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  • Billing Glossary Taxes and fees differ by location and the services on your account.  Some taxes and fees are required to be billed and Verizon acts as the collection agent while other taxes and fees are imposed on Verizon and allowed to be surcharged. This Glossary is applicable for High Speed Internet (HSI), FiOS Internet, TV Entertainment, and residential Phone (copper and FiOS) customers.

    To find the definition of a term, select the first letter of the term you are looking for.

    0-9  A  B  C  D  E  F  G  H  I  J  K  L  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z


    0-9

    911 Emergency Service Fee
    This is a fee that Verizon is required or authorized by government agencies to collect from customers.  The government agencies use the funds collected to cover the costs of providing 911 emergency response.  The fee is generally either an amount per telephone access line or a percentage of revenue.

    911 Equalization Surcharge
    A tax billed to intrastate long distance charges to finance emergency call service in areas where the 911 service fee does not cover the cost.

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    A

    Access Recovery Charge (ARC)
    This fee is a monthly surcharge telecommunications carriers are permitted to assess related to changes to the federal Intercarrier Compensation rules for the rates charged between carriers to carrier telecommunications traffic. The ARC is not charged to Lifeline customers.

    Account Balance
    The amount you currently owe Verizon for your monthly telephone service.

    Account Holder
    The person whose name is on the Verizon account.

    Account Information
    Here it’s all about you - your Account Number, your Due Date and your Amount Due show on the Header. Other information found here includes: Your Statement Date, your Phone Number, and your Online Account Number (if applicable).

    Account Number
    The number on the upper right portion of your bill that identifies you and your billing telephone number.

    Adding and Changing Service
    All order activity since your last billing period.

    Additional Services
    Sections of the bill that display charges for items that are not included in the bundle. These sections are broken down by Voice, TV, Internet, and Wireless and will match the items listed under New Charges on page 1 of the bill.

    Adjustments and Credits
    Section of the bill that shows one time adjustments to previous months' charges.  Adjustments can be charges or credits.

    Amount Past Due, Overdue Balance
    Unpaid balance carried over from previous billing periods.

    Account Summary
    Overview of all charges on the account for the current billing period.

    All Other Charges
    Includes charges for 976 service calls, premium-priced calls, deferred payment plan charges and charges from other carriers including Verizon Wireless and Verizon Long Distance.

    Amount of Last Bill
    Total charges on the last bill.


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    B

    Balance
    Any unpaid amount from the last bill. Does not include payments processed after billing date.

    Balance Forward
    Any unpaid amount carried over from your previous bill.

    Basic Local Services
    Your base monthly rate for local telephone service, based on a 30-day cycle.

    Basic/Regulated Taxes and Surcharges
    Your telephone bill reflects required federal, state and local taxes and surcharges for items such as 911 fees and the interstate subscriber use fee.

    Bill Date
    The first day of the billing period.

    Billing Adjustments
    Detailed information on credit adjustments, returned checks and other credits or debits applied to your previous balance.

    Billing Cycle/Bill Period
    The dates on your bill represent the period of time during which you were charged for products, services, and toll usage.

    You should receive your paper bill approximately eight or nine days after the date appearing on your bill (either the bill date or the end of the bill period).

    Billing Date
    The date that your bill was created.

    Breakdown of Charges
    A view of all new charges shown individually on your bill that is broken down by bundle, types of services, specials and promotions, and taxes, fees, and other Verizon charges.

    Bundle Component Grid
    Displays the specific components included in your bundle and the price for each component. This grid is located in the left column on page 3 of the converged bill and will only be displayed if there is a bundle on the account.

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    C

    Call Detail
    A more detailed breakout of calling and usage charges associated with calling plans that may be on your account.

    Carrier Cost Recovery Charge
    This fee is a monthly surcharge telecommunications carriers, such as Verizon Long Distance and Verizon Enterprise Solutions, are permitted to assess in order to defray the following:
    • a portion of the costs to terminate calls on other networks,
    • fees paid to support government programs such as Telecommunications Relay Service and Local Number Portability,
    • other charges assessed by the FCC, and
    • additional indirect costs associated with administering and complying with government programs.

    This surcharge is not a customer tax or fee assessed by a government agency.

