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Verizon Jetpack® FAQs

Share your Verizon wireless connection with other members of your family at home or on the go. A Verizon Jetpack lets you connect multiple devices at once, including smartphones, tablets and notebooks.

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Get more data for your Jetpack device

General Information

  1. What is a Verizon Jetpack?

    Unlike the built-in mobile hotspot feature in your smartphones and tablets, a Jetpack is a separate device that lets you wirelessly share your Verizon network connection with other devices. While the devices are connected, you're charged per your monthly data plan  for the data that's used.

  2. Where can I buy a Jetpack?

  3. How much does a Jetpack and its data plan cost?

    Visit our online store to shop for Jetpacks devices.

    Data plans for your Jetpack:

    • If you have an Unlimited plan you can add a Jetpack to your account for $20/month.
    • If you have a shared data plan: Your Jetpack shares your plan's monthly data amount and the monthly line access fee is $10.
    • If you think your monthly data usage will be 1 GB or less, you can consider getting a single device plan, which is $10 for 1 GB/month when you have Auto Pay and paper-free billing for your account.  Without Auto Pay and paper-free billing, the cost is $15 for 1 GB/month.
    • If you don’t have a smartphone, basic phone or other connected device with Verizon, you have 3 plan options:
      1. Sign up for a single device plan -  $10 for 1 GB/month with Auto Pay and paper-free billing ($15  without Auto Pay and paper-free billing).
      2. Choose a data-only plan.  These plans start as low as $20 for 2 GB/month and have data amounts that go up to 100 GB. The Jetpack's monthly line access fee is $20.
      3. Choose Standalone and pay $75/month with Auto Pay and paper-free billing for your account ($80/month without Auto Pay) for Unlimited.

    Visit our data calculator to get a better idea of how much data you will need.

  4. What do I need to use a Jetpack?

    Besides the Jetpack, you also need:

    • An eligible plan to activate the Jetpack on
    • A strong connection to our network
    • The wall outlet charging cord that comes with the Jetpack to use when its battery needs to be recharged
    • For USB-Tethered Mode* - The micro USB or USB-C cable that came with the Jetpack and a compatible device to connect it to

    *Not available on all Jetpack devices.

  5. Why would I want to use a Jetpack as a Mobile Hotspot instead of my smartphone or tablet?

    These are reasons to consider using a Jetpack as a Mobile Hotspot instead of your smartphone or tablet:

    • Battery life - A Jetpack has its own battery so won't drain the battery on your smartphone or tablet.
    • Flexibility - If you're sharing your network connection with others, you can leave the Jetpack behind for them to continue using instead of your smartphone or tablet.
    • Convenience - When you have a Jetpack, you can use a phone that's not HD voice-capable at the same time you're using your mobile hotspot.
    • Privacy - If your smartphone is being used as a Mobile Hotspot you have to stay within 30 feet of the devices connected to it. But not if you're using a Jetpack as a Mobile Hotspot.
    • Connect more devices - Most Jetpacks allow you to connect 10-15 Wi-Fi devices, depending on model

  6. How is the Jetpack different from USB modems, PC Cards and ExpressCards?

    Jetpacks provide wireless Internet connection to multiple devices simultaneously. You can connect all kinds of devices to a Jetpack, including smartphones, tablets, wearables and more.

    USB modems, PC Cards and ExpressCards are only for notebook computers. They require a physical connection and work with only 1 notebook a time.

  7. How is the Jetpack different from a home Wi-Fi router?

    A Jetpack is portable and shares your Verizon Wireless network connection with other devices. Your home Wi-Fi router stays in 1 place and shares your home broadband Internet connection with other devices.

    Our Jetpack devices can operate as both a USB Modem* (with a USB Cable) or as a mobile hotspot, eliminating the need for a wired connection or power outlet connection.

    *Not available on all Jetpack devices.

