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Phone

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  • Using Your FiOS Digital Voice Service

    PlacingCalls

    How do I make domestic calls from my FiOS Digital Voice line?
    How do I place international calls other than calls to Canada?
    How do I find out which international countries I can call and the rates for calling these countries?
    Can I block international calls from being placed from my FiOS Digital Voice line?
    Does FiOS Digital Voice protect me from premium charged calls on my account?
    How do I reach an operator using FiOS Digital Voice?


    Calling Features
    What type of Caller ID does FiOS Digital Voice offer?
    Is Caller ID information always sent when I make an outbound call?
    Can I temporarily block my FiOS Digital Voice main telephone number from being displayed on Caller ID?
    How do I temporarily disable Permanent Caller ID Block (*82)?
    What is the difference between Caller ID Block (*67) and Permanent Caller ID Block?
    How do I use Call Waiting?
    How does Call Waiting with Caller ID work?
    How can I set-up or change my Call Forwarding number?
    How do I use Return Dial *69?
    How do I use Speed Dial?
    How do I use Three-Way Calling?
    How do I set-up my FiOS Digital Voice Voice Mail?
    How do I modify or reset my Voice Mail PIN number after initial set up?
    How do I personalize my FiOS Digital Voice Voice Mail greeting?
    How do I check if l have Voice Mail messages?
    How can I listen to my Voice Mail Messages from my FiOS Digital Voice line?
    How can I listen to my Voice Mail messages when I am away from my FiOS Digital Voice line?
    How do I send a fax using my FiOS Digital Voice service?
    Are there any extra charges when using a fax machine?
    Will my fax transmissions appear in my call logs?
    Can I send a fax, talk, and use the Web at the same time?
    Are all fax machine models supported for use with FiOS Digital Voice?
    What if I am experiencing trouble with transmitting and receiving faxes?


    Return to FiOS Digital Phone topics


    How do I make domestic calls from my FiOS® Digital Voice line?

    For calls to locations in the U.S., U.S. territories (American Samoa, Guam, Mariana Islands and the Virgin Island), Puerto Rico and Canada:

    Dial the 3-digit area code + the 7-digit phone number of the person you are calling. There is no need to dial “1” before you dial the area code.

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    How do I place international calls?

    For calls to most international locations:

    Dial 011 + the country code + the city code (if applicable) + the phone number of the person you are calling. Dial 1 + the 10 digit phone number for calls to the following locations: Anguilla, Antigua & Barbuda, Bahamas, Barbados, Bermuda, British Virgin Islands, Cayman Islands, Dominica, Dominican Republic, Grenada, Jamaica, Montserrat, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Trinidad & Tobago and the Turks & Caicos Islands.

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    How do I find out about which international countries I can call and their rates?

    For a complete list of international countries and rates, go to your FiOS Digital Voice Account Manager by following these prompts:

    1. Sign into your FiOS Digital Voice Account Manager
    2. Click on “Extras” on the left side of the Account Manager screen.

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    Can I block international calls from being placed from my FiOS Digital Voice line?

    Yes, you can block outbound international calling by following these steps:

    1. Go to your FiOS Voice Account Manager.
    2. Select Administration on the left side of the screen.
    3. Click the International Call Block tab.
    4. Check the number(s) that you would like to block international calls.
    5. Click Save Settings.

    You may also contact Verizon at 1-800-VERIZON (1-800-837-4966) to block international calls from being placed from your FiOS Digital Voice line(s).

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    Does FiOS Digital Voice protect me from premium charged calls (such as 900 numbers) on My Verizon?

    FiOS Digital Voice blocks the following other types of calls 0+, 00, 01, 500, 10-10-XXX, 700, 950, 976, Collect, and Third Party calls.


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    How do I call Directory Assistance from my FiOS Digital Voice line?

    To reach Directory Assistance (either for a local number or a long distance listing), just dial 411 from your FiOS Digital Voice line, and you will be connected to a Verizon Directory Assistance Operator. There is a per call charge.

    To reach a FiOS Digital Voice Operator, just dial “0” from your FiOS Digital Voice phone. All operator assistance calls (such as person to person calls) carry a per call surcharge.

    If you are physically impaired and have notified Verizon of your special needs at the time you set up your FiOS Digital Voice service dial "0" and the operator will assist you with all your calls with no additional surcharge applied. (For disabled customers, directory assistance calls are free and toll calls are billed at the direct-dialed rate.)

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    What type of Caller ID does FiOS Digital Voice offer?

    FiOS Digital Voice offers Caller ID that displays the caller's name and number (if available) on your Caller ID enabled phone or other device. You can also view Caller ID information on your FiOS Digital Voice Account Manager. If the incoming caller is in your personal online FiOS Digital Voice Phone Book, then the online call log will display information as it appears in your Phone Book.

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    Is Caller ID information always sent when I make an outbound call?