    Carryover Charges
    Charges that are carried forward from your previous billing period. Carryover charges may appear because:
    • When you purchase FiOS Digital Voice service, Verizon moves you to another billing system and the balance from your current bill is carried over to your new bill.
    • You have an unpaid balance on a previous bill
    • You received debit/credit amounts from a misapplied payment
    • You received debit/credit amounts from your long distance carrier
    • Your payment was returned to you for insufficient funds or another reason


    Change In Service and Partial Month
    Section of the bill that includes partial month charges and credits including those for promotions and bundles as well as activation, installation and most other non-recurring charges.

    Changes
    Includes any changes made to products or services that you request after your initial order. For example, an upgrade from a Standard Set Top Box to a High Definition Box would result in a change to your initial order.

    CR (Credit)
    CR is an abbreviation on your telephone bill indicating payments you have already made, or a credit adjustment made to your account.

    Cramming
    Cramming is the inclusion (or appearance) of unauthorized charges on your phone bill. It may be a monthly charge for services such as voice mail that a customer did not order and does not have. While many customers find it convenient to put such charges on your phone bills, be sure to carefully inspect your monthly telephone bill to ensure that it correctly reflects the services you have ordered. If anything looks suspicious, investigate and call the telephone company for resolution.

    CTCAP (Telephone Connection Assistance Program)
    CTCAP is a program that provides discounts for telephone service in Connecticut for eligible customers who qualify for financial assistance.

    Additional programs such as Lifeline Service and Link-Up America are also available.

    Qualifications vary by state. Contact your local business office for more details.

    Current Activity
    Section of the bill that contains your full month charges for recurring purchases and usage-based, on-demand purchases. Most recurring purchases are billed the month in advance. Usage bases services are billed after you use the service.If you make a change to your service, this section will have a subsection labeled Change in Service and Partial Month which will contain partial month charges and credits for added or removed services along with one time activation or termination fees, if applicable.

    Current Charges
    Charges billed/credited during the current billing period.

    Customer Code
    This six-digit code appears after your telephone number on the top of every page of your bill.

    When you use our automated system for account balance information, you will need your customer code.

    Customer ID Number
    The six-digit Customer ID Number is located to the right of your telephone number in the upper right hand corner of the bill. It is also known as your Customer Code.

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    D

    Date Due
    Date that is shown at the top of the page next to your account number that indicates when payment must be received by Verizon.

    Deposit Information
    A section on your Verizon bill that only displays if you have a deposit on the account.

    Direct Debit Payment Option
    If you enroll in this payment option, Verizon will automatically debit your bank account every month for the total amount due of your telephone services.

    Directory Advertising Charges
    Charges for advertising in the Verizon Directory.

    Directory Assistance
    When you call directory assistance, an operator provides national and local phone numbers for a small fee.

    To call directory assistance, press 411 and provide the operator with the city, state, and name of the listing you're looking for. (Operators cannot provide non-published numbers.) You may request two listings per call.

    Directory Assistance Service
    Shows charges for requests for listed telephone number, area code, and/or address and ZIP code.

    Discounted Services
    Discounts on monthly charges and connections fees may be available for qualifying individuals or families.

    Verizon offers telephone service (including installation) at a discount for eligible customers through programs such as Lifeline Service and Link-Up America.

    DIRECTV Account
    Account number associated with your DIRECTV service. You will need this number when you call about your DIRECTV account.

    DSL (Digital Subscriber Line)
    A technology that permits large amounts of data (high volume, large bandwidth) to travel to your computer.

    With DSL, your download time is reduced versus traditional analog connections. This helps you when you're surfing the Internet, by decreasing the time it takes Web pages and multimedia content to display on your screen.

    Dual Party Relay Service/Telecommunications Relay Service
    This fee is collected by Verizon and paid to the appropriate state authority. The state authorities use the funds collected to provide telecommunications services for those with special needs.

    Due Date
    The date your payment should be received by a Verizon payment office. In some states, if your payment is not received by the due date, you could be subject to late fees.

    Your payment due date is for your current charges only. If you have an outstanding balance with Verizon, that amount is due immediately.

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    E

    Emergency Service Fee for 911
    This is a fee that Verizon is required or authorized by government agencies to collect from customers. The government agencies use the funds collected to cover the costs of providing 911 emergency response. The fee is generally either an amount per telephone access line or a percentage of revenue.