  8. How can I connect my Jetpack to my device?

    The Jetpack has 2 different operating modes:

    • USB Tethered Mode - Use the USB cable to connect your notebook or other computing device to the Jetpack for Internet access.
      • Note: A USB cable connection between older Jetpack models and computers may disable Wi-Fi capability. Newer models (e.g., the Verizon 5G MiFi® M1000 Hotspot, Jetpack® MiFi® 8800L) allow simultaneous USB-tethered connection and WiFi connection.
    • Wi-Fi Mode - Connect multiple Wi-Fi enabled devices without a USB or other wired connection. Just turn on the Jetpack and it connects to our network.

  9. How can I check the monthly data usage of my Jetpack?

    Check usage on newer Jetpack models (e.g., the Verizon 5G MiFi M1000 Hotspot, Jetpack MiFi 8800L) on the device screen. You can also see your Jetpack data usage on the My Usage page in My Verizon. When viewing online, click View data details.

  10. How do I add more data for my Jetpack?

    If you find you need more data than your plan provides, you can manage your plan in My Verizon.

  11. When do I need to use the USB cable with my Jetpack?

    If you have a compatible Jetpack, the USB cable is required when it's used as a USB modem. The cable can also be used to connect after activation if the Jetpack is out of battery power and there's no access to a wall outlet.

  12. How do I connect to the Jetpack with the USB cable?

    When a compatible Jetpack is connected to a computer using the micro USB cable, Wi-Fi is disabled, only allowing use with 1 device. Using the Jetpack as a modem provides more security than sending data over a Wi-Fi connection.

    Note: Make sure you fully extend the cable so that it’s a minimum of 8 inches from the computer.

    To connect a device to your Jetpack with the USB cable:

    • Insert the USB cable in the appropriate jack of the Jetpack.
    • The power LED light turns on.

    See the Quick Reference Guide that came in the box and User Guide stored on the device’s memory for more details.

  13. How do I connect my device to the Jetpack using its Wi-Fi signal?

    To connect a device to the Jetpack:

    1. Press the Power button on the Jetpack.
    2. Once the Jetpack has been activated, it automatically connects to the Internet over the Verizon wireless network.
    3. On the device you want to connect to the Jetpack, go to its Settings menu to establish a Wi-Fi connection to the Jetpack.

    For information on how to use your Wi-Fi enabled device's Wi-Fi connection manager, refer to the device's user guide or contact the manufacturer.

  14. How can I modify the settings on my Jetpack?

    To modify to the settings for your Jetpack:

    1. Establish a Wi-Fi connection to the Jetpack with another device.
    2. Open your Web Browser.
    3. In the Address or Search field, enter the address of the Jetpack (http://my.jetpack).
    4. The Welcome Page appears. The Login field is on the top right of the screen. Login requires only a password - there is no login name. Use the default WiFi password (shown on the Jetpack screen). Note: You can change this password later. 
    5. Once signed in, modify the settings as you wish. 

    Note: Some older model Jetpacks don't let you access the settings page using USB Mode; only through a Wi-Fi connection.

  15. What kind of security is available for my Jetpack?

    The Jetpack supports all the latest WEP/WPA/WPA-2 security and NAT firewall protocols. It's recommended that you set up security to prevent unauthorized use. Learn how to access the Jetpack settings.

  16. Is my Jetpack password-protected when in Wi-Fi mode?

    Yes. By default, your device has a password that must be entered to connect to it through Wi-Fi. Your Wi-Fi enabled device will prompt you to enter the password when you attempt to connect to the Jetpack.

    The password can be found on the Connect Information card included in the box. The password is also available in the device's display menu.

  17. What if I changed my Jetpack password from the default password and forgot it?

    The Jetpack can be reset by:

    1. Turning on the Jetpack while not plugged into AC power or tethered to a notebook.
    2. Inserting a paperclip into the small hole on the back of Jetpack under the battery cover and holding it for at least 5 seconds.

      If the reset is successful the Jetpack’s LEDs will turn off and on twice. The device will be reset to the default password.

      Note: The default password is shown on the device screen or is printed on the Connect Information card included in the box and label on the bottom of the device.

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