    You have the ability to block your Caller ID information from being sent with each outbound call by activating Permanent Caller ID Block from either your phone (by pressing *31 and waiting for the tone) or activating the “Outgoing Caller ID Block” feature through your FiOS Digital Voice Account Manager.


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    Can I block my FiOS Digital Voice telephone number from being displayed on Caller ID when making a single call?

    Yes, by pressing *67 before making a call, you will block your phone number and name from being transmitted to the party being called only for that call. This task must be repeated at the beginning of each call for the Caller ID information to be blocked on the call.

    If you want to block your Caller ID display permanently, you can press *31 or activate the “Outgoing Caller ID Block” feature through your FiOS Digital Voice Account Manager.

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    How do I temporarily disable Permanent Caller ID Block?

    If you have activated Permanent Caller ID Block and would like your Caller ID information to show on a per call basis, you can press *82 on your phone, prior to making your call. This will disable your Permanent Caller ID block for that call only. Once you have completed your call, your Permanent Caller ID block will be reactivated automatically and your Caller ID information will continue to be blocked for all future calls. If you want to deactivate your Permanent Caller ID Block you can press *32 and follow the prompts or you can de-activate the “Outgoing Caller ID Block” feature through your FiOS Digital Voice Account Manager.

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    What is the difference between Caller ID Block and Permanent Caller ID Block?

    Caller ID Block (*67) must be activated every time you make a call; however, Permanent Caller ID Block will block Caller ID information on all outbound calls until the feature is deactivated.

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    How do I use Call Waiting?

    A special tone lets you know when another caller is trying to reach you. The person calling you will hear ringing until you answer. Put the first person on hold and answer the second call by pressing and releasing the “Flash” button on your telephone handset. Return to the first call and put the second call on hold by pressing and releasing the “Flash” button again.

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    How does Call Waiting with Caller ID work?

    Call Waiting with Caller ID displays the name and number (if available) of the second caller while you’re on another call. You will hear a call waiting tone, indicating that another caller is trying to reach you. Caller ID will then display the name and number of the second caller and you can decide whether to take the call now or let it go to voicemail (if you chose to have Voice Mail on your FiOS Digital Voice phone line). If you decide to take the call, put the first caller on hold and answer the second call by pressing and releasing the “Flash” button on your telephone handset.

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    How can I set-up or change my Call Forwarding number?

    To activate Call Forwarding from your phone, lift the handset and listen for dial tone and, then, press *72 and the domestic or international number you wish to forward your calls to. For example, to forward calls to a domestic phone number, press *72 + the 10 digit telephone number followed by the # sign. You will hear a confirmation message when your Call Forwarding has been successfully accepted. To cancel Call Forwarding from your phone, lift the handset and listen for dial tone and then press *73. You will hear a confirmation message when your cancellation of Call Forwarding has been successfully accepted. If you forward calls to an international number, you will incur applicable per-minute charges for all calls forwarded to that international location.


    Or you can set-up, change, or schedule your Call Forwarding number with more options from your FiOS Digital Voice Account Manager.

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    How do I use Return Dial *69?

    Call Return (*69) lets you automatically dial the last incoming domestic call – even if you didn’t answer it. To use Call Return (*69), lift the handset and listen for dial tone, press (*69) and wait for the line you are calling to ring. Call Return (*69) will only work for domestic calls that have a valid Caller ID number.

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    How do I use Speed Dial?

    Speed Dial lets you make calls faster by dialing fewer numbers. To add or change a number to your Speed Dial list, lift the receiver and listen for dial tone. Press *75 and wait for a secondary dial tone. Then enter the two digit Speed Dial location you wish to store (00-99), the domestic or international number you wish to store, and then press (#).

    For example, if you’re entering a domestic number to be stored in Speed Dial location #10: Press *75 and wait for a secondary dial tone. Then enter 10 + 10 digit number and (#). FiOS Digital Voice will provide a confirmation message that the number was successfully stored.

    If you wanted to enter an international number in Speed Dial location #10: Press *75 and wait for the secondary dial tone. Then enter 10 + 011+ country code + city code (if applicable) + phone number and (#). FiOS Digital Voice will provide a confirmation message that the number was successfully stored.

    To make a call using Speed Dial, lift the handset, dial (#) and the stored location (00-99).

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    How do I use Three-Way Calling?

    Three-Way Calling allows you to add a third person to your conversation. To add a third person to your call: 1) Press and release the “Flash” button or switch hook to put the first caller on hold; 2) listen for a dial tone; 3) dial the number of the person you want to add, and when that person answers; 4) press the “Flash” button once and all three of you will be connected.

    To disconnect a Three-Way Call, either of the two other people on the call can leave the conversation by hanging up. You will still be connected to the remaining person. Or, you can remove the third person at any time by pressing the “Flash” button once. To disconnect the entire Three-Way Call, press the “Flash” button and then hang up..

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    How do I set-up my FiOS Digital Voice Voice Mail?