    Estimated First Bill Charges
    Your first bill may be higher than normal. In most cases, it will include a full month of charges billed in advance plus any partial month charges for the days from when your services are activated up to your normal monthly statement date. It will also include one time charges and any balance forward or account adjustments (if applicable).

    Estimated Monthly Charges
    Based on your initial order we have estimated your monthly bill. This is not an actual bill which may vary from this estimate. This estimate excludes usage and changes made after your initial order.
     

    Exchange
    Your exchange numbers (also known as your prefix) are the three digits immediately following the area code - as in (###) 722-####.

    Your home exchange includes all of the phone numbers in your immediate community that share the same local calling area.

    Some exchanges may also be pay-per-call exchanges. Calling these numbers will result in a charge on your phone bill as set by the information provider.

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    F

    FCC (Federal Communications Commission)
    This government regulatory agency ensures that all forms of communications technology in use in the United States follow a standard set of guidelines.

    If you question charges on your bill imposed by the FCC, correspondence may be directed to:

       Informal Complaints and Public Inquiries Branch
       Enforcement Division, Common Carriers Bureau
       Federal Communications Commission
       Washington, D.C. 20554

    You may call the FCC directly at (888) 225-5322.

    Federal Excise Tax
    This three percent tax is required to be billed to customers on charges for local only services that are not bundled with other services, such as long distance service. 


    Federal Subscriber Line Charge
    The FCC has mandated carriers pay an access charge on each local telephone access line to partially reimburse telephone service providers for the cost of routing long distance calls made by and to local customers.  The local telephone service provider may surcharge the Federal Subscriber Line Charge to customers who have local telephone access lines in their home or business.


    Federal Tax
    The U.S. government applies a 3% federal excise tax to some charges of the telephone bill. This amount is sent to the U.S. Department of Treasury.

    Federal Universal Service Fund (FUSF) Charge
    This fee is a monthly surcharge billed to customers to recover the Federal Universal Service fee paid by carriers to the Federal Communications Commission (FCC) on interstate services. The FCC uses the fund to:

    • help keep local telephone rates affordable for all customers,
    • support telecommunications services in schools, public libraries, and rural health-care facilities, and
    • subsidize local service to high-cost areas and low-income customers.

    The Federal Communications Commission (FCC) regulates this charge. The FUSF rate is reviewed quarterly and is based on the FCC’s quarterly FUSF contribution factor. This charge is not applied to Lifeline customers.

    FiOS Digital Voice (FDV) Administrative Charge
    This monthly line charge helps defray account servicing costs associated with providing voice services. This surcharge is applied by Verizon and is not a tax or fee assessed by a government agency.

    Flat Rate Service
    A type of telephone service that offers an unlimited number of local calls within a specified calling area for a fixed monthly rate.

    Fraud
    Fraud is the illegal use of your phone number or Verizon account by someone without your permission.

    Fulfillment Message
    Message in the Verizon News section of the bill that acknowledges the purchase of a new bundle or product.

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    G

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    H

    How to Reach Us
    Section on page 2 of the bill that gives detailed contact information to contact Verizon with billing questions, orders, repair, etc.

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    I

    Installation Charges
    An installation charge is required to start your new telephone service. Installation charges generally appear on your first telephone bill.

    Interstate/Intrastate Access Charges
    These are FCC allowable charges that reimburse your local telephone company for providing access to the long distance network. This regulated charge must be passed on to all customers' telephone lines, whether they make long distance calls or not.

    ISP (Internet service provider)
    An Internet service provider (ISP) provides individuals and companies access to the Internet.

    Internet Additional Service
    The line on the first page of your bill that shows the total of all charges for products associated with your internet service that are not included in your bundle. This can be found under New Charges.

    Section on your bill that shows all of the products and their charges that are associated with your internet service that are not included in your bundle.

    Internet Services
    The line on the first page of your bill that shows the total of all charges for products associated with your internet service when you do not have a bundle. This can be found under New Charges.

    Section on your bill that shows all of the products and their charges that are associated with your internet service.

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    J

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    K

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    L

    Late Payment Charge
    In some areas, you may be charged a late payment fee if Verizon does not receive your payment by the due date on your bill.

    Late Payment Penalty
    Late payment charges may apply in some states. Where invoked, it applies to the amount past due. If your account has an outstanding balance, you may see a message on your bill specifying the exact late payment charge, which may be an amount or a specific percentage added to your account.

