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  • Cannot Receive Incoming Calls If you cannot receive incoming calls:

    • Check the ringer on the phone set (located either on the side or underneath the phone).


    • If you receive a half ring on an incoming call, this may indicate that Call Forwarding is activated.
      Deactivate Call Forwarding by pressing *73 (or 1173 on rotary or pulse-dialing phones)
    If the problem persists, begin troubleshooting your phone equipment Is the problem on all your telephone sets?


    Verizon Troubleshooter You can use the Verizon Troubleshooter to diagnose the problem and request a repair if an issue is detected.

    Watch the online Verizon Troubleshooter tour


    See also: Related Phone Troubleshooting topics
    Related Troubleshooting Procedures topics
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