    To set-up your Voice Mail account from your home telephone number:

    1. Lift your handset and dial your toll free Voice Mail number, 888-2FIOSVM (888-234-6786).
    2. Enter your default passcode followed by the pound # key. Your default passcode is the last 4 digits of your FiOS Voice telephone number.
    3. Follow the voice prompts to select the default language, create a new passcode, recording your personal greeting, busy greeting (heard when you are on the phone) and name announcement, and select the greeting callers will hear.
    4. Once you have followed the voice prompts your Voice Mail account will be initialized.

    Note: If you exit the initialization process before completing all the steps the next time you call your Voice Mail you will be required to start the initialization process from the beginning. However, anything you have previously changed will be stored.

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    How do I modify/reset my Voice Mail Passcode number after initial set-up?

    If you want to modify your current Voice Mail Passcode, simply use your FiOS Voice line or your FiOS Digital Voice Account Manager.

    From your FiOS Digital Voice line:

    1. Dial the Voice Mail system.
    2. When the system answers, enter your password followed by #.
    3. At the Main Menu, press 4 for Personal Options.
    4. Press 1 for Personal Profile.
    5. Press 1 to change the Password.
    6. Enter your new Passcode followed by the pound (#) key (your PIN has to be 4-10 digits, cannot be a portion of your current telephone number nor can it have repeating digits (for example, 1111) or be in ascending or descending order (for example, 1234 or 9876).

    From your FiOS Digital Voice Account Manager:

    1. Sign into your FiOS Voice Account Manager.
    2. Select Voice Mail Settings.
    3. Select Voice Mail Passcode.
    4. Enter your old Passcode number.
    5. Create your new Passcode number.
    6. Confirm your new Passcode number.
    7. Click “Save’ to ensure your newPasscode has been created.


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    How do I personalize my FiOS Digital Voice Voice Mail greeting?

    To change your Voice Mail Greeting, just follow these steps:

    1. Dial the Voice Mail system (888-2FIOSVM).
    2. When the system answers, enter your password followed by #.
    3. At the Main Menu, press 4 for Personal Options.
    4. Press 2 for Greetings.
    5. Press 1 for Name Recording, 2 for Busy Greeting, 3 for Personal Greeting or 4 for Extended Absence Greeting.

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    How do I check if l have Voice Mail messages?

    Pick up your handset for your FiOS Digital Voice line and listen for a “stutter dial tone” – a stutter tone indicates that a Voice Mail message(s) has been left for you. Also, many phones have a visual indicator for new messages that will alert you when you have a new Voice Mail message waiting.

    You can also sign into your FiOS Digital Voice Account Manager and click New located to the right of the Voice Mail indicator on the Home Page of the account manager or click Calls and Messages to see what messages have been left in your Voice Mail Box. To listen to the Voice Mail messages from your computer, click the PLAY icon.

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    How can I listen to my Voice Mail Messages from my FiOS Digital Voice line?

    Pick up your phone and dial your assigned FiOS Digital Voice Access number, 888-2FIOSVM. At the greeting enter your 4-8 digit password followed by the # key. This will take you to the main menu. Then follow the voice prompts to hear your messages.

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    How can I listen to my Voice Mail messages when I’m away from my FiOS Digital Voice line?

    When you’re away from your FiOS Digital Voice line, pick up any phone and dial 888-2FIOSVM. Enter your FiOS Digital Voice telephone number followed by the # key and then enter your 4-8 digit password followed by the # key. This will take you to the main menu. Then follow the voice prompts to hear your messages.

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    How do I send a fax using my FiOS Digital Voice service?

    Simply plug your Fax Machine into a working jack associated with your FiOS Digital Voice Telephone number and dial out as normal.

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    Are there any extra charges when using a fax machine?

    If faxes are sent within the domestic calling area, there are no extra charges if you have an unlimited calling plan. If you have the Per Minute Plan you will be charged for all domestic calls at the per minute rate. Regardless of the plan, you will be charged for faxes sent to international destinations using the same rates as for international phone calls.

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    Will my fax transmissions appear in my call logs?


    Your fax transmissions will appear in your call logs just like regular incoming calls (for faxes received) or outgoing calls (for faxes sent).

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    Can I send a fax, talk, and use the Web at the same time?

    You cannot talk and send a fax at the same time, unless you have a separate FiOS Digital Voice line for fax purposes. However, you can use your Internet connection to search the Web while you are sending a fax or while you are talking.

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    Are all fax machine models supported for use with FiOS Digital Voice?

    All fax machines should work with FiOS Digital Voice but you may have to check your fax machine manual to ensure compatibility.

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    What if I am experiencing trouble with transmitting and receiving faxes?


    Please trouble shoot using your fax machine’s user guide to ensure set-up is done properly. If it is and you are still unable to fax, please contact Verizon at 1-800-VERIZON (1-800-837-4966).
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