    Lifeline Service
    Lifeline service makes local telephone service available to people who might not be able to afford phone service. If you qualify for Lifeline assistance, you will receive a reduced rate on your Verizon monthly bill.

    Toll blocking service is available to Lifeline customers at no charge.

    Eligibility requirements vary by state. Please visit the Lifeline Support Web site at www.lifelinesupport.org to find out if you qualify for Lifeline in your state.

    Link-Up America
    Customers who receive financial assistance can qualify for Link-Up America, a program designed to promote universal service by providing a discount on installation/connection charges for new phone service.

    Qualifications for Link-Up America vary by state. Please visit the Lifeline Support Web site at www.lifelinesupport.org to find out if you qualify for Lifeline and/or Link-up in your state.

    Listed Service
    Names, telephone numbers and addresses that are published in the Verizon telephone directory and are listed in Verizon directory assistance.

    Local Calling Area
    The geographic area within your LATA (Local Access Transport Area), which you can call without a toll.

    For a complete guide to your local calling area, check the Consumer Guide section of your white pages.

    Local Calls
    Calls within your local calling area that generally do not generate a toll are local calls. Your local calling area is defined by your local calling service plan.

    For a guide to your local calling area, check the consumer guide in your white pages.

    The Local Call Summary on your Verizon bill may also include fees for regional toll calls (also known as IntraLATA) calls. These calls are not within your local calling area, but are within your LATA (Local Access Transport Area). LATAs are geographical boundaries determined by the federal government and determine local calling areas and extended calling service.

    In comparison, InterLATA calls are made outside of your LATA and are generally thought of as long distance calls.

    Any call which generates a toll, whether a local toll call or a long distance call can be handled by a provider of your choice. Many companies now provide both IntraLATA (local and local toll service) as well as InterLATA (long distance service) plans.

    Local Number Portability
    This charge funds the technology that allows customers to keep their phone numbers when they change local telephone companies within their same calling area. The Federal Communications Commission (FCC) authorizes this charge.

    Local Toll Calls
    Calls outside of your local calling area are regional toll calls, or local toll calls. Local toll calls are also known as IntraLATA calls; calls that aren't within your local calling area, but are within your LATA (Local Access Toll Area).

    Calls made outside of your LATA are long distance calls, also known as InterLATA calls.

    For a guide to your local calling area, check the consumer guide in your white pages.


    Local Toll Charges
    The cost for calls made to areas outside your local calling area, but not considered long distance.

    Local Usage Rates
    The time and day of the week discounts apply to all calls which are originated within discount periods. The rate periods for weekday and weekends are the following:

    Weekday Rate -- applies directly dialed local messages placed Monday through Friday, 8:00 a.m. to 10:00 p.m.

    Night and Weekend Rate -- applies to direct dialed local messages placed Monday through Friday, 10:00 p.m. to 8:00 a.m. and all day Saturday and Sunday.

    Long Distance
    Calls made outside your LATA (Local Access Transport Area) regional boundaries are long distance calls. Long distance calls are made from one LATA to another and are also referred to as InterLATA. Long distance calls include out-of-state calls, and sometimes in-state calls, depending on how the LATAs are drawn in your area.

    Many companies now provide both IntraLATA (local and local toll service) and InterLATA (long distance service) plans.

    Note: Long distance calls require a 1+ area code + number. International long distance calls require 011 + country and city code + number.

    Long Distance Access Charge
    This fee is a monthly business line charge which helps defray the cost of access charges and fees that Local Exchange companies assess on Verizon Enterprise Solutions and Verizon Long Distance or its agents. This fee was formerly named Federal Access Charge.

    Long Distance Administrative Charge
    This monthly line charge helps defray account servicing costs associated with providing state to state and international services. This surcharge is applied by Verizon Enterprise Solutions and Verizon Long Distance and is not a tax or fee assessed by a government agency.

    Long Distance Carrier
    The telephone service provider who connects you to long distance numbers.

    You can determine your long distance provider by dialing (700) 555-4141 from any phone in your home that is serviced by Verizon.

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    M

    Miscellaneous surcharges and fees
    These fees are assessed by local governments for different purposes, such as the MA Buried Cable and NY Metropolitan Transit Authority Surcharge.

    Monthly Charges
    Total of all current charges and or credits for Verizon and any other service providers listed.

    Monthly Rates
    Monthly charges for basic services.

