotspot MiFi 5510L.

Jetpack 4G LTE Mobile Hotspot MiFi 5510L User Guide (PDF)
This user guide can help you get the most out of your device.

Troubleshoot Jetpack 4G LTE Mobile Hotspot MiFi 5510L
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Activate / Set Up Device - 4G Prepaid Jetpack

Follow these instructions to activate your 4G Prepaid Jetpack.

Activating Your New or Certified Pre-owned Verizon Jetpack

Get step by step instructions on how to activate and set up your new or Certified Pre-Owned 4G LTE Jetpack MiFi, Jetpack Mobile Hotspot, or Ellipsis Jetpack.

Self Activation - Prepaid Mobile Broadband

Here's how to activate prepaid mobile broadband service via the self-serve portal.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Activate / Set Up Device

Follow these instructions to activate your Verizon Jetpack - MiFi 5510L.

Basics

How to Check Verizon Coverage in the US

Here's how to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

Re-installing PC Card / USB Modem Drivers

Here's how to reinstall PC Card / USB Modem drivers on your Windows computer.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - View Signal Strength

Here's how to view the signal strength indicator (signal bars) on your Verizon Jetpack - MiFi 5510L.

Video: Jetpack Digital Presentation
(length: 1:33)
Watch this video to learn how to get a fast and reliable internet connection wherever you go with a Verizon Jetpack.
Length: 1:33

Battery & Power

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Auto Shutdown

Here's how to choose a shutdown timeframe for your Verizon Jetpack - MiFi 5510L.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Battery Power Management Settings

To configure display, sleep and power-down options for your Verizon Jetpack - MiFi 5510L, view this info.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Insert / Remove Battery

Here's how to insert / remove the battery on your MiFi 5510L.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Soft Reset

If you can't browse the internet or your Verizon Jetpack - MiFi 5510L crashes / freezes / runs slow, view this.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Tethered Modem Connection

To disable Wi-Fi connectivity on your Verizon Jetpack - Mifi 5510L and set up a tethered connection, view this.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - View Connected Devices

To view info for devices connected to your Verizon Jetpack - MiFi 5510L, see this.

Data

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - View Data Usage

Here's how to view how much data your Verizon Jetpack MiFi 5510L has used.

View Connected Device Data Usage - Windows 10

If you want to view the data used by devices connected to a PC running Windows 10, view this info.

Windows 10 - Set Up a Metered Connection

Here's how to limit the data used by your device connected to a PC running Windows 10.

Device ID & Info

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - View Device ID (ESN / IMEI / MEID)

To view the device ID (IMEI) for your Verizon Jetpack - MiFi 5510L, see this info.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - View Diagnostic Info

To view device and network-specific info for your Verizon Jetpack - MiFi 5510L, see these steps.

Device Settings

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Advanced Settings

Here's how to change the advanced settings (LAN, etc.) on your Verizon Jetpack - MiFi 5510L.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - LAN Settings

To configure advanced LAN settings for your Verizon Jetpack - MiFi 5510L, view this info.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Port Filtering

To block access to services or apps on your Verizon Jetpack - MiFi 5510L, view this info.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Sign in to the Admin Page

Here's how to navigate to the admin page for your Verizon Jetpack MiFi 5510L.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - View Network Name and Password

To view the Wi-Fi name and passwords for your Verizon Jetpack - MiFi 5510L, see this info.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Wireless Network Security Settings

To view/change security settings (e.g., password) for your Verizon Jetpack - MiFi 5510L, see this info.

Hotspot

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Verizon Jetpack - MiFi 5510.

Lock, Unlock, Password & Security

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Change the Admin Password

This info is for the admin password, not the one to connect your device to your Verizon Jetpack - MiFi 5510L.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Turn SIM PIN On / Off

View this to lock the SIM card for your Verizon Jetpack - MiFi 5510L and prevent use until a PIN is entered.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Wireless Network Security Settings

To view/change security settings (e.g., password) for your Verizon Jetpack - MiFi 5510L, see this info.

Operating System & Software

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Restore Settings to Factory Defaults

If your Verizon Jetpack - MiFi 5510L powers off, crashes / resets, freezes or runs slow, view this info.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Update Firmware

Here's how to check for and install software updates for your MiFi 5510L.

Verizon Jetpack4G LTE Mobile Hotspot MiFi5510L - View Software Version

Here's how to view the software version your Verizon Jetpack - MiFi 5510L is running.

SIM Card

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Verizon Jetpack - MiFi 5510L.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Modify SIM PIN

Here's how to change the SIM card lock code on your MiFi 5510L.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Turn SIM PIN On / Off

View this to lock the SIM card for your Verizon Jetpack - MiFi 5510L and prevent use until a PIN is entered.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Unblock SIM PIN

If the SIM PIN for your Verizon Jetpack - MiFi 5510L has been blocked, view this info to unblock it.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - View the SIM Card Number

To view the SIM card number for your Verizon Jetpack - MiFi 5510L, see this info.

Status Indicators/Lights

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - LED Status Indicators

To view the LED status indicators on your Verizon Jetpack - MiFi 5510L, see this info.

Text & Multimedia Messaging

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Delete Messages

To delete texts for the Verizon Jetpack - MiFi 5510L, see this info.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - View Text Messages

To view text messages sent to your Verizon Jetpack - MiFi 5510L, see this info.

Wi-Fi & Network

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Advanced Settings

Here's how to change the advanced settings (LAN, etc.) on your Verizon Jetpack - MiFi 5510L.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Change the Wi-Fi Password

Here's how to change the Wi-Fi password used to connect to your MiFi 5510L.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Edit Access Point Name (APN)

To configure the APNs your Verizon Jetpack 4G LTE Mobile Hotspot - MiFi 5510L can use, view this info.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Mobile Hotspot MiFi 5510L.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L - Turn Network Name (SSID) On / Off

Here's how to display or not display the Wi-Fi name of your 4G LTE Mobile Hotspot MiFi 5510L to other devices.