    Monthly Service - Non-Regulated and Non-Basic
    Non-regulated services are services provided by Verizon that are not subject to federal or state regulations.

    Non-basic services are services provided by Verizon that may or may not be subject to federal or state regulations, depending on the specific state requirements.

    Monthly Service - Non-Regulated
    Monthly products and services that are not regulated or tariffed by the state's public utility commission. Items included in this section vary by state.

    Monthly Service - Regulated
    Itemized monthly products and services that are regulated and tariffed by the state's public utility commission.

    Municipal Franchise Fee/Right of Way Fee
    This fee recovers the carrier’s costs of using the municipal public rights-of-way to provide telecommunications services. The fee is generally an amount per telephone access line.

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    N

    New Charges
    Summary of charges that is listed by bundle and single price points for each type of additional services, Voice, TV, Internet, and Wireless. Also displayed is a single price for Taxes and charges from other providers.

    New Promotions
    Message that appears in the Verizon News section that details any new promotions that are beginning that month on your account.

    Non-Basic
    Non-basic services include optional services, such as Call Waiting, Caller ID, and maintenance agreements for Inside Wire.

    Non-Basic Regional Calls
    Pay per call.

    Non-Basic Taxes and Surcharges
    On your bill, this term refers to federal, state, and local taxes and surcharges that are not related to the basic service portion of your bill.

    Non-Listed Number
    Your name, address and telephone number are not published in the directory, but are available from directory assistance.


    A service fee may apply to have your number non-listed. Charges vary from state to state.

    Non-Primary Line
    A line added to your service address after the installation of your primary line.

    You can have more than one non-primary phone line. In addition, a non-primary phone line may be billed separately from your primary or other non-primary phone lines. In addition, your primary or other non-primary lines can be billed under different names.

    Note: Primary and non-primary lines must have the same billing address.

    Non-Published Number

    Your name, address and telephone number are not published in the directory white pages, and your telephone number is not available from directory assistance.

    If you have a non-published number, "NON PUBLISHED" will appear on your remittance stub in place of your telephone number to ensure your privacy.

    A service fee may apply to have your number non-published. Charges vary from state to state.


    Non-Regulated Charges
    Charges that appear on your bill for services that are not subject to state public utility commission regulations.

    Non-Regulated/Non-Basic Services
    Non-regulated services are services provided by Verizon which are not subject to federal or state regulations.

    Non-basic services are services provided by Verizon which may or may not be subject to federal or state regulations, depending on the specific state requirements.

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    O

    One Time Charges or Credits
    Includes one-time charges such as installation or activation of new service and any one time subscriptions. Example:One time installation would cover the activation of any additional outlets or installation of new outlets. One time subscriptions include items like NFL RedZone.

    OCC (Other Charges and Credits)
    On your bill, OCC is a catch-all term for charges and credits not included in the main fee categories printed on the first page of your bill.

    A detailed listing of your Other Charges and Credits (if any) for the month is printed on subsequent pages of your bill.

    Other Providers
    The line on the first page of your bill that shows the total of all charges associated with services provided by providers other than Verizon. This can be found under New Charges.

    Section on your bill that shows all of the products , details, and charges for services provided by providers other than Verizon.

    Other Service Charges
    Display charges for services that are billed on a per-use basis, such as directory assistance and voice mail.

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    P

    Packaged Service
    Service that includes multiple products and features for one set price.

     

    Partial Month Charges or Credits

    Verizon bills services one month in advance. If your services are activated in the middle of the monthly bill cycle, Verizon will bill for the partial month as well as the following full month.  EXAMPLE:  If your statement date (bill cycle) is on the 15th day of each month and your service is activated on the 1st, your partial month charges would be for 15 days of service from the 1st up to the 15th.  If a change is made in the Activation Date of your order, Verizon will adjust your Partial Month Charges and Credits based on the new date and number of days in the Partial Month. Some voice services in MA and RI do not bill in advance.


    Past Due Balances
    Unpaid balance from the previous bill. Does not include payments and credits processed after billing date.

    Past Due Notice
    A statement on the first page of your bill, indicating that you have an outstanding balance with Verizon.

    Any outstanding balance should be paid immediately to avoid possible late fees.

    Payment Address
    The address where you send your monthly payment. Always use the payment address on your Verizon bill when you mail your payment. The address is based on the Verizon accounting office nearest to where you live.

    Payment Due Date
    Date that payments must be received by to avoid a late fee.

    Payment Received
    Amount paid on the last bill. Does not include payments processed after billing date.

    Payments
    Amount sent for the balance due. On occasion you may have sent us a payment that was not processed in time to reflect on your current billing statement. Please deduct any amount already paid before sending your current payment.

    Pay-Per-Use Calling Service
    A section on your Verizon bill that itemizes charges for calling features such as *69.

    Some features are available as 'pay-per-use' features, which means that you may pay as you use them rather than paying a monthly flat fee.

    Pay-Per-Use Services
    Some features are available as 'pay-per-use' features, which means paying for each time they are used rather than paying a monthly flat fee.

    Poison Control Surcharge
    In some states, regulations require that we collect funds for the Poison Control Network in your area that provides information on poison remedies 24 hours a day.

    Previous Balance
    Amount that reflects any charges that you did not pay on your last bill that has been carried forward to your new bill.

    Previous Charges
    Previous charges can result from several reasons:
     

    • Unpaid balance on a previous bill.
    • Debit/credit from misapplied payment.
    • Debit/credit from a long distance carrier.
    • Returned check debit.
    Promotions Ending
    Message that appears in the Verizon News sections that details any promotions you have that may be ending that month.

    PUC (Public Utility Commission)
    A government agency that sets and enforces regulations for all state utilities including all phone service providers.

    The PUC approves/disapproves rates, initiates legislation and provides general rules for utility companies doing business in your state.

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    Q

    Quick Bill Summary
    A summary of previous balances and payments, and all new charges on your current bill.

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    R

    Rate Adjustment
    On your bill, a rate adjustment reflects a prorated portion of a monthly charge for a service or feature.

    Regional Long Distance/Local Toll Calls
    Calls outside of your local calling area are regional toll calls, also known as local toll calls. These calls are IntraLATA calls; calls that are not within your local calling area, but are within your LATA (Local Access Transport Area). LATAs are defined by geographical boundaries drawn by the federal government.

    Local toll calls can be handled by your local service provider or by a provider of your choice. Many companies now offer both IntraLATA (local and local toll service) and InterLATA (long distance service) plans.

    For a guide to your local calling area, check the consumer guide in your white pages.

    Regulated Charges
    Regulated charges that appear on your bill are subject to federal or state (such as PUC) regulations.

    Regulated/Basic Services
    Regulated and basic charges are services provided by Verizon that are subject to federal or state regulations.

    Basic charges are services that may or may not be subject to federal or state regulations.

    Relay Service Funding
    This charge funds an attendant relay system that allows people who are deaf, hard of hearing, and/or speech impaired to communicate over the telephone.

    Residential Telephone Service
    The monthly service (and related charges) you receive from Verizon covering the use of residential phones in your home.

    Restatement of Charges
    An informational grid that is required to be displayed on the bill in some states that shows a breakdown of charges by category. You can use this as a guide to tell what charges your payment is applied to if you don't pay in full.

    Right of Way Fee/Municipal Franchise Fee
    This fee recovers the carrier’s costs of using the municipal public rights-of-way to provide telecommunications services. The fee is generally an amount per telephone access line.

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    S

    Service Providers
    Message that shows the provider for each service that you have and the cost associated with each service in the bundle price.

    Slamming
    Slamming is the unauthorized switching of a customer's long distance company. Your telephone service provider is required to have authorization and third-party verification before requesting that Verizon change customers' service providers. Some companies do not adhere strictly to this requirement. Many companies use telemarketers to sell their services and consumers need to make their company preference clear to sales representatives.

    You can take the following measures to minimize the potential problem of slamming:

    • Check your phone bill every month to make sure your long distance company is the one you've chosen, or see if you've used a dial-around access code (1010-xxx) for your long distance calls. If you've been slammed, call Verizon immediately. At no charge, we'll set you up again with the long distance company you prefer.

    • Be firm with long distance companies when they call to talk about switching your service. Make sure you're not switching companies when you don't want to.

    • Know what you're agreeing to when you enter contests and sweepstakes. Signing on the dotted line could mean you're giving the go-ahead to switch your service.
    Remember, Verizon won't change your long distance company from the one you have specified unless we receive authorization and verification that you have chosen to change long distance providers.

    Specials and Promotions
    The Specials and Promotions section of the bill includes full month credits on your bill for special pricing, bundle promotions that last less than 12 months, and any other promotional discounts.

    State and Local Sales Tax/State and Local Communications Services Tax
    Sales taxes are imposed on the sale or purchase of specified products and services and are required or permitted to be collected from customers. These taxes include State, County and City Sales Taxes as well as taxes collected by Special Purpose District Agencies and Mass Transit Agencies (MTA).

    State Infrastructure Maintenance Fee
    This is a right of way fee specific to the State of Illinois.

    State Sales Tax
    A tax collected on behalf of State Governments from purchasers of products and services.

    State Translation Privilege Tax
    This fee recovers the cost of the state tax on gross revenue paid by Verizon in Arizona.

    State Universal Service Fund
    This fee is a monthly surcharge billed to customers to recover the State Universal Service fee paid by carriers to the specific State on applicable services. Each state program is different, and depending on the state, the funds are used to:
    • help keep local telecommunications rates affordable for all customers,
    • support telecommunications services in schools, public libraries, and rural health-care facilities, and
    • subsidize local service to high-cost areas and low-income customers.
    In some states Verizon is the billing agent for the state and in others Verizon is allowed to recover their payments to the state program.

    State Utility Gross Receipts Tax Surcharge/Telecommunications Services Excise Tax
    This surcharge recovers the cost of the state or local tax imposed on Verizon’s gross revenue and is allowed to be surcharged to customers.

    Statement Date
    our statement date is the date your bill was created.

    Statement Ending
    Your bill lists charges incurred during your billing period. The statement ending date is the close of the billing period and the last date charges were available to place on your bill.

    Surcharges
    Local governments assess municipal surcharges and fees for special bonds or levies. The amount collected is sent to them.

    Surcharges and Taxes
    Required federal, state and local taxes and fees. Amount collected is sent to them.

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    T

    Taxes and Surcharges - Local Toll Calls
    Federal, state and local taxes and surcharges on your local toll charges.

    Depending on where you live, federal, state and local governments may assess taxes on your local, local toll and long distance charges on your phone bill.

    The same tax or fee, such as the federal excise tax, may appear in multiple places on your bill.

    Taxes and Surcharges - Non-Regulated/Non-Basic
    Federal, state and local taxes and surcharges on your non-regulated/non-basic services.

    Depending on where you live, federal, state and local governments may assess taxes on your local, local toll and long distance charges on your phone bill.

    The same tax or fee, such as the federal excise tax, may appear in multiple places on your bill.

    Taxes and Surcharges - Basic/Regulated
    Your telephone bill reflects required federal, state, and local taxes and surcharges for items such as 911 fees and the interstate subscriber use fee.

    Taxes, Fees, and Other Charges
    Taxes and fees differ by location and the services on your account. Some taxes and fees are required to be billed and Verizon acts as the collection agent while other taxes and fees are imposed on Verizon and allowed to be surcharged. Click here for a detailed explanation of the taxes and fees you may see on your bill.

    Taxes, Fees, and Other Verizon Charges
    Bill section that include all applicable taxes, surcharges, fees and Federal Communications Commission (FCC) charges for your area, as well as any late payment fees , returned payment fees, and employee concessions.

    Taxes, Governmental Surcharges and Fees
    Subsection of the Taxes, Fees, and Other Charges section of the bill that contains Federal, state, and local taxes and surcharges such as Federal Excise Taxes, 911 Charges, and State and County taxes if applicable.


    Toll Charges
    Charges for local calling outside service areas and long distance calls.

    Telecommunications Relay Service/Dual Party Relay Service
    This fee is collected by Verizon and paid to the appropriate state authority. The state authorities use the funds collected to provide telecommunications services for those with special needs.

    Telecommunications Services Excise Tax/State Utility Gross Receipts Tax Surcharge
    This surcharge recovers the cost of the state or local tax imposed on Verizon’s gross revenue and is allowed to be surcharged to customers.

    Total Amount Due
    On your Verizon bill, this is the amount you currently owe.

    Total Basic Charges
    Total of basic charges shown in this section of the bill. These charges include line charges and local calling plus taxes and surcharges.

    Total Due
    The total due is a combination of your current charges and any outstanding balance.

    It is the amount you currently owe to Verizon, minus any payment you might have made after the closing date of your bill.

    Total New Charges
    Total of charges in the New Charges section of the bill. These are charges for the current billing period.

    Total Specials and Promotions
    Total of promotions, credits and discounts shown in this section of the bill.

    Total Toll Charges
    Shows total charges for telephone calls beyond local but not quite long distance. This amount includes tax and surcharge applied to toll calls.

    Total Verizon Charges
    The combined total of your regulated/basic, local toll and non-regulated/non-basic charges.

    This amount represents all the services provided to you by Verizon as your local telephone company.

    Touch Tone
    Touch-tone dialing service.

    TTY-TDD
    Device that allows individuals with speech or hearing disabilities to send and receive typed messages over a standard telephone line.

    TV Additional Services
    The line on the first page of your bill that shows the total of all charges for products associated with your internet service that are not included in the bundle. This can be found under New Charges.

    Section on your bill that shows all of the products and their charges that are associated with your TV service that are not included in your bundle.

    TV Services
    The line on the first page of your bill that shows the total of all charges for products associated with your TV service when you do not have a bundle. This can be found under New Charges.

    Section on your bill that shows all of the products and their charges that are associated with your TV service.

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    Unpaid Bill Charges and Account Adjustments

    Any account adjustments or unpaid charges from a previous bill will be carried over to the following month's bill and will display as a credit or charge previous balance.


    Unpublished Telephone Number

    Your name, address and telephone number are not published in the directory, and your telephone number is not available from directory assistance.


    Unlisted Telephone Number
    Your name, address and telephone number are not published in the directory, but are available from directory assistance.


    Usage
    Includes any usage related charges such as those for Pay Per View or Directory Assistance.


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    Verizon News
    Message section in the left column on page 1 of the converged bill. This section contains fulfillment and marketing messages as well as messages that tell when a promotion is starting or ending.

    Verizon Online Account
    Account number on your bill that is associated with your Verizon Online internet service.

    Verizon Payment Address
    The address where you send your monthly payment. Always use the payment address on your Verizon bill when you mail your payment.

    Verizon Reads Donation
    If you have checked the box on the first page of your phone bill or called your local business office and signed up to be a Literacy Champion, a tax deductible $1 donation will be included monthly in the Verizon section of your bill. Contributions will benefit Verizon Reads, a non-profit effort supporting literacy programs.

    Even if you check the box or call us to sign up, you are not required to pay the literacy donation. Phone service will not be terminated for non-payment of this contribution. To discontinue your literacy donation, call the phone number listed on the front of your bill.

    Verizon Surcharges and Other Charges and Credits
    Subsection of the Taxes, Fees, and Other Charges section that contains fees and surcharges that Verizon collects on behalf of Federal, state, and local governments such as the Federal USF, Federal Subscriber Line Charge and PEG, Public Education Grant Fee as well as late fees and returned payement fees.


    Video Franchise Fee
    Each Local Franchise Authority has the right to charge Verizon a Franchise Fee of up to 5% of the gross revenues for the cable television services Verizon sells to customers within the franchise area. Verizon collects this cost from its customers by adding this fee to each monthly bill.


    Video Public Educational and Government Grant Fees "PEG Fee"
    Each Local Franchise Authority has the right to impose support obligations on Verizon to cover the funding costs of providing Public, Educational and Government programming channels to the cable television subscribers within the franchise area. Some communities may also have an Institutional Network Fee or I-NET fee to cover the costs of providing dedicated network services to large institutions; schools, hospitals, emergency workers, etc. These charges are added to customers’ bills to collect the payments that Verizon makes to the Local Franchise Authority. These fees can be either in the form of a per cable television subscriber fee or in the form of a percent of gross revenues for the sale of cable television services.

    Video Regulatory Fee
    This fee recovers the amount Verizon pays to fund the administrative costs of one or more regulatory body; whether that is the Federal Communications Commission that is funded on a per subscriber fee basis or a state regulator that may be funded on a per subscriber or percentage of cable television revenue basis.

    Voice Additional Services
    The line on the first page of your bill that shows the total of all charges for products associated with your voice service that are not included in the bundle. This can be found under New Charges.

    Section found on page 3 of your bill that shows all of the products and their charges that are associated with your voice service that are not included in your bundle.

    Voice Services
    The line on the first page of your bill that shows the total of all charges for products associated with your voice service when you do not have a bundle. This can be found under New Charges.

    Section on your bill that shows all of the products and their charges that are associated with your voice service.

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